Company: US0177 NorthEast Payroll, Division of Sysco Resources Services, LLC Zip Code: 54937 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 2 Years Employment Type: Full Time Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors SUMMARY This position works closely with all areas of the organization (Warehouse, Merchandising, Pricing, Accounting and other departments at Corporate) to ensure customer expectations are achieved. The associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels. ESSENTIAL DUTIES AND RESPONSIBILITIES Process incoming orders to meet departmental and warehouse requirements. Work with buyers and warehouse personnel to ensure customer order needs are fulfilled. Resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information. Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts. Submit freight claims to freight carriers in timely manner. Enter Vendor Return Orders as needed in SUS. Issue customer-call tags via postal mail or email; contact freight carriers to arrange LTL pickups for returns; and enter pickups in SUS for returns to the warehouse. Provide proactive follow-up communications to customers and management team as necessary. Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook). Comply with all applicable State/Federal laws, regulations, and policies (i.e. OSHA, HACCP, AIB). Report any unresolved issues to supervisor. Observe all safety rules in an effort to reduce accidents and injuries and report any unsafe conditions to supervisor. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Must pass a physical assessment. Must have strong attention to details and possess excellent follow up skills. Must have strong sense of urgency and ability to multi-task. Must possess the inherent ability to provide customer service with enthusiastic, positive attitude. Must be able to accurately listen and respond to customers. Must have proficient use of Excel and Word. Must be able to 10-Key by touch. EDUCATION AND EXPERIENCE High school diploma or General Education Degree (GED) is required. Minimum of two years of related customer service/call center environment required. Knowledge of Sysco product (or knowledge of foodservice supplies and equipment) and SUS system preferred. LANGUAGE SKILLS Must have effective written and oral communication skills with good vocabulary, proper grammar and the ability to independently compose written communications. Must have the ability to accurately listen to customer inquiries and use experience and judgment to meet customer needs. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Must be able to compute discounts, rate, ratio, and percent. REASONING ABILITY Must be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions. Problems will vary in complexity and there will not always be a clearly defined solution. Some solutions may require modifying past applications or creating a solution unique to the current situation, but within the regulations that would apply. CERTIFICATES, LICENSES, REGISTRATIONS None required PHYSICAL REQUIREMENTS OF THE POSITION The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An individual should contact his or her supervisor or the Human Resources Department if he or she believes that an accommodation is needed. While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel objects or controls, and talk and hear. The associate frequently is required to sit for prolonged periods of time, and is frequently required to use the telephone. The associate is regularly required to stand, walk and reach with hands and arms. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Job is performed in an office environment. The noise level in the work environment usually is moderate. WORK HOURS This is a full-time position. The incumbent must have the ability to work a varying schedule on weekdays, but may be required to work weekends, and some holidays. Work hours may vary or change based on customer order requirements. TRAVEL The position does not require travel. The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
04/29/2024
Full time
Company: US0177 NorthEast Payroll, Division of Sysco Resources Services, LLC Zip Code: 54937 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 2 Years Employment Type: Full Time Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors SUMMARY This position works closely with all areas of the organization (Warehouse, Merchandising, Pricing, Accounting and other departments at Corporate) to ensure customer expectations are achieved. The associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels. ESSENTIAL DUTIES AND RESPONSIBILITIES Process incoming orders to meet departmental and warehouse requirements. Work with buyers and warehouse personnel to ensure customer order needs are fulfilled. Resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information. Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts. Submit freight claims to freight carriers in timely manner. Enter Vendor Return Orders as needed in SUS. Issue customer-call tags via postal mail or email; contact freight carriers to arrange LTL pickups for returns; and enter pickups in SUS for returns to the warehouse. Provide proactive follow-up communications to customers and management team as necessary. Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook). Comply with all applicable State/Federal laws, regulations, and policies (i.e. OSHA, HACCP, AIB). Report any unresolved issues to supervisor. Observe all safety rules in an effort to reduce accidents and injuries and report any unsafe conditions to supervisor. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Must pass a physical assessment. Must have strong attention to details and possess excellent follow up skills. Must have strong sense of urgency and ability to multi-task. Must possess the inherent ability to provide customer service with enthusiastic, positive attitude. Must be able to accurately listen and respond to customers. Must have proficient use of Excel and Word. Must be able to 10-Key by touch. EDUCATION AND EXPERIENCE High school diploma or General Education Degree (GED) is required. Minimum of two years of related customer service/call center environment required. Knowledge of Sysco product (or knowledge of foodservice supplies and equipment) and SUS system preferred. LANGUAGE SKILLS Must have effective written and oral communication skills with good vocabulary, proper grammar and the ability to independently compose written communications. Must have the ability to accurately listen to customer inquiries and use experience and judgment to meet customer needs. