We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. Performs other related duties as assigned. Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current . click apply for full job details
11/02/2025
Full time
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. Performs other related duties as assigned. Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current . click apply for full job details
Description Location: This position is located at our Dublin, OH campu s with hybrid flexibility. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role We are looking for a skilled and innovative Full Stack Developer to join our team in transforming the healthcare navigation experience. This role will focus on enhancing our client-facing analytics product, leveraging LLMs (Large Language Models) where applicable to deliver intelligent, intuitive, and impactful insights to our users. You'll work across the stack-from building sleek, responsive UIs in Vue.js, to integrating with AWS QuickSight , Snowflake, and PostgreSQL-to deliver scalable, secure, and high-performance solutions. What you'll do Design, develop, and maintain full stack features for our analytics platform Build and enhance user interfaces using Vue.js, ensuring a seamless and engaging user experience Integrate with AWS QuickSight for embedded analytics and data visualization Connect to and manage data from Snowflake, PostgreSQL, and other data sources Explore and implement LLM-powered capabilities to enhance user interaction and data interpretation Collaborate with product, design, and data teams to define and deliver new features Write clean, maintainable, and well-documented code Ensure application performance, security, and scalability Participate in code reviews and contribute to continuous improvement Other duties as assigned What you'll bring 3+ years of experience in full stack development. Proficiency in Vue.js and modern JavaScript/TypeScript frameworks. Experience with back-end development using Node.js, Python, or similar. Strong understanding of SQL and experience with Snowflake and PostgreSQL. Familiarity with AWS services, especially QuickSight and related data tools. Exposure to or interest in LLMs and AI-driven product features. Solid understanding of RESTful APIs, authentication, and security best practices. Excellent communication and collaboration skills Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. Nice to Have Background in healthcare, healthtech , or another regulated industry Exposure to AI/ML integration and enabling LLM-driven insights in analytics environments Experience in the healthcare or healthtech industry Familiarity with LLM APIs (e.g., OpenAI, AWS Bedrock, etc.) Knowledge of CI/CD pipelines, Docker, and cloud-native development Understanding of data privacy regulations (e.g., HIPAA) What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .
11/02/2025
Full time
Description Location: This position is located at our Dublin, OH campu s with hybrid flexibility. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role We are looking for a skilled and innovative Full Stack Developer to join our team in transforming the healthcare navigation experience. This role will focus on enhancing our client-facing analytics product, leveraging LLMs (Large Language Models) where applicable to deliver intelligent, intuitive, and impactful insights to our users. You'll work across the stack-from building sleek, responsive UIs in Vue.js, to integrating with AWS QuickSight , Snowflake, and PostgreSQL-to deliver scalable, secure, and high-performance solutions. What you'll do Design, develop, and maintain full stack features for our analytics platform Build and enhance user interfaces using Vue.js, ensuring a seamless and engaging user experience Integrate with AWS QuickSight for embedded analytics and data visualization Connect to and manage data from Snowflake, PostgreSQL, and other data sources Explore and implement LLM-powered capabilities to enhance user interaction and data interpretation Collaborate with product, design, and data teams to define and deliver new features Write clean, maintainable, and well-documented code Ensure application performance, security, and scalability Participate in code reviews and contribute to continuous improvement Other duties as assigned What you'll bring 3+ years of experience in full stack development. Proficiency in Vue.js and modern JavaScript/TypeScript frameworks. Experience with back-end development using Node.js, Python, or similar. Strong understanding of SQL and experience with Snowflake and PostgreSQL. Familiarity with AWS services, especially QuickSight and related data tools. Exposure to or interest in LLMs and AI-driven product features. Solid understanding of RESTful APIs, authentication, and security best practices. Excellent communication and collaboration skills Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. Nice to Have Background in healthcare, healthtech , or another regulated industry Exposure to AI/ML integration and enabling LLM-driven insights in analytics environments Experience in the healthcare or healthtech industry Familiarity with LLM APIs (e.g., OpenAI, AWS Bedrock, etc.) Knowledge of CI/CD pipelines, Docker, and cloud-native development Understanding of data privacy regulations (e.g., HIPAA) What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Weinstein Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Lancaster, PA location. Pay for Inside Sales & Service Representative is between $28 and $36 per hour at this location. Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we'd like you to join our team as an Inside Sales & Service Representative. About the Role: You will: • Meet or exceed the sales targets established by your Manager. • Work with the Profit Center Manager to establish revenue and margin targets. • Accurately process Sales Orders and Bids generated through telephone sales transactions. • Assist customers who pick up their order at our Profit Center. • Find innovative ways to grow sales with existing customers and become their trusted advisor. • Generate sales leads that develop into new customers. • Identify opportunities for value-added services and articulate our solutions. • Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. • Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team. • Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk. • Successfully complete required safety and compliance training programs as assigned. • Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: • 1 year of experience in customer service or inside sales; contractor sales preferred. • Knowledge of products sold in the Profit Center preferred. • Minimum of 5 years of HVAC experience (Wholesale or Contracting) Our ideal candidate will also: • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills. • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. • Build influential relationships and trust with customers and vendors through open and interactive communication. • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. • Be able to build positive working relationships and inspire teamwork with co-workers. • Be able to learn and operate the computer related systems used to process orders. • Be able to learn to operate warehouse material-handling equipment. • Read, write, speak, and understand English. • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. • Have experience reading blue prints and schedules The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Full-time benefits (for team members working 30 or more hours per week): • Medical, dental, vision, and prescription coverage • Accident and Hospital Indemnity coverage • Life insurance and Long Term Disability • Pre-tax accounts for healthcare and dependent care • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) • Paid pregnancy and parental leave • Paid day of community service Full-time and part-time benefits: • 401(k) • Retirement cash account with company contributions • Targeted training programs focused on your personal and professional growth • Company wellness program • Employee discounts • College tuition benefits Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program. EEOC Statement Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
11/02/2025
Full time
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Weinstein Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Lancaster, PA location. Pay for Inside Sales & Service Representative is between $28 and $36 per hour at this location. Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we'd like you to join our team as an Inside Sales & Service Representative. About the Role: You will: • Meet or exceed the sales targets established by your Manager. • Work with the Profit Center Manager to establish revenue and margin targets. • Accurately process Sales Orders and Bids generated through telephone sales transactions. • Assist customers who pick up their order at our Profit Center. • Find innovative ways to grow sales with existing customers and become their trusted advisor. • Generate sales leads that develop into new customers. • Identify opportunities for value-added services and articulate our solutions. • Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. • Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team. • Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk. • Successfully complete required safety and compliance training programs as assigned. • Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: • 1 year of experience in customer service or inside sales; contractor sales preferred. • Knowledge of products sold in the Profit Center preferred. • Minimum of 5 years of HVAC experience (Wholesale or Contracting) Our ideal candidate will also: • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills. • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. • Build influential relationships and trust with customers and vendors through open and interactive communication. • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. • Be able to build positive working relationships and inspire teamwork with co-workers. • Be able to learn and operate the computer related systems used to process orders. • Be able to learn to operate warehouse material-handling equipment. • Read, write, speak, and understand English. • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. • Have experience reading blue prints and schedules The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Full-time benefits (for team members working 30 or more hours per week): • Medical, dental, vision, and prescription coverage • Accident and Hospital Indemnity coverage • Life insurance and Long Term Disability • Pre-tax accounts for healthcare and dependent care • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) • Paid pregnancy and parental leave • Paid day of community service Full-time and part-time benefits: • 401(k) • Retirement cash account with company contributions • Targeted training programs focused on your personal and professional growth • Company wellness program • Employee discounts • College tuition benefits Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program. EEOC Statement Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
