Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard's business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard's broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact. • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision. • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation. • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights. • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale. • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle • Experience in the commercialization and expansion of products into new markets • Functional experience in pricing frameworks and financial modeling • Experience working with commercial teams to drive the GTM strategy • Ability to coordinate and influence stakeholders across a global organization • Display deep analytical and problem-solving skills • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders • Comfort with and an ability to adapt in a rapidly changing environment • Proactive leadership skills with ability to drive tangible results in a cross-functional team • Balance of analysis with appropriate business risk-taking to support speed-to-market • Working knowledge of identity, digital payments, and security landscape is an advantage • Bachelor's degree required, advanced or master's degree is an advantage • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Offers Product Development, Global Loyalty Overview: Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard's Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder's past spend and transaction history to rank and determine the most relevant offers for each individual cardholder. As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience. Job Description: • Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space • Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience • Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience • Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps • Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points • Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels • Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes • Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests • Own the product requirements, delivery to markets, and ongoing support of your feature areas Requirements/Experience: • Advanced experience as a Product Manager, Product Marketing Manager, or related. • Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance. • Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic) • Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery • Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development • Being a product manager with APIs and Front-End experience • Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams • Experience working with UX designers or agencies in creating user/consumer portals/sites/apps • Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,) Ideal candidates will also have experience in: • Ad Tech/Mar Tech, and Front-End UIs • Understanding of cloud technologies and services • Identifying, sourcing, and working with 3rd party providers or vendors • Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Arlington, Virginia: $150,000 - $254,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Offers Product Development, Global Loyalty Overview: Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard's Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder's past spend and transaction history to rank and determine the most relevant offers for each individual cardholder. As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience. Job Description: • Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space • Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience • Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience • Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps • Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points • Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels • Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes • Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests • Own the product requirements, delivery to markets, and ongoing support of your feature areas Requirements/Experience: • Advanced experience as a Product Manager, Product Marketing Manager, or related. • Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance. • Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic) • Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery • Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development • Being a product manager with APIs and Front-End experience • Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams • Experience working with UX designers or agencies in creating user/consumer portals/sites/apps • Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,) Ideal candidates will also have experience in: • Ad Tech/Mar Tech, and Front-End UIs • Understanding of cloud technologies and services • Identifying, sourcing, and working with 3rd party providers or vendors • Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Arlington, Virginia: $150,000 - $254,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Onboarding and Partnership Manager, Franchise Growth & Enablement Overview The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network .all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem. Role Role: Franchise Growth & Enablement is seeking a Manager reporting directly to Global Growth & Enablement lead to coordinate and accelerate delivery of regional priorities. The responsibilities of this role will predominantly be: • Support implementation of global strategies across multi market licensing, product and digital onboarding, high-risk product registration, and customer data technology enhancements with regional Growth & Enablement teams • Coordinate and respond to complex operating challenges that impact regional customer service and efficiency • Ambassador for regional development and enhancement needs; consolidate, enhance, and align with strategic