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Must be able to compute discounts, rate, ratio, and percent. REASONING ABILITY Must be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions. Problems will vary in complexity and there will not always be a clearly defined solution. Some solutions may require modifying past applications or creating a solution unique to the current situation, but within the regulations that would apply. CERTIFICATES, LICENSES, REGISTRATIONS None required PHYSICAL REQUIREMENTS OF THE POSITION The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An individual should contact his or her supervisor or the Human Resources Department if he or she believes that an accommodation is needed. While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel objects or controls, and talk and hear. The associate frequently is required to sit for prolonged periods of time, and is frequently required to use the telephone. The associate is regularly required to stand, walk and reach with hands and arms. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Job is performed in an office environment. The noise level in the work environment usually is moderate. WORK HOURS This is a full-time position. The incumbent must have the ability to work a varying schedule on weekdays, but may be required to work weekends, and some holidays. Work hours may vary or change based on customer order requirements. TRAVEL The position does not require travel. The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Heard and Smith, LLP Case Status and Appeals Representative Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life! Fast-paced, and professional environment Fulfilling, challenging, and rewarding Great team environment Paid Holidays, Accrued Paid Time Off Great Medical Benefits Package Wellness Program Competitive Salary $14.50-$16.50 per hour with potential for incremental increases 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As a Case Status and Appeals Specialist, you will build lasting relationships with clients which also includes with the Social Security Administration to gather information for claims. You will also provide support for our clients working throughout claims via the computer/telephone in a call center setting. As a Client Service Specialist, you will: Perform approximately 50 to 75 inbound and outbound calls a day in a call center environment File appeals and maintain deadline driven case workloads Consistently build the Client/Social Security relationship and confidence in our firm with every interaction while proactively contacting clients and Social Security to ensure the relationship is maintained Maintain assigned goals and metrics Retain and recall SSA (Social Security Administration) and company policies and processes Solve problems and maintain confidentiality Keep updated records and detailed documentation of client and Social Security interactions, concerns, and complaints in a paperless database system Confidently address clients and Social Security concerns and/or complaints including those of upset clients Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately To be successful as a Case Status and Appeals Representative you will need: High School Diploma: Degree preferred; or equivalent combination Customer service experience Call center experience Minimum 40 WPM typing speed Ability to meet performance standards whether in the office or working remotely from home Knowledge of computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily Multi-tasking skills and the ability to work well under pressure Self-disciplined Strong people skills Attention to detail and accuracy Excellent telephone, communication, and active listening skills Excellent spelling and grammar Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Problem analysis and problem-solving Has professional manner and high energy level, exhibits a positive attitude. Good time management skills Strong organizational skills Self-motivated, able to work with little supervision Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees Remote work a plus Fluent in Spanish a Plus Minimum Requirements for a Remote Home OfficeClient Service Specialist: Computer with up-to-date operating system (No Chromebooks, Macs, Tablets) Camera - internal to computer or external Dual Monitors is recommended Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours PIdcffe32bfb8c-6889
04/28/2024
Full time
Heard and Smith, LLP Case Status and Appeals Representative Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life! Fast-paced, and professional environment Fulfilling, challenging, and rewarding Great team environment Paid Holidays, Accrued Paid Time Off Great Medical Benefits Package Wellness Program Competitive Salary $14.50-$16.50 per hour with potential for incremental increases 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As a Case Status and Appeals Specialist, you will build lasting relationships with clients which also includes with the Social Security Administration to gather information for claims. You will also provide support for our clients working throughout claims via the computer/telephone in a call center setting. As a Client Service Specialist, you will: Perform approximately 50 to 75 inbound and outbound calls a day in a call center environment File appeals and maintain deadline driven case workloads Consistently build the Client/Social Security relationship and confidence in our firm with every interaction while proactively contacting clients and Social Security to ensure the relationship is maintained Maintain assigned goals and metrics Retain and recall SSA (Social Security Administration) and company policies and processes Solve problems and maintain confidentiality Keep updated records and detailed documentation of client and Social Security interactions, concerns, and complaints in a paperless database system Confidently address clients and Social Security concerns and/or complaints including those of upset clients Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately To be successful as a Case Status and Appeals Representative you will need: High School Diploma: Degree preferred; or equivalent combination Customer service experience Call center experience Minimum 40 WPM typing speed Ability to meet performance standards whether in the office or working remotely from home Knowledge of computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily Multi-tasking skills and the ability to work well under pressure Self-disciplined Strong people skills Attention to detail and accuracy Excellent telephone, communication, and active listening skills Excellent spelling and grammar Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Problem analysis and problem-solving Has professional manner and high energy level, exhibits a positive attitude. Good time management skills Strong organizational skills Self-motivated, able to work with little supervision Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees Remote work a plus Fluent in Spanish a Plus Minimum Requirements for a Remote Home OfficeClient Service Specialist: Computer with up-to-date operating system (No Chromebooks, Macs, Tablets) Camera - internal to computer or external Dual Monitors is recommended Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours PIdcffe32bfb8c-6889
