4 jobs found

Description: Primary Responsibilities: Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members. Contact members as assigned by telephone, letter, email, text or in person to determine the reason for their being delinquent and assist them in developing a plan to bring their account to a current status. Initiate the appropriate action and paperwork based on the situation, including keeping accurate records of calls and resolutions, while maintaining excellent member service through account contact and member resolution. Provide backup support to the Credit Department and Teller Line. Uphold a strong sales culture within the credit union. Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services, especially the overdraft Privilege Program; Multi-tasking, comfortable with ourbound and inbound calls, and familiar with excel. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitor and close checking accounts per FCCU's policy and procedures. Work daily reports and contact members using various methods. Responsible for the collection of negative balance accounts. Review status of delinquent accounts and initiate collection action in accordance to FCCU policies and procedures. Accurately document correspondence, activity and arrangements on all delinquent accounts in the collection package. Review negative accounts for possible rewrites and consolidations of debts within credit union policies. Skip-trace members who attempt to avoid their obligation. Determine and recommend accounts for legal action and initiate proper follow up. Charge-off negative accounts on our system. Send negative accounts to a third party for collection if FCCU's collection efforts are exhausted. Review charge-off files periodically for possible collection recovery, if not sent to a third party. Make suggestions for improving existing products and developing new products. Have an adequate understanding of the credit union's products to allow for effective cross selling of those products. Cross sell other credit union products and services. Live the First Community Mission, Vision and Values within the organization and our communities. Assist with branch services and operations to serve our members. This includes serving as a backup for the teller line and credit department. Maintain a good working relationship with members, coworkers and the Board of Directors. Assist in promoting a positive credit union image during working and non-working hours. Attend credit union functions as requested. Perform other related duties as assigned. Requirements: Required Knowledge, Skills, and Abilities: Passionate and enthusiastic. Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting. World-class service skills. Advanced knowledge of credit union products; services; collection policies and procedures. Knowledge of federal and state regulations relating to credit union operations management. Knowledge of Microsoft Office applications. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.) Availability to work weekends and extended hours, as needed. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls. Works well with others and is able to work independently. Ability to interpret member needs by listening and collect with tact, empathy and professionalism. Excellent typing, organizational and multi tasking skills. Accuracy Education and Experience: This position requires a high school education and two (2) years experience in the teller and/or member service area of a financial institution. This position may also require you to become a notary. Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act. Compensation details: 18-21 Hourly Wage PIae38eaa9557e-9223

BAYADA Home Health Care is currently seeking a Part Time Admissions Coordinator to join our Hospice Triage Services team for Weekend Coverage. POSITION SUMMARY: The Admission Coordinator (AC) is responsible for receiving and coordinating hospice referrals from physicians, hospitals, facilities, and other community resources. The AC coordinates all hospice referrals and is the lead coordinator of all client referral/admissions activity. This role collaborates with different departments to obtain necessary billing and clinical preadmission information and build effective working relationships within the work group to benefit our clients and referral sources. The position works with and supports the families and clients directly at the beginning of their hospice experience, which may include explaining benefits, coordinating care, and sharing knowledge about the services provided. The AC will positively impact the experiences of our clients and families, as well as increase our response time to referral sources, all while creating a team environment between sales and operations. MINIMUM QUALIFICATIONS: Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. Four (4) year college degree. Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred. Licensed Practical Nurse (LPN) certification is preferred but not required. Has a positive attitude and willingness to learn throughout employment. Self-starter with excellent verbal and written communication skills. Ability to work in a demanding, high-stress environment. Sit, stand, bend, lift, and move intermittently and be able to lift at least 25 lbs. Move equipment and supplies necessary for job functions. Abide by all occupational safety and bloodborne pathogen protocols to minimize illness and/or injury and exposure to infectious and communicable diseases, chemicals, and repetitive motions. Demonstrates confidence to openly discuss the benefits of hospice and obstacles one may have when choosing hospice. Possesses a high sense of integrity, negotiation, advanced customer service skills, and effective organizational and interpersonal skills. Ability to work collaboratively with clinical, sales, and non-clinical staff members. Ability to work with outside physician