imperatives • Drive regional Growth & Enablement priorities to completion with relevant SME/delivery • Ensure process excellence and adherence across region and GBSC; maximize scale with regional teams • Key and strategic projects as capacity permits All About You: The ideal candidate for this position should: • Proven experience and impact in strategy, execution, and project management • Demonstrated capabilities across business analysis, problem-solving, scope management and tangible outputs • Ability to build trust and relationships among internal stakeholders • Experience leading cross-functional projects and helping frame, design and delivery for complex initiatives • Capable of multi-tasking in a fast-paced environment • Strong Communication (written and verbal) and interpersonal skills • Excellent time management, planning and organizational skills • High efficiency using data to support thinking/ build recommendations • Look at everything through the eyes of the customer and consider their needs as a priority • Passion for scale enablement • Franchise or network payments experience preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $124,000 - $199,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Onboarding and Partnership Manager, Franchise Growth & Enablement Overview The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network .all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem. Role Role: Franchise Growth & Enablement is seeking a Manager reporting directly to Global Growth & Enablement lead to coordinate and accelerate delivery of regional priorities. The responsibilities of this role will predominantly be: • Support implementation of global strategies across multi market licensing, product and digital onboarding, high-risk product registration, and customer data technology enhancements with regional Growth & Enablement teams • Coordinate and respond to complex operating challenges that impact regional customer service and efficiency • Ambassador for regional development and enhancement needs; consolidate, enhance, and align with strategic imperatives • Drive regional Growth & Enablement priorities to completion with relevant SME/delivery • Ensure process excellence and adherence across region and GBSC; maximize scale with regional teams • Key and strategic projects as capacity permits All About You: The ideal candidate for this position should: • Proven experience and impact in strategy, execution, and project management • Demonstrated capabilities across business analysis, problem-solving, scope management and tangible outputs • Ability to build trust and relationships among internal stakeholders • Experience leading cross-functional projects and helping frame, design and delivery for complex initiatives • Capable of multi-tasking in a fast-paced environment • Strong Communication (written and verbal) and interpersonal skills • Excellent time management, planning and organizational skills • High efficiency using data to support thinking/ build recommendations • Look at everything through the eyes of the customer and consider their needs as a priority • Passion for scale enablement • Franchise or network payments experience preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $124,000 - $199,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Franchise Growth & Enablement Manager, Franchise Growth & Enablement Overview The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network .all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem. Role Franchise Growth & Enablement is seeking a Manager to execute and coordinate delivery of Specialty Merchant program enhancements. The responsibilities of this role will predominantly be: • Lead the implementation of global specialty merchant program enhancements ensuring alignment with business objectives and delivering measurable impact across markets • Serve as the program go-to-market lead in coordination with regional Franchise teams and cross-functional stakeholders • Own program operations, including the design and implementation of procedures aligned with the enhancement roadmap • Establish and optimize operational frameworks and processes to support program scalability and efficiency, ensuring adherence to the enhancement plan and continuous improvement of program delivery. • Lead the evolution of the program through a multi-year strategic roadmap • Leverage market insights, stakeholder feedback, and performance data to inform future enhancements and innovation. All About You The ideal candidate for this position should: • Proven experience and impact in strategy, execution, and project management • Demonstrated capabilities across business analysis, problem-solving, scope management and tangible outputs • Ability to build trust and relationships among internal stakeholders • Experience leading cross-functional projects and helping frame, design and delivery for complex initiatives • Capable of multi-tasking in a fast-paced environment • Strong Communication (written and verbal) and interpersonal skills • Excellent time management, planning and organizational skills • High efficiency using data to support thinking/ build recommendations • Look at everything through the eyes of the customer and consider their needs as a priority • Knowledge of risk management practices • Payment or network payments experience preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $135,000 - $222,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Franchise Growth & Enablement Manager, Franchise Growth & Enablement Overview The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network .all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem. Role Franchise Growth & Enablement is seeking a Manager to execute and coordinate delivery of Specialty Merchant program enhancements. The responsibilities of this role will predominantly be: • Lead the implementation of global specialty merchant program enhancements ensuring alignment with business objectives and delivering