FUJIFILM Holdings America Corporation
College Station, Texas
Overview The work we do at FDB has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy and drive - what FDB call Genki. External US College Station, Texas may be a small, university town, but the lively cultural scene and local amenities make it a great place for families as well as those who want the ease of small-town life and the convenience of living close to the vibrant pulse of big cities. Eighty-seven percent of Texas' population lives within a 180-mile radius, so we are in the center of it all in Texas. And our site is nestled in the hub of innovation, representing a source of pride for the area. The Human Resources Generalist, Employee Relations will be responsible for driving positive workplace initiatives; monitoring employee well-being; investigating and reporting to the Supervisor / Director of Human Resources the results of investigations, coordinating disciplinary actions and claims of potential discrimination or harassment; providing proposed solutions as well as developing a close partnership between Human Resources and employees/managers to enhance the working experience. As a member of the Human Resources team, the Senior HR Generalist, Employee Relations acts as an information source in all aspects of Human Resources during the initial 360 days of employment, to ensure an atmosphere that fosters continuous growth and promotes positive company culture. This role will also be an integral part of investigations to ensure smooth coordination and collection of pertinent information. Additionally, the individual assigned to this role is responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. Reports to Director/Associate Manager/Supervisor, Human Resources Work Location College Station, TX Travel As needed Primary Responsibilities: Interact with leaders and employees to find ways to enhance the working experience of employees and increase engagement. Establish rapport with employees at all levels; gather feedback and represent employee perspectives to advise managers on communication and change strategies. Analyze data and recommend strategy for building, maintaining, and fostering an engaged workforce. Work with key HR and business leaders to identify strategies that drive engagement and positive employee relations. Keep a keen eye on developing issues that could have employee relations ramifications and provide ongoing current feedback to the HR Director. With guidance and collaboration from the HR Director, follow best practices for managing escalated employee relations issues. Investigate designated employee complaints by conducting investigations and 'pulse checks'; advise Director, HR regarding recommended actions. Maintains good communication and positive relationships with employees to promote employee Helps counsel employees on issues related to EEO, ADA, performance, potential discrimination / harassment, and termination guidelines. Identify and drive philosophies and programs to foster constructive employee relations and enhance a positive work environment. Identify and develop proposals to increase employee retention. Gather, analyze and interpret data and metrics to develop recommendations and strategies for a positive atmosphere that fosters continuous growth and promotes positive company culture. Assists in developing, delivering, and monitoring Performance Improvement Plans and addresses corrective action and conflict resolution. Entrench in early employee life cycle experience. Follow up with employees in the first 90 days of employment and at regular intervals during the first year of employment to capture their experience and recommend appropriate improvements to the company culture. Identify and make recommendations for areas of improvement in all departments based on feedback received. Report feedback and develop metrics regarding changes identified and retention opportunities. Coordinate with the HR Supervisor/Director to address employee concerns for those potentially in the "risk zone". Model Rewards and Recognition for achievements, exceptional work, etc. Coordinate and ensure personal contact for any no call no show employees. Conduct, coordinate and update the welcoming and new hire onboarding program to ensure positive employee experience. Coordinate and conduct introduction to complex investigations, high-risk, or sensitive employee relations concerns and report to the HR Supervisor/ Director the findings and suggestions for next steps. Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation for review / approval by the Supervisor/Director of HR. All other duties as assigned. Qualifications: Bachelor's Degree preferably in Human Resources, Business Management, or related field and 6+ of related experience; or Associates Degree preferably in Human Resources, Business Management, or related field and 8+ years of related exp High School Diploma or GED and 10+ years of related experience. PHR, SPHR, SHRM CP or other HR Certification preferred. Prior experience in pharmaceutical, biotech or highly regulated and fast paced industry preferred. Prior development of workflows in Smartsheet preferred. Proficient with standard office equipment and software (e.g., Microsoft Word, Excel, PowerPoint and other HR specific software applications). Strong organizational skills. Excellent program management skills. Detail oriented and accurate. Ability to multi-task, be flexible, and prioritize work assignments with little supervision. Working knowledge of federal and state employment law. Problem solving skills. Must read, write, communicate, and speak clearly. Ability to deliver polished and professional presentations. Professional appearance, attitude, demeanor. Customer service oriented. Creative approach to recruiting and retention. Role model for company core values of trust, delighting our customers, Gemba, and Genki. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Experience prolonged sitting, standing, walking, bending, stooping and stretching. Use hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required. Onsite attendance is required. Join us! FDB is advancing tomorrow's medicine, impassioning employees to chase the impossible and continually expand their potential. We are a company of emboldened goal seekers - driven by an innate desire to better ourselves, our families, our workplace, our company, our community and the world at large. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. If an accommodation to the application process is needed, please email or call . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
04/28/2024
Full time
Overview The work we do at FDB has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy and drive - what FDB call Genki. External US College Station, Texas may be a small, university town, but the lively cultural scene and local amenities make it a great place for families as well as those who want the ease of small-town life and the convenience of living close to the vibrant pulse of big cities. Eighty-seven percent of Texas' population lives within a 180-mile radius, so we are in the center of it all in Texas. And our site is nestled in the hub of innovation, representing a source of pride for the area. The Human Resources Generalist, Employee Relations will be responsible for driving positive workplace initiatives; monitoring employee well-being; investigating and reporting to the Supervisor / Director of Human Resources the results of investigations, coordinating disciplinary actions and claims of potential discrimination or harassment; providing proposed solutions as well as developing a close partnership between Human Resources and employees/managers to enhance the working experience. As a member of the Human Resources team, the Senior HR Generalist, Employee Relations acts as an information source in all aspects of Human Resources during the initial 360 days of employment, to ensure an atmosphere that fosters continuous growth and promotes positive company culture. This role will also be an integral part of investigations to ensure smooth coordination and collection of pertinent information. Additionally, the individual assigned to this role is responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. Reports to Director/Associate Manager/Supervisor, Human Resources Work Location College Station, TX Travel As needed Primary Responsibilities: Interact with leaders and employees to find ways to enhance the working experience of employees and increase engagement. Establish rapport with employees at all levels; gather feedback and represent employee perspectives to advise managers on communication and change strategies. Analyze data and recommend strategy for building, maintaining, and fostering an engaged workforce. Work with key HR and business leaders to identify strategies that drive engagement and positive employee relations. Keep a keen eye on developing issues that could have employee relations ramifications and provide ongoing current feedback to the HR Director. With guidance and collaboration from the HR Director, follow best practices for managing escalated employee relations issues. Investigate designated employee complaints by conducting investigations and 'pulse checks'; advise Director, HR regarding recommended actions. Maintains good communication and positive relationships with employees to promote employee Helps counsel employees on issues related to EEO, ADA, performance, potential discrimination / harassment, and termination guidelines. Identify and drive philosophies and programs to foster constructive employee relations and enhance a positive work environment. Identify and develop proposals to increase employee retention. Gather, analyze and interpret data and metrics to develop recommendations and strategies for a positive atmosphere that fosters continuous growth and promotes positive company culture. Assists in developing, delivering, and monitoring Performance Improvement Plans and addresses corrective action and conflict resolution. Entrench in early employee life cycle experience. Follow up with employees in the first 90 days of employment and at regular intervals during the first year of employment to capture their experience and recommend appropriate improvements to the company culture. Identify and make recommendations for areas of improvement in all departments based on feedback received. Report feedback and develop metrics regarding changes identified and retention opportunities. Coordinate with the HR Supervisor/Director to address employee concerns for those potentially in the "risk zone". Model Rewards and Recognition for achievements, exceptional work, etc. Coordinate and ensure personal contact for any no call no show employees. Conduct, coordinate and update the welcoming and new hire onboarding program to ensure positive employee experience. Coordinate and conduct introduction to complex investigations, high-risk, or sensitive employee relations concerns and report to the HR Supervisor/ Director the findings and suggestions for next steps. Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation for review / approval by the Supervisor/Director of HR. All other duties as assigned. Qualifications: Bachelor's Degree preferably in Human Resources, Business Management, or related field and 6+ of related experience; or Associates Degree preferably in Human Resources, Business Management, or related field and 8+ years of related exp High School Diploma or GED and 10+ years of related experience. PHR, SPHR, SHRM CP or other HR Certification preferred. Prior experience in pharmaceutical, biotech or highly regulated and fast paced industry preferred. Prior development of workflows in Smartsheet preferred. Proficient with standard office equipment and software (e.g., Microsoft Word, Excel, PowerPoint and other HR specific software applications). Strong organizational skills. Excellent program management skills. Detail oriented and accurate. Ability to multi-task, be flexible, and prioritize work assignments with little supervision. Working knowledge of federal and state employment law. Problem solving skills. Must read, write, communicate, and speak clearly. Ability to deliver polished and professional presentations. Professional appearance, attitude, demeanor. Customer service oriented. Creative approach to recruiting and retention. Role model for company core values of trust, delighting our customers, Gemba, and Genki. