Northrop Grumman
Roy, Utah
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman. Key Responsibilities: Roles and responsibilities will include but not be limited to the following: Perform as primary Systems or Network Administrator for a classified government contract. Communicate effectively at all levels of the organization, with internal and external customers, in written and verbal format. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Support multiple networks while ensuring necessary administration tasks are completed and directing others as necessary. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services, manage file systems and disk space, and manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Make recommendations to purchase hardware, software, and system components. Interact, meet, discuss, and troubleshoot issues with vendors, and evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Basic Qualifications for a Level 2: Associate's degree and 4 years of relevant experience, or a Bachelor's degree and 2 years of relevant experience; a High School diploma or equivalent and 6 years of relevant experience may be considered in lieu of a completed degree. Basic Qualifications for a Level 3: Associate's degree and 7 years of relevant experience, or a Bachelor's degree and 5 years of relevant experience, or a Master's degree and 3 years of relevant experience; a High School diploma or equivalent and 9 years of relevant experience may be considered in lieu of a completed degree. Basic Qualifications for Levels 2 and 3: Candidates must have a current DoD Secret level security clearance (adjudicated within the last 5 years); additionally, the selected candidate must be Top Secret eligible, and the required security clearance must be maintained as a condition of continued employment. Candidates must have the ability to obtain and maintain access to Special Programs as a condition of continued employment. Must have Security+ CE or equivalent certification; the required certification must be maintained as a condition of continued employment. Must have experience supporting large user populations in a secure environment Must have experience with either Windows (desktop and server), Linux (Red Hat or HPC), VMWare, Storage Systems (SAN, NAS, DAS) or CISCO networks. Salary Range: $81,300.00 - $150,000.00Salary Range 2: $100,300.00 - $187,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman. Key Responsibilities: Roles and responsibilities will include but not be limited to the following: Perform as primary Systems or Network Administrator for a classified government contract. Communicate effectively at all levels of the organization, with internal and external customers, in written and verbal format. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Support multiple networks while ensuring necessary administration tasks are completed and directing others as necessary. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services, manage file systems and disk space, and manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Make recommendations to purchase hardware, software, and system components. Interact, meet, discuss, and troubleshoot issues with vendors, and evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Basic Qualifications for a Level 2: Associate's degree and 4 years of relevant experience, or a Bachelor's degree and 2 years of relevant experience; a High School diploma or equivalent and 6 years of relevant experience may be considered in lieu of a completed degree. Basic Qualifications for a Level 3: Associate's degree and 7 years of relevant experience, or a Bachelor's degree and 5 years of relevant experience, or a Master's degree and 3 years of relevant experience; a High School diploma or equivalent and 9 years of relevant experience may be considered in lieu of a completed degree. Basic Qualifications for Levels 2 and 3: Candidates must have a current DoD Secret level security clearance (adjudicated within the last 5 years); additionally, the selected candidate must be Top Secret eligible, and the required security clearance must be maintained as a condition of continued employment. Candidates must have the ability to obtain and maintain access to Special Programs as a condition of continued employment. Must have Security+ CE or equivalent certification; the required certification must be maintained as a condition of continued employment. Must have experience supporting large user populations in a secure environment Must have experience with either Windows (desktop and server), Linux (Red Hat or HPC), VMWare, Storage Systems (SAN, NAS, DAS) or CISCO networks. Salary Range: $81,300.00 - $150,000.00Salary Range 2: $100,300.00 - $187,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Genesis10
Columbus, Ohio
Genesis10 is seeking a Customer Service Representative for a contract-to-hire position with a leading client in Columbus, OH. This is an on-site position. There are 7 openings. Compensation: $16.00 per hour W2. Job Description: The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. Responsibilities: Interacts with customers via telephone, email, or online chat to provide support and information on products or services. Collects and enters orders for new or additional products or services. Assisting callers with any questions regarding their mobile devices. Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician. Fields customer questions and complaints When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations. Acts as an intermediary to prevent "up-selling " by service providers. Ensures that appropriate actions are taken to resolve customer's problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs data entry, administrative support, and clerical duties. Performs other related duties as assigned. Requirements: High school diploma or equivalent. Six (6) months or more experience with Customer Service. Must have basic computer/smartphone skills. Experience working with wireless devices. Must have good written and verbal communication skills. Must be able to pass a security clearance, if necessary (may require additional discussion.) About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is seeking a Customer Service Representative for a contract-to-hire position with a leading client in Columbus, OH. This is an on-site position. There are 7 openings. Compensation: $16.00 per hour W2. Job Description: The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. Responsibilities: Interacts with customers via telephone, email, or online chat to provide support and information on products or services. Collects and enters orders for new or additional products or services. Assisting callers with any questions regarding their mobile devices. Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician. Fields customer questions and complaints When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations. Acts as an intermediary to prevent "up-selling " by service providers. Ensures that appropriate actions are taken to resolve customer's problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs data entry, administrative support, and clerical duties. Performs other related duties as assigned. Requirements: High school diploma or equivalent. Six (6) months or more experience with Customer Service. Must have basic computer/smartphone skills. Experience working with wireless devices. Must have good written and verbal communication skills. Must be able to pass a security clearance, if necessary (may require additional discussion.) About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