Floater Experience Representative US-CA-All Branches Job ID: Type: Regular Full-Time # of Openings: 1 Category: Retail (Branches) All Branches Overview Under the direction of the designated manager is responsible for travelling to work within all the Service Centers in the Retail Delivery Network. Must have the ability to work at multiple branch locations, including Northern CA and any new, future BluPeak locations. Responsible for performing a wide variety of complex duties related to the handling of member transactions, cross selling, processing loans and meeting member service and sales objectives while helping to create a world class service experience. Establishing and maintaining member relationships in order to meet the members' financial needs and creating loyal members while meeting Branch and Corporate objectives. May perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Identifies, acquires and grows new and existing consumer relationships, including deposit and loan portfolio. Utilizes the consultative conversational approach to meet each member's perceived and unperceived financial needs. Initiates and participates in relationship building events including proactive activities such as visiting members on-site and attending community events. Initiates proactive service calls to members, including internal lists. Establishes new memberships, checking, savings accounts, term investments, IRAs, insurance products, consumer loans and other products and services, such as Online Banking, etc. Performs appropriate on-boarding activities for all new and existing members, including follow-up calls. Performs a variety of file maintenance duties, including but not limited to: adding owners/signers, updating personal information, adding additional products, decedent accounts, trust certifications, and POAs as requested by members. Coordinates the application process between the member, third parties and internal loan operations group, ensuring a world class service experience for the member. Cross-sells all products and services to meet member needs and achieve strategic objectives, cross-sell ratios, and member retention goals. Maintains the required knowledge of products, services, policies and procedures, laws and regulations and other compliance requirements that pertain to the deposit and lending functions. Assists team members to ensure continuity of service and achievement of individual, team and organizational business goals. Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security and privacy practices. Is member focused and models the following attributes: leadership, service excellence, cultural attributes, commitments, and aligns responsibilities with the company's core strategy, strategic objectives, brand promise, vision and value proposition. In accordance with approved credit union objectives and guidelines, is specifically responsible for meeting performance metrics, including branch growth and profitability projections and operations. Maintains operations procedures ensuring compliance with approved credit union policies and procedures, therein delivering world class member service experiences and operational quality in the credit union. Ensures compliance of credit union employees with established security, operations, regulatory compliance, audit, and recordkeeping policies, procedures and practices. Works closely with teammates to ensure that operational standards are met, and that operational issues are escalated and resolved in timely manner. Operates a cash drawer when needed, and processes cash and check deposits, withdrawal requests, loan payments, and general ledger transactions in accordance to credit union policies and procedures. Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices. Solves member inquiries and/or complaints. Establishes new memberships, including checking and savings accounts, term accounts, IRA's, online banking, insurance products and loans. Retains up-to-date and knowledgeable on credit union products, services, and related policies, procedures, rules and regulations. Adhere to company policy and procedure, complete annual compliance training, comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union. Comply with all Anti Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate completion of CTR screens and alerts, member due diligence, accurate OFAC match processing, proper identification of individuals in alignment with the Member/Customer Identification Program, and reporting of unusual activity. Other duties as assigned. Qualifications EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and three or more years related banking experience and/or training. Experience in a financial institution/credit union is required. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use loan origination systems, contact management software, and other Microsoft Office application products, as well as the ability to learn new applications quickly. Requires general knowledge of computer network and database use. OTHER QUALIFICATIONS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of members, employees of organization, and the general public.To perform this job, the employee must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative. Must be able to work branch operational hours to include weekends, and to work occasional nights or weekends. Must be able to work as a floater within our Southern and Northern Branches. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 24-27 Hourly Wage PIaa9130ee679a-1920
11/01/2025
Full time
Floater Experience Representative US-CA-All Branches Job ID: Type: Regular Full-Time # of Openings: 1 Category: Retail (Branches) All Branches Overview Under the direction of the designated manager is responsible for travelling to work within all the Service Centers in the Retail Delivery Network. Must have the ability to work at multiple branch locations, including Northern CA and any new, future BluPeak locations. Responsible for performing a wide variety of complex duties related to the handling of member transactions, cross selling, processing loans and meeting member service and sales objectives while helping to create a world class service experience. Establishing and maintaining member relationships in order to meet the members' financial needs and creating loyal members while meeting Branch and Corporate objectives. May perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Identifies, acquires and grows new and existing consumer relationships, including deposit and loan portfolio. Utilizes the consultative conversational approach to meet each member's perceived and unperceived financial needs. Initiates and participates in relationship building events including proactive activities such as visiting members on-site and attending community events. Initiates proactive service calls to members, including internal lists. Establishes new memberships, checking, savings accounts, term investments, IRAs, insurance products, consumer loans and other products and services, such as Online Banking, etc. Performs appropriate on-boarding activities for all new and existing members, including follow-up calls. Performs a variety of file maintenance duties, including but not limited to: adding owners/signers, updating personal information, adding additional products, decedent accounts, trust certifications, and POAs as requested by members. Coordinates the application process between the member, third parties and internal loan operations group, ensuring a world class service experience for the member. Cross-sells all products and services to meet member needs and achieve strategic objectives, cross-sell ratios, and member retention goals. Maintains the required knowledge of products, services, policies and procedures, laws and regulations and other compliance requirements that pertain to the deposit and lending functions. Assists team members to ensure continuity of service and achievement of individual, team and organizational business goals. Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security and privacy practices. Is member focused and models the following attributes: leadership, service excellence, cultural attributes, commitments, and aligns responsibilities with the company's core strategy, strategic objectives, brand promise, vision and value proposition. In accordance with approved credit union objectives and guidelines, is specifically responsible for meeting performance metrics, including branch growth and profitability projections and operations. Maintains operations procedures ensuring compliance with approved credit union policies and procedures, therein delivering world class member service experiences and operational quality in the credit union. Ensures compliance of credit union employees with established security, operations, regulatory compliance, audit, and recordkeeping policies, procedures and practices. Works closely with teammates to ensure that operational standards are met, and that operational issues are escalated and resolved in timely manner. Operates a cash drawer when needed, and processes cash and check deposits, withdrawal requests, loan payments, and general ledger transactions in accordance to credit union policies and procedures. Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices. Solves member inquiries and/or complaints. Establishes new memberships, including checking and savings accounts, term accounts, IRA's, online banking, insurance products and loans. Retains up-to-date and knowledgeable on credit union products, services, and related policies, procedures, rules and regulations. Adhere to company policy and procedure, complete annual compliance training, comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union. Comply with all Anti Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate completion of CTR screens and alerts, member due diligence, accurate OFAC match processing, proper identification of individuals in alignment with the Member/Customer Identification Program, and reporting of unusual activity. Other duties as assigned. Qualifications EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and three or more years related banking experience and/or training. Experience in a financial institution/credit union is required. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use loan origination systems, contact management software, and other Microsoft Office application products, as well as the ability to learn new applications quickly. Requires general knowledge of computer network and database use. OTHER QUALIFICATIONS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of members, employees of organization, and the general public.To perform this job, the employee must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative. Must be able to work branch operational hours to include weekends, and to work occasional nights or weekends. Must be able to work as a floater within our Southern and Northern Branches. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 24-27 Hourly Wage PIaa9130ee679a-1920
Part-time Cashier (Pittsfield, IL) Location: Store 19167 - Pittsfield, IL Requisition ID: REQ-27515 Job Type: Part time Description: This position is located at: 901 W. Fayette St., Pittsfield, Illinois 62363 POSITION SUMMARY Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios. SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan o gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed. ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends. RELATIONSHIPS Professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary. TECHNOLOGY Use of computer keyboard, mouse, and Epicor system. QUALIFICATIONS To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training necessary. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to speak effectively with customers or associates of organization. Ability to understand and respond to verbal instructions or questions. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. PM22 Compensation Details: $15.00 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIc9cb1354e1a2-1441
11/01/2025
Full time
Part-time Cashier (Pittsfield, IL) Location: Store 19167 - Pittsfield, IL Requisition ID: REQ-27515 Job Type: Part time Description: This position is located at: 901 W. Fayette St., Pittsfield, Illinois 62363 POSITION SUMMARY Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios. SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan o gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed. ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends. RELATIONSHIPS Professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary. TECHNOLOGY Use of computer keyboard, mouse, and Epicor system. QUALIFICATIONS To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training necessary. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to speak effectively with customers or associates of organization. Ability to understand and respond to verbal instructions or questions. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. PM22 Compensation Details: $15.00 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PIc9cb1354e1a2-1441
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The incumbent in this role arranges, designs and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She effectively communicates the ChenMed/JenCare value proposition at all community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues. Performs other related duties as assigned. COMPETENCIES: Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current, valid Driver's License . click apply for full job details
11/01/2025
Full time
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The incumbent in this role arranges, designs and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She effectively communicates the ChenMed/JenCare value proposition at all community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues. Performs other related duties as assigned. COMPETENCIES: Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current, valid Driver's License . click apply for full job details
Job Summary Job Description Senior Technical Business Analyst Medline Industries, LP is the leading nationwide supplier of medical, surgical, and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices, and home care/hospice settings. Due to continued growth, we need a Senior Technical Business Analyst to join our Sales Operations Technology Team. Summary Medline Industries, Inc. is seeking a talented individual with knowledge of and experience working with business partners and technical development teams to deliver high-quality technical solutions. They will help our Sales Operations Department improve its processes, efficiency, and customer experience. This role supports the development of low-code and custom applications, Data Reporting, and Data visualizations. This is a great opportunity to work with a fast-paced, highly motivated team. Major Responsibilities Work closely with the business partners to understand business requirements and lead the requirements gathering sessions. Ability to translate business processes or concepts into technical requirements. Author and maintain system and process documentation (such as Business Requirement Document, Jira stories, workflow diagrams). Work closely with the development team to drive the design and delivery of quality technical solutions. Create test cases and manually test the deliverables. Support business users during acceptance testing, production migration, and post-go-live support. Submit Change Requests and oversee Production migrations. Drive sprint readiness by organizing, planning, and driving Agile ceremonies. Possess an in-depth understanding of the business function/process supported, and also be viewed as a credible representative of that business function/process. Working closely with the team to ensure on-time delivery of quality solutions with minimal rework. Responsible for working closely with the manager to prioritize business issues and new initiatives and set the team direction. Respond to inquiries from business partners, requests from users, and support calls. Responsible for product ownership and working with business partners for improvements to drive business. Responsible for solution effort estimation and making decisions regarding resource allocations. Influence business leadership and management decisions and drive ownership and acceptance of changes to the business. Ability to encapsulate a lot of information into key points or concise summaries for management. Experience in presenting and providing demos to technology and business partners. Ability to develop artifacts and presentations concisely and clearly. Ability to take on Scum Master role to run agile ceremonies, remove obstacles, ensure sprint readiness, and drive continuous improvement. Education Bachelor's Degree in Computer Science, Information Systems, or other related field; or equivalent work experience. Requirements 5 years of experience working in a Business Analyst role. Strong analytical skills to understand business goals, complex processes, and design appropriate solutions. Experience working in a fast-paced agile / scrum methodology. Strong understanding of project management life cycle and system development life cycle, project management methodologies, and procedures, including Agile. Proficient in JIRA, MS Office suite (Word, Excel, PowerPoint, Visio) software Familiarity with Custom application development. Excellent interpersonal, written, and verbal communication skills. Experience working in an onshore/offshore model. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Demonstrates collaborative skills and ability to work well within a team. Ability to influence and manage expectations with business stakeholders and peers. Ability to work in a fast-paced and deadline-oriented environment. Excellent verbal and written communication skills and the ability to translate business processes or concepts into technical requirements are essential. Preferred Familiarity with data analysis, data visualization, and reporting & analytics. Familiarity with SAP Familiarity with low-code platforms, i.e., Power Platform Experience working with and understanding technology architecture. Experience exploring new technologies and assessing 3rd party solution ROI to solve business problems. Experience developing MVPs and POC on new technology. Certification Scurm Master Certification is a nice-to-have. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $110,240.00 - $165,360.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
11/01/2025
Full time