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Experience prolonged sitting, standing, walking, bending, stooping and stretching. Use hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required. Onsite attendance is required. Join us! FDB is advancing tomorrow's medicine, impassioning employees to chase the impossible and continually expand their potential. We are a company of emboldened goal seekers - driven by an innate desire to better ourselves, our families, our workplace, our company, our community and the world at large. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. If an accommodation to the application process is needed, please email or call . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
Overview Are you energized by working in a fast-paced call center and making a difference in the lives of members of the World Trade Center Health Program? Do you have excellent communication skills, strong customer service and organizational skills and want to be part of an organization where caring truly counts? Join our team of caring colleagues and help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks. As a Government Solutions' Temp Member Care Advocate you will be responsible for providing high quality customer service to members of this important program. Temp Member Care Advocate Responsibilities Assist members with day-to-day benefits and health care related questions and/or issues Answer phones and respond to incoming inquires timely and compassionately Conduct member contacts related to benefit support, referral follow-up and resource inquiries Assess callers' needs and triage to the appropriate internal team members per documented guidelines Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies. Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented Performs other duties as assigned. Qualifications High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required. Experience working in a Call Center Environment preferred Experience working in the Health Care industry preferred Excellent oral and written communication skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Requirements: Position will be Remote Shift 9am 5:30pm EST Shift during training will be 8am 4:30pm (First 4-6 weeks) Temp Member Care Advocate Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
04/28/2024
Full time
Overview Are you energized by working in a fast-paced call center and making a difference in the lives of members of the World Trade Center Health Program? Do you have excellent communication skills, strong customer service and organizational skills and want to be part of an organization where caring truly counts? Join our team of caring colleagues and help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks. As a Government Solutions' Temp Member Care Advocate you will be responsible for providing high quality customer service to members of this important program. Temp Member Care Advocate Responsibilities Assist members with day-to-day benefits and health care related questions and/or issues Answer phones and respond to incoming inquires timely and compassionately Conduct member contacts related to benefit support, referral follow-up and resource inquiries Assess callers' needs and triage to the appropriate internal team members per documented guidelines Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies. Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented Performs other duties as assigned. Qualifications High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required. Experience working in a Call Center Environment preferred Experience working in the Health Care industry preferred Excellent oral and written communication skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Requirements: Position will be Remote Shift 9am 5:30pm EST Shift during training will be 8am 4:30pm (First 4-6 weeks) Temp Member Care Advocate Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Title: Member Services Representative Location: Remote (Must be in Oklahoma) Duration: 3 months contract Shift Timing: Between 8am - 5pm M-F Job Description: • Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, etc. in a high volume, fast paced, call center environment. • Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. • Customer Service Representative is the face of Client's and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. • Customer inquiries are of basic and at times complex nature. • Engages, consults, and educates members based upon the member's unique needs, preferences and understanding of Insurance plans, tools and resources to help guide the members along a clear path to care. Responsibilities: • Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. • Triages resulting rework to appropriate staff. • Documents and tracks contacts with members, providers, and plan sponsors. • The CSR guides the member through their members plan of benefits, Client's policy and procedures. • as well as having knowledge of resources to comply with any regulatory guidelines. • Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. • Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. • Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. • Uses customer service threshold framework to make financial decisions to resolve member issues. • Explains member's rights and responsibilities in accordance with contract. • Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. • Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. • Responds to requests received from Client's Law Document Center regarding litigation, Lawsuits. • Handles extensive file review requests. • Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. • Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. • Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. • Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. • Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Experience: • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. • Experience in a production environment. Skills: • Customer service, Medicare, Claims Education: • High School or GED equivalent.