offices, hospitals, and facility Administrators to coordinate client start of care. Learn and utilize HCHB, including hospice workflow tasks. Ability to think critically and manage multiple tasks and priorities at any given time. Willingness to learn hospice regulatory standards related to job-specific duties, including but not limited to hospice Medicare Conditions of Participation, etc. Extensive knowledge of hospice benefits, services and philosophy, phone etiquette, thoughtfulness, and initiative to obtain and relay information correctly and efficiently. Demonstrate effective communication skills working with the hospice program's clinical/ops team, sales team, referral sources, physicians, nurses, clinical management, and other healthcare personnel. High attention to detail and a willingness to assist the daily operations in all applicable methods and practices. Cope with work involving ill, disabled, and dying clients. Proficient in Microsoft Office Suite (including Excel and Teams). Ability to read, write and effectively communicate in English. PRIMARY RESPONSIBILITIES: Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way. Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures. Ensure all activities performed align with the hospice leadership team. Serve as the lead coordinator for client pre-admission activities and is responsible for all aspects associated with the referral management processing of hospice referrals from physicians, hospitals, facilities, and other community sources. Coordinate BAYADA hospice services with referral sources, insurance companies, clients, and families. Process client referrals, coordinate client admissions, collaborate closely with hospice branch operations and sales team, and enter client admission data after all hospice requirements have been met and documented. Collaborate with different BAYADA functional offices to obtain necessary billing information, clinical information, referral source/account preferences, and build effective working relationships within the work group for the benefit of our clients. Perform an initial screening/verification of benefits according to Medicare, Medicaid, and third-party payor guidelines, coordinate equipment with contracted vendors, and gather supporting information and/or documents pertinent to client admission to the program. Ensure that operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Accept all new referral calls and monitor all referral fax lines and portals. Contact the client and family, liaison and/or Program Manager, referral source, and branch staff within one (1) hour of the referral. Enter all information gathered accurately into HCHB. Contact the insurance company for eligibility and authorization. Obtain sufficient client and insurance information to confirm the hospice service line. Perform an initial screening to determine suitability for admission to Hospice care according to Medicare, Medicaid, and third-party payer guidelines. Maintain discretion, as the position could be exposed to highly confidential information. Explain benefits to families and clients directly at the beginning of their hospice experience, working with and supporting them. Coordinate care and share knowledge about the services provided and hospice philosophy with the clients and their families. Positively impact the experiences of our clients and families, increase our response time to referral sources, and create a team environment between sales and operations. Confirm the benefit period and explain hospice services, benefits, and philosophy to clients, family members, and significant others. Ensure maximum reimbursement through initial payer source, benefits, eligibility verification, and authorization processes. Provide accurate insurance and admission information to admission staff to ensure appropriate disclosure of rights and responsibilities, financial liabilities, and benefit plan details to clients and their families. Completes required payer source verification forms. Schedule an appointment with the client and family for a hospice informational meeting. Secures a hospice order for evaluation/admission. Confirm and obtain Do Not Resuscitate. Coordinate hospice durable medical equipment/ comfort kits in place upon client arrival and with hospital staff upon discharge to ensure a smooth transition for the client when arriving home. Confirm and audit client charts in HCHB, ensuring all necessary documents are signed, dated, and uploaded to HCHB. Participate as a member of the marketing team by following up on pending referrals, developing and maintaining positive relationships with referral sources, and assisting in developing strategies and plans for site and company growth. Provide the Billing Coordinator, or designee, with insurance and billing documentation, client location, and client level of care as needed for final confirmation prior to admission. Maintain communication with pending clients, families, and referral sources and routinely follow the progress of any non-admissions. Participate in the service office morning stand-up calls. Ensure operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations. Attend in-services and continuing education programs when appropriate and assigned. Remain current on innovations, developments, new procedures, and techniques as they may pertain to referral information. Promote BAYADA's philosophy, mission statement, and administrative policies to ensure quality of care. Maintain client and staff privacy and confidentiality pursuant to the HIPAA Privacy Final Rule. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. Perform related duties, or as required or requested by supervisor. Why you'll love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Check out our blog: Paid Weekly Base Pay: $20-23/ hour depending on qualifications As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex . click apply for full job details