measurable impact across markets • Serve as the program go-to-market lead in coordination with regional Franchise teams and cross-functional stakeholders • Own program operations, including the design and implementation of procedures aligned with the enhancement roadmap • Establish and optimize operational frameworks and processes to support program scalability and efficiency, ensuring adherence to the enhancement plan and continuous improvement of program delivery. • Lead the evolution of the program through a multi-year strategic roadmap • Leverage market insights, stakeholder feedback, and performance data to inform future enhancements and innovation. All About You The ideal candidate for this position should: • Proven experience and impact in strategy, execution, and project management • Demonstrated capabilities across business analysis, problem-solving, scope management and tangible outputs • Ability to build trust and relationships among internal stakeholders • Experience leading cross-functional projects and helping frame, design and delivery for complex initiatives • Capable of multi-tasking in a fast-paced environment • Strong Communication (written and verbal) and interpersonal skills • Excellent time management, planning and organizational skills • High efficiency using data to support thinking/ build recommendations • Look at everything through the eyes of the customer and consider their needs as a priority • Knowledge of risk management practices • Payment or network payments experience preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $135,000 - $222,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager - Technical Overview: Mastercard is seeking a Lead Product Manager - Technical to join our AI & Decisioning Platform Enablement (AI & DPE) team. This role is ideal for someone who thrives at the intersection of technology and product strategy, and who can translate complex technical capabilities into scalable business solutions. Within AI & DPE, Product Managers Technical (PM-Ts) act as trusted advisors, partnering with market-facing product teams to enable their business goals through scalable AI and decisioning solutions. PM-Ts integrate expertise from architects, engineering PM-Ts, and technical program managers to define and execute actionable roadmaps that align with enterprise and product priorities. Beyond enablement and platform development, this role plays a critical part in articulating and promoting AI & DPE's platform capabilities to product owners, integration teams, and business leadership. Success requires driving consistent messaging, ensuring alignment across initiatives, and providing visibility into AI & DPE's contributions to Mastercard's broader product strategy. This is a hybrid position based in O'Fallon, MO, requiring three days per week onsite. Role: • Serve as the main liaison for AI & DPE market-facing products, business integration, and other business stakeholders. • Actively elicit feedback, manage escalations, ensure transparency, and maintain clear communications with stakeholders. • Bridge AI & DPE business stakeholders with DMP technology teams to align on technology/platform roadmaps, internal product roadmaps, release plans, and prioritization outcomes. • Partner with product and technology teams to deliver measurable business value and ensure AI & DPE is recognized as a strategic, value-add partner. • Collaborate with market-facing product, business integration, and leadership teams to maintain visibility into product roadmaps and 2-3 years of demand. • Facilitate collaboration between product, business integration, and AI & DPE technology teams to explore emerging strategic objectives and innovative ideas. • Define, elaborate, and prioritize ideas and initiatives, including feasibility analysis, gating/approvals, business case development, and enforcement of data quality standards. • Oversee work intake processes, including Level of Effort, Rough Order of Magnitude, and full business case estimation with Architects, Engineering, UX, and TPMs. • Create and refine epics, build Aha! solution delivery roadmaps, support scope alignment, and partner with TPMs on project planning, PI slotting, and delivery oversight. • Track delivery progress, manage risks, ensure value realization through demos, UAT, and feedback loops, and adjust program roadmap as needed for schedule or scope changes. • Represent market-facing product in PI planning, participate in product councils, and support product development processes to ensure alignment with business objectives. All About You: • Proven experience as a product manager or product leader with a focus on technical platforms, ideally within AI, data, or decisioning domains. • Strong understanding of modern technology practices (APIs, microservices, cloud, data platforms) and ability to engage with engineers at a detailed level. • Experience aligning technical capabilities with business objectives to deliver measurable outcomes. • Interest in emerging technologies, particularly AI, decisioning, and data platforms; direct experience with AI & DPE solutions preferred. • Ability to clearly articulate complex ideas to both technical and business stakeholders. • Ability to manage competing priorities in a fast-paced, matrixed environment. • Strong leadership skills with experience coaching and mentoring technical product managers. • Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent practical experience. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges O'Fallon, Missouri: $119,000 - $190,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager - Technical Overview: Mastercard is seeking a Lead Product Manager - Technical to join our AI & Decisioning Platform Enablement (AI & DPE) team. This role is ideal for someone who thrives at the intersection of technology and product strategy, and who can translate complex technical capabilities into scalable business solutions. Within AI & DPE, Product Managers Technical (PM-Ts) act as trusted advisors, partnering with market-facing product teams to enable their business goals through scalable AI and decisioning solutions. PM-Ts integrate expertise from architects, engineering PM-Ts, and technical program managers to define and execute actionable roadmaps that align with enterprise and product priorities. Beyond enablement and platform development, this role plays a critical part in articulating and promoting AI & DPE's platform capabilities to product owners, integration teams, and business leadership. Success requires driving consistent messaging, ensuring alignment across initiatives, and providing visibility into AI & DPE's contributions to Mastercard's broader product strategy. This is a hybrid position based in O'Fallon, MO, requiring three days per week onsite. Role: • Serve as the main liaison for AI & DPE market-facing products, business integration, and other business stakeholders. • Actively elicit feedback, manage escalations, ensure transparency, and maintain clear communications with stakeholders. • Bridge AI & DPE business stakeholders with DMP technology teams to align on technology/platform roadmaps, internal product roadmaps, release plans, and prioritization outcomes. • Partner with product and technology teams to deliver measurable business value and ensure AI & DPE is recognized as a strategic, value-add partner. • Collaborate with market-facing product, business integration, and leadership teams to maintain visibility into product roadmaps and 2-3 years of demand. • Facilitate collaboration between product, business integration, and AI & DPE technology teams to explore emerging strategic objectives and innovative ideas. • Define, elaborate, and prioritize ideas and initiatives, including feasibility analysis, gating/approvals, business case development, and enforcement of data quality standards. • Oversee work intake processes, including Level of Effort, Rough Order of Magnitude, and full business case estimation with Architects, Engineering, UX, and TPMs. • Create and refine epics, build Aha! solution delivery roadmaps, support scope alignment, and partner with TPMs on project planning, PI slotting, and delivery oversight. • Track delivery progress, manage risks, ensure value realization through demos, UAT, and feedback loops, and adjust program roadmap as needed for schedule or scope changes. • Represent market-facing product in PI planning, participate in product councils, and support product development processes to ensure alignment with business objectives. All About You: • Proven experience as a product manager or product leader with a focus on technical platforms, ideally within AI, data, or decisioning domains. • Strong understanding of modern technology practices (APIs, microservices, cloud, data platforms) and ability to engage with engineers at a detailed level. • Experience aligning technical capabilities with business objectives to deliver measurable outcomes. • Interest in emerging technologies, particularly AI, decisioning, and data platforms; direct experience with AI & DPE solutions preferred. • Ability to clearly articulate complex ideas to both technical and business stakeholders. • Ability to manage competing priorities in a fast-paced, matrixed environment. • Strong leadership skills with experience coaching and mentoring technical product managers. • Bachelor's degree in Computer Science, Engineering, Business, or related field; or equivalent practical experience. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges O'Fallon, Missouri: $119,000 - $190,000 USD
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
12/06/2025
Full time
US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters. Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities. Position Summary The Senior Solutions Engineer in Client Development will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job Duties and Responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Other Supervisory Responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, ePersonal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc, Essential Job Functions: Ability to sit and/or stand for prolonged periods due to extensive computer use and meetings. Intense eye usage and finger, hand, and wrist dexterity for prolonged computer use (typing, mouse use). Proficiently use of computers, telecommunication devices, and digital collaboration tools. Ability to accurately read and interpret written documents, computer screens, and other visual displays; sufficient visual acuity required. Ability to hear and understand verbal communication (conversations, instructions, phone and video calls) for effective collaboration. Demonstrate adaptability and resilience in a fast-paced, dynamic environment; maintain composure under pressure and respond effectively to change, including high-volume or unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing priorities. Ability to self-manage tasks and deadlines in remote or hybrid settings, ensuring productivity and responsiveness without direct oversight. Ability to think critically and analyze complex situations, requiring sustained concentration. Capacity to learn and navigate complex legal technology platforms and tools, including those powered by advanced analytics or AI. Ability to synthesize complex project information into clear written documentation, including client-facing updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Willingness to occasionally work beyond normal hours in response to urgent or time-sensitive project demands. Working Conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Travel may be necessary to attend meetings or support client engagements. Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Houston, Dallas, Atlanta: $145,000 - $170,000 Chicago, Philadelphia: $150,000 - $170,000 Washington DC: $165,000 - $170,000 Employee Benefits Overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) College Savings Plan Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.