04/27/2024
Full time
Job Title: Member Services Representative Location: Remote (Must be in Oklahoma) Duration: 3 months contract Shift Timing: Between 8am - 5pm M-F Job Description: • Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, etc. in a high volume, fast paced, call center environment. • Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. • Customer Service Representative is the face of Client's and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. • Customer inquiries are of basic and at times complex nature. • Engages, consults, and educates members based upon the member's unique needs, preferences and understanding of Insurance plans, tools and resources to help guide the members along a clear path to care. Responsibilities: • Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. • Triages resulting rework to appropriate staff. • Documents and tracks contacts with members, providers, and plan sponsors. • The CSR guides the member through their members plan of benefits, Client's policy and procedures. • as well as having knowledge of resources to comply with any regulatory guidelines. • Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. • Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. • Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. • Uses customer service threshold framework to make financial decisions to resolve member issues. • Explains member's rights and responsibilities in accordance with contract. • Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. • Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. • Responds to requests received from Client's Law Document Center regarding litigation, Lawsuits. • Handles extensive file review requests. • Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. • Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. • Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. • Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. • Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Experience: • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. • Experience in a production environment. Skills: • Customer service, Medicare, Claims Education: • High School or GED equivalent.
Job Description: Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledge of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. ESSENTIAL
04/25/2024
Full time
Job Description: Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledge of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. ESSENTIAL
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After completion of training and six months of working in the position, you'll have the opportunity to work in office three days a week. Relocation assistance is not available for this position. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future customer service claims opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some nights and weekends. Schedules will be assigned based on business needs. Regularly scheduled shift hours after 6 p.m. local time during the week and/or on the weekend will be eligible for shift premium pay. As a Customer Service Claims Representative you will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees) What sets you apart: US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $43,750 to $45,750. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/20/2024
Full time
Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After completion of training and six months of working in the position, you'll have the opportunity to work in office three days a week. Relocation assistance is not available for this position. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future customer service claims opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some nights and weekends. Schedules will be assigned based on business needs. Regularly scheduled shift hours after 6 p.m. local time during the week and/or on the weekend will be eligible for shift premium pay. As a Customer Service Claims Representative you will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees) What sets you apart: US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $43,750 to $45,750. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Summary: Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for the overall day-to-day internal operations of all Hurtt Family Health Clinic facilities, including overseeing all non-provider clinic staff members and call center staff. The COO also serves as the Compliance Officer for the organization. As a critical member of the Hurtt Family Health Clinic leadership team, the COO works closely with the Chief Medical Officer (CMO) to implement the strategic goals of the organization and ensure the effective delivery of services and secure resources so that the Clinic runs smoothly, efficiently, and is financially sustainable to enhance and support the Clinic's Mission Statement. Job Responsibilities & Duties. 1. Responsible for clinic operations at all sites. 2. Oversees management of all clinical medical and support staff including Clinic Managers, Medical Assistants, Patient Services Representatives, Call Center and Outreach, including review of charts and all other clinical documentation. 