Job Summary Job Description Senior Technical Business Analyst Medline Industries, LP is the leading nationwide supplier of medical, surgical, and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices, and home care/hospice settings. Due to continued growth, we need a Senior Technical Business Analyst to join our Sales Operations Technology Team. Summary Medline Industries, Inc. is seeking a talented individual with knowledge of and experience working with business partners and technical development teams to deliver high-quality technical solutions. They will help our Sales Operations Department improve its processes, efficiency, and customer experience. This role supports the development of low-code and custom applications, Data Reporting, and Data visualizations. This is a great opportunity to work with a fast-paced, highly motivated team. Major Responsibilities Work closely with the business partners to understand business requirements and lead the requirements gathering sessions. Ability to translate business processes or concepts into technical requirements. Author and maintain system and process documentation (such as Business Requirement Document, Jira stories, workflow diagrams). Work closely with the development team to drive the design and delivery of quality technical solutions. Create test cases and manually test the deliverables. Support business users during acceptance testing, production migration, and post-go-live support. Submit Change Requests and oversee Production migrations. Drive sprint readiness by organizing, planning, and driving Agile ceremonies. Possess an in-depth understanding of the business function/process supported, and also be viewed as a credible representative of that business function/process. Working closely with the team to ensure on-time delivery of quality solutions with minimal rework. Responsible for working closely with the manager to prioritize business issues and new initiatives and set the team direction. Respond to inquiries from business partners, requests from users, and support calls. Responsible for product ownership and working with business partners for improvements to drive business. Responsible for solution effort estimation and making decisions regarding resource allocations. Influence business leadership and management decisions and drive ownership and acceptance of changes to the business. Ability to encapsulate a lot of information into key points or concise summaries for management. Experience in presenting and providing demos to technology and business partners. Ability to develop artifacts and presentations concisely and clearly. Ability to take on Scum Master role to run agile ceremonies, remove obstacles, ensure sprint readiness, and drive continuous improvement. Education Bachelor's Degree in Computer Science, Information Systems, or other related field; or equivalent work experience. Requirements 5 years of experience working in a Business Analyst role. Strong analytical skills to understand business goals, complex processes, and design appropriate solutions. Experience working in a fast-paced agile / scrum methodology. Strong understanding of project management life cycle and system development life cycle, project management methodologies, and procedures, including Agile. Proficient in JIRA, MS Office suite (Word, Excel, PowerPoint, Visio) software Familiarity with Custom application development. Excellent interpersonal, written, and verbal communication skills. Experience working in an onshore/offshore model. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Demonstrates collaborative skills and ability to work well within a team. Ability to influence and manage expectations with business stakeholders and peers. Ability to work in a fast-paced and deadline-oriented environment. Excellent verbal and written communication skills and the ability to translate business processes or concepts into technical requirements are essential. Preferred Familiarity with data analysis, data visualization, and reporting & analytics. Familiarity with SAP Familiarity with low-code platforms, i.e., Power Platform Experience working with and understanding technology architecture. Experience exploring new technologies and assessing 3rd party solution ROI to solve business problems. Experience developing MVPs and POC on new technology. Certification Scurm Master Certification is a nice-to-have. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $110,240.00 - $165,360.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Conduct inspection tours in accordance with schedules established by supervisors.The SOs conducting tours are required to register their locations on all rounds by "swiping" their government-issued cardkey/ID badge at designated cardkey readers or by "swiping" at Patrol Scan/guard tour stations. The length or interval of each guard tour and the number of locations will vary according to the shift being worked, the zone or zones being covered, and the facility location as identified in the Guard Post Orders. Guards shall make routine checks of offices, laboratories, corridors, parking lots, storage sites, and other such locations, as appropriate for each round and tour. Perform all designated guard functions including testing, monitoring and responding to building fire alarm and electronic security systems, closed circuit television, and participation in fire evacuation and other emergency evacuation plans. Perform all necessary services to ensure the safety and protection of the building personnel and property against injury, molestation, loss, or damage from preventable causes, including, but not limited to, fire, trespass, civil disturbance, theft, espionage, acts of terrorism and sabotage. Perform all necessary services to protect Government property, materials, equipment, supplies, records, and data against loss, damage, unauthorized access, or unauthorized removal. Report hazardous conditions and items in need of repair or attention, such as leaky faucets, pipes, toilet stoppage, burned-out lights, broken floor tiles, elevator malfunctions, inoperative doors or locks, freezer alarms, cardkey malfunctions, fence washouts, etc. Maintain daily reports and log entries for visitors (either written or on electronic media furnished by the Government) of activities that occur at the facilities during each 24-hour period. Facility assessment reports contain but are not limited to information concerning safety issues, general, unusual or adverse security situations, and workload/manpower/post statistics for each one-month period. A single report shall be provided with separate data for each facility having guard coverage. Prepare additional reports using Government provided or approved forms or electronic media as required and identified in the Guard Post Orders for all incidents such as thefts, auto accidents, parking citation issuance statistics (names dates, locations, violations) etc. Provide and maintain a high state of security in and around the buildings, and as necessary, provide a response capability and assist in emergency management situations, acts of terrorism, bomb threats, internal disorder, civilian employee demonstrations, or other criminal acts which adversely affect the security and/or safety of the Government, employee property, and the general public lawfully in the building or on the grounds. Notify the Security Control Room and when directed, the police and fire departments in the event of an emergency or an unusual occurrence adversely affecting the interest of the Government. Turn off unnecessary lights; close windows; open, close, and secure doors; and check safes vaults, cabinets and security doors, if possible. Annotate and make notifications of discrepancies found. Observe and enforce building regulations and "General Services Administration Rules and Regulations Governing Public Buildings and Grounds" as appropriate. Also, review and be familiar with the Code of Federal Regulations 41 CFR 101-20 titled Management and Buildings and Grounds. Check machinery/equipment malfunctioning when alarms, unusual noises, and odors occur (if applicable). Also, report any evidence of potential fire hazards to the Security Control Room or an authorized representative. Comply with established procedures, as outlined in Post Orders, pertaining to lost and found articles. Record the recovery of found property and attempt to identify and return property to their proper owner.After 24 hours, unclaimed found property shall be turned in to the Security Control Room. Supervisors and guards shall be familiar with all areas of the buildings and surrounding grounds to insure a quick response to routine and emergency calls. (Due to the potential of response situations on CDC property, government-provided HAZWOPER awareness training is required). Be familiar with operation of elevators for transport of building occupants as required in cases of emergency and with the operation of emergency evacuation chairs. Issue permanent and/or temporary identification (ID) cards/badges and perform all functions necessary to furnish the completed photo identification to authorized CDC-NIOSH employees, contractors, service personnel, and visitors. Order and maintain a reasonable inventory of I.D. supplies, schedule I.D. appointments, take and process photographs, and maintain records of all I.D. cards/badges issued and any changes of status on manual files and/or on computer files. The Government shall pay for all supplies ordered in accordance with this requirement. Final authority for authorizing, issuing, granting, denying, withholding, or voiding the use of any temporary or permanent I.D. card/badge shall be fully retained by the Government. All supplies and equipment relating to badging operations are government furnished. Accept in-coming and out-going express mail packages and/or deliver special delivery packages and/or Federal mail to pre-designated locations such as freezer rooms or storage areas as required and coordinated through the Security Control Room. In addition provide specific ancillary services needed by programs at leased properties such as those mentioned above that have been coordinated with the COR and the Program Manager. Receive, receipt for, and safely transport serum samples and specimens (DASH) to designated storage containers when delivered to CDC after normal working hours and as directed by site security plan or post orders Conduct visitor center operations that include issuing badges; maintaining visitor records; and operating x-ray machines and metal detectors. Assist with traffic operations on the properties to control traffic flow. This includes controlling traffic through the use of hand and arm signals and batons; and the placement of traffic and/or regulatory signs, stanchions, cones and barriers. Traffic signs, stanchions, cones and barriers are government provided. Conduct rover foot patrols, both interior and exterior, as well as motorized patrol (in Government provided patrol vehicles); responding to fire, intrusion, and other alarms; answering service calls and documenting all reports of crimes, security violations, or incidents; providing emergency first aid and escorts; assisting with emergency evacuations; manning vehicle check points and conducting inspections. Perform enhanced access control procedures for CDC laboratories and special exclusion areas. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications Be at least 21 years old or older. Have a High School Diploma or G.E.D. Be a citizen of the United States. Meets all basic qualifications Have not had a previous private investigator or security guard license revoked or denied in any state. Have not been declared incompetent by a court because of a mental defect or illness. In the past or presently suffer from narcotics addiction or dependence or habitual drunkenness. Have not been convicted of a misdemeanor under the "Lautenberg Amendment" (18 U.S.C. 922(g)(9 Have not been convicted of a felony in any state or territory. Has not filed for bankruptcy or another form of documented financial distress in the past 48 months Have not been convicted of any of these crimes: Illegally using, carrying or possessing a pistol or other dangerous weapon; Making or possessing burglar's instruments; Buying or receiving stolen property; Entering a building unlawfully; Aiding an inmate's escape from prison; Distributing illicit drugs; or Any misdemeanor involving moral turpitude or for which dishonesty of character is a necessary element. Have never: Engaged in the private investigation or security guard business without a license; Transferred security guard or firearms license to an unlicensed person or subcontracted with an unlicensed person or firm to conduct investigations or security guard business; Employed anyone to conduct investigations or security guard business who was in violation of any of the prohibitions or requirements of law; Falsely represented that they are or any other person is a law enforcement official or a person licensed as an investigator or guard; Made any false report with respect to any matter relating to employment; Divulged any information obtained from or for a client without express permission; Knowingly accepted employment to obtain information intended for illegal purposes; or Authorized or encouraged another person to engage in any of the above activities. All potential employees must hold a Position of Trust. Pre-assignment evaluations of each security officer will assess the suitability of the officer to CDC's security program. Prospective employees must submit to a CDC administered Background Check . click apply for full job details
11/01/2025
Full time
Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Conduct inspection tours in accordance with schedules established by supervisors.The SOs conducting tours are required to register their locations on all rounds by "swiping" their government-issued cardkey/ID badge at designated cardkey readers or by "swiping" at Patrol Scan/guard tour stations. The length or interval of each guard tour and the number of locations will vary according to the shift being worked, the zone or zones being covered, and the facility location as identified in the Guard Post Orders. Guards shall make routine checks of offices, laboratories, corridors, parking lots, storage sites, and other such locations, as appropriate for each round and tour. Perform all designated guard functions including testing, monitoring and responding to building fire alarm and electronic security systems, closed circuit television, and participation in fire evacuation and other emergency evacuation plans. Perform all necessary services to ensure the safety and protection of the building personnel and property against injury, molestation, loss, or damage from preventable causes, including, but not limited to, fire, trespass, civil disturbance, theft, espionage, acts of terrorism and sabotage. Perform all necessary services to protect Government property, materials, equipment, supplies, records, and data against loss, damage, unauthorized access, or unauthorized removal. Report hazardous conditions and items in need of repair or attention, such as leaky faucets, pipes, toilet stoppage, burned-out lights, broken floor tiles, elevator malfunctions, inoperative doors or locks, freezer alarms, cardkey malfunctions, fence washouts, etc. Maintain daily reports and log entries for visitors (either written or on electronic media furnished by the Government) of activities that occur at the facilities during each 24-hour period. Facility assessment reports contain but are not limited to information concerning safety issues, general, unusual or adverse security situations, and workload/manpower/post statistics for each one-month period. A single report shall be provided with separate data for each facility having guard coverage. Prepare additional reports using Government provided or approved forms or electronic media as required and identified in the Guard Post Orders for all incidents such as thefts, auto accidents, parking citation issuance statistics (names dates, locations, violations) etc. Provide and maintain a high state of security in and around the buildings, and as necessary, provide a response capability and assist in emergency management situations, acts of terrorism, bomb threats, internal disorder, civilian employee demonstrations, or other criminal acts which adversely affect the security and/or safety of the Government, employee property, and the general public lawfully in the building or on the grounds. Notify the Security Control Room and when directed, the police and fire departments in the event of an emergency or an unusual occurrence adversely affecting the interest of the Government. Turn off unnecessary lights; close windows; open, close, and secure doors; and check safes vaults, cabinets and security doors, if possible. Annotate and make notifications of discrepancies found. Observe and enforce building regulations and "General Services Administration Rules and Regulations Governing Public Buildings and Grounds" as appropriate. Also, review and be familiar with the Code of Federal Regulations 41 CFR 101-20 titled Management and Buildings and Grounds. Check machinery/equipment malfunctioning when alarms, unusual noises, and odors occur (if applicable). Also, report any evidence of potential fire hazards to the Security Control Room or an authorized representative. Comply with established procedures, as outlined in Post Orders, pertaining to lost and found articles. Record the recovery of found property and attempt to identify and return property to their proper owner.After 24 hours, unclaimed found property shall be turned in to the Security Control Room. Supervisors and guards shall be familiar with all areas of the buildings and surrounding grounds to insure a quick response to routine and emergency calls. (Due to the potential of response situations on CDC property, government-provided HAZWOPER awareness training is required). Be familiar with operation of elevators for transport of building occupants as required in cases of emergency and with the operation of emergency evacuation chairs. Issue permanent and/or temporary identification (ID) cards/badges and perform all functions necessary to furnish the completed photo identification to authorized CDC-NIOSH employees, contractors, service personnel, and visitors. Order and maintain a reasonable inventory of I.D. supplies, schedule I.D. appointments, take and process photographs, and maintain records of all I.D. cards/badges issued and any changes of status on manual files and/or on computer files. The Government shall pay for all supplies ordered in accordance with this requirement. Final authority for authorizing, issuing, granting, denying, withholding, or voiding the use of any temporary or permanent I.D. card/badge shall be fully retained by the Government. All supplies and equipment relating to badging operations are government furnished. Accept in-coming and out-going express mail packages and/or deliver special delivery packages and/or Federal mail to pre-designated locations such as freezer rooms or storage areas as required and coordinated through the Security Control Room. In addition provide specific ancillary services needed by programs at leased properties such as those mentioned above that have been coordinated with the COR and the Program Manager. Receive, receipt for, and safely transport serum samples and specimens (DASH) to designated storage containers when delivered to CDC after normal working hours and as directed by site security plan or post orders Conduct visitor center operations that include issuing badges; maintaining visitor records; and operating x-ray machines and metal detectors. Assist with traffic operations on the properties to control traffic flow. This includes controlling traffic through the use of hand and arm signals and batons; and the placement of traffic and/or regulatory signs, stanchions, cones and barriers. Traffic signs, stanchions, cones and barriers are government provided. Conduct rover foot patrols, both interior and exterior, as well as motorized patrol (in Government provided patrol vehicles); responding to fire, intrusion, and other alarms; answering service calls and documenting all reports of crimes, security violations, or incidents; providing emergency first aid and escorts; assisting with emergency evacuations; manning vehicle check points and conducting inspections. Perform enhanced access control procedures for CDC laboratories and special exclusion areas. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications Be at least 21 years old or older. Have a High School Diploma or G.E.D. Be a citizen of the United States. Meets all basic qualifications Have not had a previous private investigator or security guard license revoked or denied in any state. Have not been declared incompetent by a court because of a mental defect or illness. In the past or presently suffer from narcotics addiction or dependence or habitual drunkenness. Have not been convicted of a misdemeanor under the "Lautenberg Amendment" (18 U.S.C. 922(g)(9 Have not been convicted of a felony in any state or territory. Has not filed for bankruptcy or another form of documented financial distress in the past 48 months Have not been convicted of any of these crimes: Illegally using, carrying or possessing a pistol or other dangerous weapon; Making or possessing burglar's instruments; Buying or receiving stolen property; Entering a building unlawfully; Aiding an inmate's escape from prison; Distributing illicit drugs; or Any misdemeanor involving moral turpitude or for which dishonesty of character is a necessary element. Have never: Engaged in the private investigation or security guard business without a license; Transferred security guard or firearms license to an unlicensed person or subcontracted with an unlicensed person or firm to conduct investigations or security guard business; Employed anyone to conduct investigations or security guard business who was in violation of any of the prohibitions or requirements of law; Falsely represented that they are or any other person is a law enforcement official or a person licensed as an investigator or guard; Made any false report with respect to any matter relating to employment; Divulged any information obtained from or for a client without express permission; Knowingly accepted employment to obtain information intended for illegal purposes; or Authorized or encouraged another person to engage in any of the above activities. All potential employees must hold a Position of Trust. Pre-assignment evaluations of each security officer will assess the suitability of the officer to CDC's security program. Prospective employees must submit to a CDC administered Background Check . click apply for full job details
Client Service I Representative- Mailroom US-DC-Washington Job ID: 33584 Type: Full-Time # of Openings: 1 Category: Customer Service/Support DC - Washington-IADB-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role : $17.20 - $23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI1db71d7eb6-
11/01/2025
Full time
Client Service I Representative- Mailroom US-DC-Washington Job ID: 33584 Type: Full-Time # of Openings: 1 Category: Customer Service/Support DC - Washington-IADB-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role : $17.20 - $23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI1db71d7eb6-
Sr Complaint Center Associate - Call Center Location - 3rd floor of 9 MetroTech Center, Brooklyn, New York 11201 Duration: Long-term Contract Interview Process: In-person Note: Ability to work a weekend day (Sat) (8-4) or flex schedule (11-7 or 12-8 shift). This will happen once they are trained and can work independently. Required experience Call center experience Multi-tasking skills Ability to work in high high-paced environment. Customer service skills are a must Service Now knowledge - Nice to have Quick learner Microsoft knowledge Typing skills Tech Savvy
11/01/2025
Full time
Sr Complaint Center Associate - Call Center Location - 3rd floor of 9 MetroTech Center, Brooklyn, New York 11201 Duration: Long-term Contract Interview Process: In-person Note: Ability to work a weekend day (Sat) (8-4) or flex schedule (11-7 or 12-8 shift). This will happen once they are trained and can work independently. Required experience Call center experience Multi-tasking skills Ability to work in high high-paced environment. Customer service skills are a must Service Now knowledge - Nice to have Quick learner Microsoft knowledge Typing skills Tech Savvy
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events ESSENTIAL JOB DUTIES/RESPONSIBILITIES: COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. Performs other related duties as assigned. Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer . click apply for full job details
11/01/2025
Full time
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events ESSENTIAL JOB DUTIES/RESPONSIBILITIES: COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. Performs other related duties as assigned. Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Part-Time Cashier (Rockford, MI) Location: Store 18323 - Rockford, MI Requisition ID: REQ-19918 Job Type: Part time Description: This position is located at: 643 Northland Drive Northeast, Rockford, Michigan 49341 POSITION SUMMARY Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios. SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan o gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed. ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends. RELATIONSHIPS Professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary. TECHNOLOGY Use of computer keyboard, mouse, and Epicor system. QUALIFICATIONS To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training necessary. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to speak effectively with customers or associates of organization. Ability to understand and respond to verbal instructions or questions. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. PM22 Compensation Details: $12.48 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI56f2ec7d3f94-0476
11/01/2025
Full time
Part-Time Cashier (Rockford, MI) Location: Store 18323 - Rockford, MI Requisition ID: REQ-19918 Job Type: Part time Description: This position is located at: 643 Northland Drive Northeast, Rockford, Michigan 49341 POSITION SUMMARY Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios. SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan o gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed. ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends. RELATIONSHIPS Professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary. TECHNOLOGY Use of computer keyboard, mouse, and Epicor system. QUALIFICATIONS To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training necessary. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to speak effectively with customers or associates of organization. Ability to understand and respond to verbal instructions or questions. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. PM22 Compensation Details: $12.48 per hour For a full list of benefits and open positions, please visit us at: Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. PI56f2ec7d3f94-0476
Description Location: This position can be remote or hybrid based at our Dublin, OH campus. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Compensation Manager will be a data-driven and outcomes-focused professional in compensation to design, implement, and manage all areas of compensation including sales and incentive compensation programs to align with company objectives and drive high performance. This role will analyze compensation policies and practices in the areas of job evaluation, base salary, pay structures, external market trends, and regulatory compliance and lead and manage end-to-end annual merit cycle process. The role will lead large, complex, or multiple projects that help drive business strategies. This role partners closely with Sales, Finance, HR, and senior leadership to ensure our reward strategies are competitive, equitable, and aligned to business results. Key Outcomes & Responsibilities : Market Analysis & Benchmarking Outcome: Ensure all compensation programs are externally competitive and internally equitable. Conduct robust market analysis using tools like ERI, Mercer, or other benchmarking platforms. Perform job pricing, pay structure development, and competitive analyses for all areas of the business. Make actionable recommendations on pay levels and structure adjustments. Provides support to broader HR community and leadership by fielding and addressing general compensation questions and data inquiries. Leads the completion and submission of annual salary surveys and makes recommendations on which surveys to participate in based on business insights and best practices. Compensation Analytics & Reporting Outcome: Deliver insights that influence executive decision-making and optimize reward effectiveness. Provide data-driven insights on incentive effectiveness, pay equity, and ROI of compensation programs. Develop dashboards, models, and ad hoc analyses to support executive and board-level presentations. Conduct compensation cost modeling to inform budget and headcount planning. Sales Compensation Strategy Execution Outcome: Drive a measurable increase in sales performance and retention through well-structured sales compensation plans. Design, implement, and manage national and regional sales compensation programs (e.g., base + commission, accelerators, SPIFs). Collaborate with Sales Ops and Finance to ensure alignment with GTM strategy and budget targets. Maintain compensation governance and ensure timely, accurate commission calculations. Management by Objectives (MBOs) & Pay-for-Performance Programs Outcome: Establish clear links between individual goals and business success. Partner with department leaders to define MBO criteria that align with corporate priorities. Build processes for performance goal setting, tracking, and payout modeling. Ensure MBO programs are scalable, objective, and auditable. Incentive Plan Optimization Outcome: Increase employee retention and motivation through effective incentive plans Support the design and administration of equity and incentives. What you'll bring Experience with HR metrics, surveys, systems, interpreting data trends and data analysis. Strong Cross Functional Partnership, influencing and communication skills. Strategic thinker who can effectively plan and problem-solve. Bachelor's degree in HR, Finance, Business, or related field (CCP preferred) 8+ years' experience in compensation, with a focus on sales and incentive-based programs Strong knowledge of commission plan design, sales roles, and quota systems Advanced MS Excel skills Highly proficient in Excel, compensation systems and market data tools Analytical mindset with strong communication and stakeholder management skills Understanding of equity compensation, accounting principles, and compliance requirements Protect and take care of our company and member's data every day by committing to work within our company ethics and policies. What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .
11/01/2025
Full time
Description Location: This position can be remote or hybrid based at our Dublin, OH campus. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Compensation Manager will be a data-driven and outcomes-focused professional in compensation to design, implement, and manage all areas of compensation including sales and incentive compensation programs to align with company objectives and drive high performance. This role will analyze compensation policies and practices in the areas of job evaluation, base salary, pay structures, external market trends, and regulatory compliance and lead and manage end-to-end annual merit cycle process. The role will lead large, complex, or multiple projects that help drive business strategies. This role partners closely with Sales, Finance, HR, and senior leadership to ensure our reward strategies are competitive, equitable, and aligned to business results. Key Outcomes & Responsibilities : Market Analysis & Benchmarking Outcome: Ensure all compensation programs are externally competitive and internally equitable. Conduct robust market analysis using tools like ERI, Mercer, or other benchmarking platforms. Perform job pricing, pay structure development, and competitive analyses for all areas of the business. Make actionable recommendations on pay levels and structure adjustments. Provides support to broader HR community and leadership by fielding and addressing general compensation questions and data inquiries. Leads the completion and submission of annual salary surveys and makes recommendations on which surveys to participate in based on business insights and best practices. Compensation Analytics & Reporting Outcome: Deliver insights that influence executive decision-making and optimize reward effectiveness. Provide data-driven insights on incentive effectiveness, pay equity, and ROI of compensation programs. Develop dashboards, models, and ad hoc analyses to support executive and board-level presentations. Conduct compensation cost modeling to inform budget and headcount planning. Sales Compensation Strategy Execution Outcome: Drive a measurable increase in sales performance and retention through well-structured sales compensation plans. Design, implement, and manage national and regional sales compensation programs (e.g., base + commission, accelerators, SPIFs). Collaborate with Sales Ops and Finance to ensure alignment with GTM strategy and budget targets. Maintain compensation governance and ensure timely, accurate commission calculations. Management by Objectives (MBOs) & Pay-for-Performance Programs Outcome: Establish clear links between individual goals and business success. Partner with department leaders to define MBO criteria that align with corporate priorities. Build processes for performance goal setting, tracking, and payout modeling. Ensure MBO programs are scalable, objective, and auditable. Incentive Plan Optimization Outcome: Increase employee retention and motivation through effective incentive plans Support the design and administration of equity and incentives. What you'll bring Experience with HR metrics, surveys, systems, interpreting data trends and data analysis. Strong Cross Functional Partnership, influencing and communication skills. Strategic thinker who can effectively plan and problem-solve. Bachelor's degree in HR, Finance, Business, or related field (CCP preferred) 8+ years' experience in compensation, with a focus on sales and incentive-based programs Strong knowledge of commission plan design, sales roles, and quota systems Advanced MS Excel skills Highly proficient in Excel, compensation systems and market data tools Analytical mindset with strong communication and stakeholder management skills Understanding of equity compensation, accounting principles, and compliance requirements Protect and take care of our company and member's data every day by committing to work within our company ethics and policies. What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .
Client Service I Representative- Mail US-DC-Washington Job ID: 33585 Type: Full-Time # of Openings: 1 Category: Customer Service/Support DC - Washington-IADB-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We are providing the anticipated rate for this role : $17.20 - $23.37 hourly. - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI19717aa6af8c-8006
11/01/2025
Full time
Client Service I Representative- Mail US-DC-Washington Job ID: 33585 Type: Full-Time # of Openings: 1 Category: Customer Service/Support DC - Washington-IADB-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We are providing the anticipated rate for this role : $17.20 - $23.37 hourly. - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI19717aa6af8c-8006
AUTO & DIESEL FLEET MECHANIC Transdev in Hamden, CT is seeking a C-Level Diesel Mechanic to bolster our team. This role demands expertise in diagnosing, repairing, and maintaining diesel engines across various vehicles and equipment. As a Diesel Mechanic, you'll play a crucial role in ensuring safety, efficiency, and longevity for our vehicles. CBA Position: Position Subject to Collective Bargaining Agreement: $29.50-$33.00/HR (Union Collective Bargaining Agreement Payscale) Benefits include: Medical, Dental & Vision 401 (K) Company paid ASE testing, training materials An additional $.25/hr. for each ASE certification you acquires Annual allowance for tools, boots and prescription safety glasses Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Perform repairs and replacements on diesel engines, ensuring optimal functionality. Assist A-Level and B-Level Mechanics in advanced diagnostic and repair tasks, contributing to efficient workflow. Execute routine maintenance tasks to prevent breakdowns and optimize diesel engine performance. Lead diagnostic tests to accurately identify complex issues and determine comprehensive repair strategies for diesel engines. Perform advanced troubleshooting and repair tasks on diesel engines, including overhauling and rebuilding components to required specifications. Assist with road calls and emergency services as necessary Other duties as required. Qualifications: 1-2 years of experience as a Diesel Mechanic. Valid CT license is required ASE certifications required; ASE certification program provided Mechanic's Tool Set Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: Must be able to work shifts or flexible work schedules as needed. Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Maintenance / Mechanics / Parts / Utility / Materials Job Type: Full Time Req ID: 3002 Pay Group: X58 Cost Center: 55329 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
11/01/2025
Full time
AUTO & DIESEL FLEET MECHANIC Transdev in Hamden, CT is seeking a C-Level Diesel Mechanic to bolster our team. This role demands expertise in diagnosing, repairing, and maintaining diesel engines across various vehicles and equipment. As a Diesel Mechanic, you'll play a crucial role in ensuring safety, efficiency, and longevity for our vehicles. CBA Position: Position Subject to Collective Bargaining Agreement: $29.50-$33.00/HR (Union Collective Bargaining Agreement Payscale) Benefits include: Medical, Dental & Vision 401 (K) Company paid ASE testing, training materials An additional $.25/hr. for each ASE certification you acquires Annual allowance for tools, boots and prescription safety glasses Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Perform repairs and replacements on diesel engines, ensuring optimal functionality. Assist A-Level and B-Level Mechanics in advanced diagnostic and repair tasks, contributing to efficient workflow. Execute routine maintenance tasks to prevent breakdowns and optimize diesel engine performance. Lead diagnostic tests to accurately identify complex issues and determine comprehensive repair strategies for diesel engines. Perform advanced troubleshooting and repair tasks on diesel engines, including overhauling and rebuilding components to required specifications. Assist with road calls and emergency services as necessary Other duties as required. Qualifications: 1-2 years of experience as a Diesel Mechanic. Valid CT license is required ASE certifications required; ASE certification program provided Mechanic's Tool Set Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: Must be able to work shifts or flexible work schedules as needed. Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Maintenance / Mechanics / Parts / Utility / Materials Job Type: Full Time Req ID: 3002 Pay Group: X58 Cost Center: 55329 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Customer Service RepresentativeSunbelt's Customer Service Representative is equipped for success so we can make it happen for our customers.The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company's front line contact with the customer and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.Education or experience that prepares you for success:Customer service experience in either a call center environment or a dedicated customer service departmentWynne or AS400 (preferred)Equipment rental or construction industry experience (preferred)Knowledge/Skills/Abilities you may rely on:PC systems and typing skills (CRM, email, chat)Supporting others to "get things done"Wynne or AS400Equipment rental knowledgeConstruction industry knowledgeSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.We value an inclusive and diverse workplace:Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services RepresentativeBase Pay Range: $17.75 - 23.26Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
11/01/2025
Full time
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Customer Service RepresentativeSunbelt's Customer Service Representative is equipped for success so we can make it happen for our customers.The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company's front line contact with the customer and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.Education or experience that prepares you for success:Customer service experience in either a call center environment or a dedicated customer service departmentWynne or AS400 (preferred)Equipment rental or construction industry experience (preferred)Knowledge/Skills/Abilities you may rely on:PC systems and typing skills (CRM, email, chat)Supporting others to "get things done"Wynne or AS400Equipment rental knowledgeConstruction industry knowledgeSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.We value an inclusive and diverse workplace:Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services RepresentativeBase Pay Range: $17.75 - 23.26Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
Date Posted: 2025-10-10 Country: United States of America Location: TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. What You Will Do : Provide IT systems administration in a heterogeneous RedHat Enterprise/Microsoft Windows and environment. Lead and coordinate the Red Hat Installation and configuration. Design, develop and deploy RedHat Podman containers. Participate in all phases of Engineering software installation and support, with emphasis on testing, documentation, and acceptance phases. Experience in Windows Server internals or Linux fundamentals to include DNS, DHCP, AD, and server replication methods. Work as a team member in a fast-paced technological environment. Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS). Experience provisioning, installation/configuration, operation, and maintenance of systems hardware and software related to a Linux/Windows infrastructure for classified programs. Duties include, but are not limited to, server management (software and hardware); storage management (logical and physical); cross platform authentication and access management; data backup and restoration; software and license configuration; and workstation support Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date. Systems are operational 24x7 and occasionally require work effort beyond standard work hours Full time 100% Onsite position Qualifications You Must Have: Typically requires a University degree or equivalent experience and a minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience. Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Experience with some of, but not limited to, the following technologies: RedHat Enterprise Linux, Active Directory, WSUS, VMware, BackupExec, NetBackup, prior systems administration experience, Windows or Linux administration, Backup and Recovery enterprise suites. Qualifications We Prefer: Active DoD TS clearance, or the ability to obtain one. Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) and an Operating System Certification. Experience with NISPOM, JAFAN, JSIG, DFARS and/or DoD/RMF Experience with data storage, NAS, and SAN technologies and solutions Experience supporting engineers in software, simulations, and hardware development Experience with Microsoft WSUS, SCCM, and/or Exchange High Performance Computing (HPC) experience in a Linux environment Experience with Server architectures and troubleshooting methods and ability to assist in developing solutions and documentation to a variety of technical problems Experience using VMWare vCenter, vSphere, Linux Desktops, Windows desktops (Windows 10/11), Splunk and ESX and/or other virtual computing methods Scripting/automation PowerShell, Bash What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
11/01/2025
Full time
Date Posted: 2025-10-10 Country: United States of America Location: TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. What You Will Do : Provide IT systems administration in a heterogeneous RedHat Enterprise/Microsoft Windows and environment. Lead and coordinate the Red Hat Installation and configuration. Design, develop and deploy RedHat Podman containers. Participate in all phases of Engineering software installation and support, with emphasis on testing, documentation, and acceptance phases. Experience in Windows Server internals or Linux fundamentals to include DNS, DHCP, AD, and server replication methods. Work as a team member in a fast-paced technological environment. Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS). Experience provisioning, installation/configuration, operation, and maintenance of systems hardware and software related to a Linux/Windows infrastructure for classified programs. Duties include, but are not limited to, server management (software and hardware); storage management (logical and physical); cross platform authentication and access management; data backup and restoration; software and license configuration; and workstation support Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date. Systems are operational 24x7 and occasionally require work effort beyond standard work hours Full time 100% Onsite position Qualifications You Must Have: Typically requires a University degree or equivalent experience and a minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience. Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Experience with some of, but not limited to, the following technologies: RedHat Enterprise Linux, Active Directory, WSUS, VMware, BackupExec, NetBackup, prior systems administration experience, Windows or Linux administration, Backup and Recovery enterprise suites. Qualifications We Prefer: Active DoD TS clearance, or the ability to obtain one. Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) and an Operating System Certification. Experience with NISPOM, JAFAN, JSIG, DFARS and/or DoD/RMF Experience with data storage, NAS, and SAN technologies and solutions Experience supporting engineers in software, simulations, and hardware development Experience with Microsoft WSUS, SCCM, and/or Exchange High Performance Computing (HPC) experience in a Linux environment Experience with Server architectures and troubleshooting methods and ability to assist in developing solutions and documentation to a variety of technical problems Experience using VMWare vCenter, vSphere, Linux Desktops, Windows desktops (Windows 10/11), Splunk and ESX and/or other virtual computing methods Scripting/automation PowerShell, Bash What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