Description: Join Seek Thermal - See the Unseen. Shape What's Next. At Seek Thermal, we're changing the way the world sees heat. Our innovative thermal imaging technology brings visibility to the unseen, empowering professionals and consumers to measure, detect, and visualize heat - transforming how people work, protect, and explore. Our products and OEM solutions are trusted by some of the most innovative companies in automotive, security, consumer electronics, and industrial markets. From safety to automation to smart sensing, Seek Thermal technology powers the next generation of intelligent systems that make the world safer, smarter, and more connected. But technology alone doesn't drive change - people do. At Seek Thermal, you'll find great teammates who collaborate, innovate, and care deeply about their work and its impact. We offer a flexible, open environment where ideas thrive, contributions are valued, and you can make a real difference every day. If you thrive at the intersection of technology and business, and you're energized by solving complex challenges and driving high-impact results, Seek Thermal is your next move. Join us in building products that save lives, inspire discovery, and redefine what's possible THE OPPORTUNITY We're looking for a Territory Sales Manager - Industrial Sales to expand Seek Thermal's footprint in the industrial, security, monitoring, and early fire detection sectors. You'll be responsible for developing sales channels, managing key dealer and distributor relationships, and growing demand for Seek Thermal's branded industrial products - including Guardian Network Cameras, Reveal 300, and future test, measurement, and drone solutions. This role requires a technical, entrepreneurial, and customer-facing sales leader who thrives in the field - meeting with end users, training partners, and driving adoption of high-value imaging and sensing solutions. WHAT YOU'LL DO - Develop and execute a go-to-market strategy to grow Seek Thermal's industrial and commercial product sales across target verticals. - Identify, recruit, and manage dealers, distributors, and system integrators to expand Seek Thermal's sales coverage. - Establish and maintain relationships with enterprise end users, industrial customers, and channel partners. - Conduct in-person sales visits, demos, and technical presentations for customers and partners. - Provide product training and sales enablement for dealer networks to ensure deep technical understanding of Seek's solutions. - Collaborate closely with Marketing to drive demand-generation programs and trade show presence. - Partner with Product Management to provide market feedback and insights for future product development. - Manage sales pipeline and reporting through CRM (Salesforce or HubSpot), with accurate forecasting and territory planning. - Represent Seek Thermal at regional and national industry events, trade shows, and partner meetings. - Travel extensively (up to 60% of the time) across assigned territories to support customer and partner success. Requirements: WHAT YOU BRING - 5+ years of experience in industrial, security, or technology sales, with a proven record of growing revenue through dealers and channel partners. - Demonstrated success in building or managing dealer/distributor networks within industrial, security, or monitoring markets. - Comfortable selling to enterprise customers and collaborating with engineering, operations, and procurement teams. - Strong understanding of thermal imaging, video systems, networking, or sensor-based technologies. - Excellent presentation, negotiation, and relationship management skills. - Technical aptitude with the ability to explain complex concepts to non-technical audiences. - Proficiency with CRM systems and sales engagement tools (Salesforce, HubSpot, etc.). - Bachelor's degree in Business, Engineering, or related field preferred. - Self-starter who thrives in dynamic, fast-growing environments and enjoys field-based work. PM18 Compensation details: 00 Yearly Salary PIf007b0435eb7-9216
12/02/2025
Full time
Description: Join Seek Thermal - See the Unseen. Shape What's Next. At Seek Thermal, we're changing the way the world sees heat. Our innovative thermal imaging technology brings visibility to the unseen, empowering professionals and consumers to measure, detect, and visualize heat - transforming how people work, protect, and explore. Our products and OEM solutions are trusted by some of the most innovative companies in automotive, security, consumer electronics, and industrial markets. From safety to automation to smart sensing, Seek Thermal technology powers the next generation of intelligent systems that make the world safer, smarter, and more connected. But technology alone doesn't drive change - people do. At Seek Thermal, you'll find great teammates who collaborate, innovate, and care deeply about their work and its impact. We offer a flexible, open environment where ideas thrive, contributions are valued, and you can make a real difference every day. If you thrive at the intersection of technology and business, and you're energized by solving complex