3. Oversees third party contracts for security and information technology. 4. Oversees the operations to efficiently bill and collect for services. Works with EHR vendor, billing vendor and clinic to manage claims completion and correction. 5. Maintains current programs: Value Based Programs, Federally Qualified Health Center, etc. 6. Assumes role as HIPPA Privacy Officer, Disaster Preparedness Officer, Safety Officer and Compliance Officer. 7. Chairs the Risk Management Committee to optimize the use of key findings from risk management activities, making recommendations to reduce the overall likelihood of adverse events and improve patient safety. 8. In conjunction with the Risk Manager, ensures that risk management occurs across the full range of health clinic health care activities and all clinic staff receive healthcare risk management training. 9. Ensures compliance with managed care contracts, county, state, and federal regulations for facility site reviews, medical chart reviews, provider credentialing, OSHA, OSHPD, HIPAA, FQHC, CLIA, etc. 10. In conjunction with the support team, the COO oversees all tracking and reporting for federal/state /local grants including but not limited to UDS, OSHPD, Prop 10 Commission, and TSR. 11. Ensures the efficiency of patient flow and patient satisfaction. 12. Continuously reviews all factors affecting patient care, the cost of administration and the operations of the Clinic. Takes necessary corrective action within scope of duties/leadership to keep costs commensurate with the Clinic's objectives, or recommend appropriate action to the Chief Executive Officer. 13. Performs personnel management with support and guidance from the Human Resources Department. Including managing performance expectations of staff through continuous appraisal of team performance, both individual direct report members and the team as a whole, assessing competencies and provide hiring, coaching/corrective action, including firing, in alignment with HR Best Practices and applicable HR Policies and Procedures under the direction of the Chief Executive Officer and guidance of the Chief Human Resources Officer. 14. Oversees appropriate staff education, training, and monitoring of staff, to keep them aware of changes in protocols and practices. 15. Ensures the Clinics are properly staffed by actively participating in the process of recruiting medical assistants and non-medical staff, and assures development of sound Annual Operating Plans, Programs and Annual Budget. 16. Supports the Chief Executive Officer in all aspects of legal compliance, including budgets, policies and procedures assigned areas to ensure they are in conformance with overall Clinic goals and policies. 17. As directed by the Chief Executive Officer, researches best practices in the industry, develops, and implements as appropriate. 18. Participates in the strategic planning, including goal setting, budgeting, strategic identification, benchmarking and evaluation to support and enhance the mission of the organization. 19. In conjunction with the Support team and Chief Medical Officer, keeps, maintains and updates health care clinic written Policies and Procedures documentation and training. 20. Becomes proficient in EMR database in order to run ad hoc reports and any necessary documentation needed for grants and outcomes reporting. 21. Works in collaboration with the Support team and BOD on potential growth opportunities to develop marketing plans, staffing schedules, budget forecasts, clinical policies and lines of business and then tracks the outcomes of these efforts. 22. Partners with the Chief Medical Officer to develop and maintain a provider productivity program to improve provider and clinical staff efficiency and productivity. Hold periodic collaborative and individual staff meetings to review performance. 23. Participates in the QA/QI Committee process to review clinical, procedural and financial improvement. 24. Investigates and responds to complaints regarding clinical care, resolving any complaint with expediency and in a professional manner in coordination with staff. Keeps the support team informed of all issues. 25. Serves as the contact person for FTCA claims and is responsible for the management and process of claims-related activities. 26. Attends executive committee meetings, all staff meetings, board meetings, etc. 27. Ensures departments operate according to budget including overseeing efficient supply inventory and ordering. 28. Facilitates implementation of new programs. 29. Facilitates clinic expansion activities, including managing building construction, obtaining required licenses, and coordinating with federal, state, county and managed care approval. 30. Assumes the responsibility for ensuring effective delivery of services and oversight of all staff in the absence of the CEO. 31. Collaborates with the CEO in acting as liaison with city, state, and national community clinic associations and governmental agencies as directed. 32. Promotes the delivery of quality patient care.