challenges and driving high-impact results, Seek Thermal is your next move. Join us in building products that save lives, inspire discovery, and redefine what's possible THE OPPORTUNITY We're looking for a Territory Sales Manager - Industrial Sales to expand Seek Thermal's footprint in the industrial, security, monitoring, and early fire detection sectors. You'll be responsible for developing sales channels, managing key dealer and distributor relationships, and growing demand for Seek Thermal's branded industrial products - including Guardian Network Cameras, Reveal 300, and future test, measurement, and drone solutions. This role requires a technical, entrepreneurial, and customer-facing sales leader who thrives in the field - meeting with end users, training partners, and driving adoption of high-value imaging and sensing solutions. WHAT YOU'LL DO - Develop and execute a go-to-market strategy to grow Seek Thermal's industrial and commercial product sales across target verticals. - Identify, recruit, and manage dealers, distributors, and system integrators to expand Seek Thermal's sales coverage. - Establish and maintain relationships with enterprise end users, industrial customers, and channel partners. - Conduct in-person sales visits, demos, and technical presentations for customers and partners. - Provide product training and sales enablement for dealer networks to ensure deep technical understanding of Seek's solutions. - Collaborate closely with Marketing to drive demand-generation programs and trade show presence. - Partner with Product Management to provide market feedback and insights for future product development. - Manage sales pipeline and reporting through CRM (Salesforce or HubSpot), with accurate forecasting and territory planning. - Represent Seek Thermal at regional and national industry events, trade shows, and partner meetings. - Travel extensively (up to 60% of the time) across assigned territories to support customer and partner success. Requirements: WHAT YOU BRING - 5+ years of experience in industrial, security, or technology sales, with a proven record of growing revenue through dealers and channel partners. - Demonstrated success in building or managing dealer/distributor networks within industrial, security, or monitoring markets. - Comfortable selling to enterprise customers and collaborating with engineering, operations, and procurement teams. - Strong understanding of thermal imaging, video systems, networking, or sensor-based technologies. - Excellent presentation, negotiation, and relationship management skills. - Technical aptitude with the ability to explain complex concepts to non-technical audiences. - Proficiency with CRM systems and sales engagement tools (Salesforce, HubSpot, etc.). - Bachelor's degree in Business, Engineering, or related field preferred. - Self-starter who thrives in dynamic, fast-growing environments and enjoys field-based work. PM18 Compensation details: 00 Yearly Salary PIf007b0435eb7-9216
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
12/01/2025
Full time
POSITION SUMMARY: This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department. RESPONSIBILITIES: Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate. Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed. Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary. Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc. Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations. Performs the duties of associates supervised and other related duties as needed (and as qualified). Education and / or Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience. Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred. Professional Skills: Ability to successfully engage and lead individual and team discussions and meetings. Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Federal Motor Carrier Safety Regulations. Ability to apply all relevant policies in a consistent, timely and objective manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Ability to read, comprehends, write and speak English. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Certificates, Licenses and Registrations: Complete a Sysco approved defensive driving program. HazMat Certifcation preferred. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Description: At McKesson, we're committed to enabling seamless transitions through strategic change management. As a Change Management Associate supporting separation efforts, you will play a pivotal role in driving stakeholder alignment, operational readiness, and communication excellence across workstreams. This role is critical to ensuring business continuity and employee engagement during complex transitions. You will work cross-functionally with Project Managers, Functional Workstream Leads, key stakeholders and Communications teams. Your ability to coordinate across a matrixed organization, manage change impacts, and facilitate stakeholder engagement will be key to your success. Key Responsibilities: Track operational readiness across people, processes, and systems using enablement trackers; flag gaps and ensure documentation is current. Create & distribute governance materials and collect feedback; apply lessons learned from prior separations in collaboration with EY and internal teams. Support development of change impact assessments and sentiment models (e.g., change curve) to anticipate employee reactions and guide communication tone. Coordinate sponsor group meetings and orientation sessions; ensure consistent messaging across internal and external communications. Develop persona-based messaging for internal (leaders, managers, wired/non-wired employees) and external (customers, suppliers, ect) audiences, including tone, frequency, and key messages. Participate in weekly/daily standups to share updates, surface blockers, and align with PMs Collaborate with PMs to validate exit criteria, escalate RAID (Risks, Assumptions, Issues, Dependencies) items, and support communication deliverables such as FAQs, cascade kits, and talking points. Maintain Smartsheets, SharePoint folders, and other trackers to ensure all materials are current and accessible. Minimum Experience & Education: 3+ years of experience in change management, project coordination, or stakeholder engagement. Proven ability to manage multiple priorities and work cross-functionally in a fast-paced environment. Familiarity with separation processes or large-scale transitions preferred. Bachelor's degree or equivalent experience. ProSci Certification preferred. Critical Skills: Strong communication and interpersonal skills with the ability to align diverse stakeholders. Strategic thinking and ability to translate complex impacts into actionable messaging. Experience with change impact assessments and sentiment modeling. Strong project and process management skills. Attention to detail and ability to meet deadlines. Experience using Smartsheet, Microsoft Teams, SharePoint, and other collaboration tools. Ability to navigate matrixed organizations and drive alignment across workstreams. Physical Requirement: General Office Demands We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $81,400 - $135,600 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
11/28/2025
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Description: At McKesson, we're committed to enabling seamless transitions through strategic change management. As a Change Management Associate supporting separation efforts, you will play a pivotal role in driving stakeholder alignment, operational readiness, and communication excellence across workstreams. This role is critical to ensuring business continuity and employee engagement during complex transitions. You will work cross-functionally with Project Managers, Functional Workstream Leads, key stakeholders and Communications teams. Your ability to coordinate across a matrixed organization, manage change impacts, and facilitate stakeholder engagement will be key to your success. Key Responsibilities: Track operational readiness across people, processes, and systems using enablement trackers; flag gaps and ensure documentation is current. Create & distribute governance materials and collect feedback; apply lessons learned from prior separations in collaboration with EY and internal teams. Support development of change impact assessments and sentiment models (e.g., change curve) to anticipate employee reactions and guide communication tone. Coordinate sponsor group meetings and orientation sessions; ensure consistent messaging across internal and external communications. Develop persona-based messaging for internal (leaders, managers, wired/non-wired employees) and external (customers, suppliers, ect) audiences, including tone, frequency, and key messages. Participate in weekly/daily standups to share updates, surface blockers, and align with PMs Collaborate with PMs to validate exit criteria, escalate RAID (Risks, Assumptions, Issues, Dependencies) items, and support communication deliverables such as FAQs, cascade kits, and talking points. Maintain Smartsheets, SharePoint folders, and other trackers to ensure all materials are current and accessible. Minimum Experience & Education: 3+ years of experience in change management, project coordination, or stakeholder engagement. Proven ability to manage multiple priorities and work cross-functionally in a fast-paced environment. Familiarity with separation processes or large-scale transitions preferred. Bachelor's degree or equivalent experience. ProSci Certification preferred. Critical Skills: Strong communication and interpersonal skills with the ability to align diverse stakeholders. Strategic thinking and ability to translate complex impacts into actionable messaging. Experience with change impact assessments and sentiment modeling. Strong project and process management skills. Attention to detail and ability to meet deadlines. Experience using Smartsheet, Microsoft Teams, SharePoint, and other collaboration tools. Ability to navigate matrixed organizations and drive alignment across workstreams. Physical Requirement: General Office Demands We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $81,400 - $135,600 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