04/20/2024
Full time
Position Summary: Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for the overall day-to-day internal operations of all Hurtt Family Health Clinic facilities, including overseeing all non-provider clinic staff members and call center staff. The COO also serves as the Compliance Officer for the organization. As a critical member of the Hurtt Family Health Clinic leadership team, the COO works closely with the Chief Medical Officer (CMO) to implement the strategic goals of the organization and ensure the effective delivery of services and secure resources so that the Clinic runs smoothly, efficiently, and is financially sustainable to enhance and support the Clinic's Mission Statement. Job Responsibilities & Duties. 1. Responsible for clinic operations at all sites. 2. Oversees management of all clinical medical and support staff including Clinic Managers, Medical Assistants, Patient Services Representatives, Call Center and Outreach, including review of charts and all other clinical documentation. 3. Oversees third party contracts for security and information technology. 4. Oversees the operations to efficiently bill and collect for services. Works with EHR vendor, billing vendor and clinic to manage claims completion and correction. 5. Maintains current programs: Value Based Programs, Federally Qualified Health Center, etc. 6. Assumes role as HIPPA Privacy Officer, Disaster Preparedness Officer, Safety Officer and Compliance Officer. 7. Chairs the Risk Management Committee to optimize the use of key findings from risk management activities, making recommendations to reduce the overall likelihood of adverse events and improve patient safety. 8. In conjunction with the Risk Manager, ensures that risk management occurs across the full range of health clinic health care activities and all clinic staff receive healthcare risk management training. 9. Ensures compliance with managed care contracts, county, state, and federal regulations for facility site reviews, medical chart reviews, provider credentialing, OSHA, OSHPD, HIPAA, FQHC, CLIA, etc. 10. In conjunction with the support team, the COO oversees all tracking and reporting for federal/state /local grants including but not limited to UDS, OSHPD, Prop 10 Commission, and TSR. 11. Ensures the efficiency of patient flow and patient satisfaction. 12. Continuously reviews all factors affecting patient care, the cost of administration and the operations of the Clinic. Takes necessary corrective action within scope of duties/leadership to keep costs commensurate with the Clinic's objectives, or recommend appropriate action to the Chief Executive Officer. 13. Performs personnel management with support and guidance from the Human Resources Department. Including managing performance expectations of staff through continuous appraisal of team performance, both individual direct report members and the team as a whole, assessing competencies and provide hiring, coaching/corrective action, including firing, in alignment with HR Best Practices and applicable HR Policies and Procedures under the direction of the Chief Executive Officer and guidance of the Chief Human Resources Officer. 14. Oversees appropriate staff education, training, and monitoring of staff, to keep them aware of changes in protocols and practices. 15. Ensures the Clinics are properly staffed by actively participating in the process of recruiting medical assistants and non-medical staff, and assures development of sound Annual Operating Plans, Programs and Annual Budget. 16. Supports the Chief Executive Officer in all aspects of legal compliance, including budgets, policies and procedures assigned areas to ensure they are in conformance with overall Clinic goals and policies. 17. As directed by the Chief Executive Officer, researches best practices in the industry, develops, and implements as appropriate. 18. Participates in the strategic planning, including goal setting, budgeting, strategic identification, benchmarking and evaluation to support and enhance the mission of the organization. 19. In conjunction with the Support team and Chief Medical Officer, keeps, maintains and updates health care clinic written Policies and Procedures documentation and training. 20. Becomes proficient in EMR database in order to run ad hoc reports and any necessary documentation needed for grants and outcomes reporting. 21. Works in collaboration with the Support team and BOD on potential growth opportunities to develop marketing plans, staffing schedules, budget forecasts, clinical policies and lines of business and then tracks the outcomes of these efforts. 22. Partners with the Chief Medical Officer to develop and maintain a provider productivity program to improve provider and clinical staff efficiency and productivity. Hold periodic collaborative and individual staff meetings to review performance. 23. Participates in the QA/QI Committee process to review clinical, procedural and financial improvement. 24. Investigates and responds to complaints regarding clinical care, resolving any complaint with expediency and in a professional manner in coordination with staff. Keeps the support team informed of all issues. 25. Serves as the contact person for FTCA claims and is responsible for the management and process of claims-related activities. 26. Attends executive committee meetings, all staff meetings, board meetings, etc. 27. Ensures departments operate according to budget including overseeing efficient supply inventory and ordering. 28. Facilitates implementation of new programs. 29. Facilitates clinic expansion activities, including managing building construction, obtaining required licenses, and coordinating with federal, state, county and managed care approval. 30. Assumes the responsibility for ensuring effective delivery of services and oversight of all staff in the absence of the CEO. 31. Collaborates with the CEO in acting as liaison with city, state, and national community clinic associations and governmental agencies as directed. 32. Promotes the delivery of quality patient care.
The Zenith Insurance Company
Roseville, California
Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional. Investigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of Claims within a certain monetary limit. All tasks are to be performed with the goal of demonstrating Zenith's superior Claims handling expertise. The essential responsibilities of this position include, but are not limited to, the following: Under technical direction, works within significant limits and authority on assignments of higher technical complexity and coordination. Responsible for Claims management of assigned cases within guidelines of published performance standards. Opens new Claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith's timeframes and guidelines. Sets appropriate reserves according to Zenith's timeframes and guidelines. Follows appropriate procedures for system documentation to preserve data integrity. Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith's standards. Creates and executes action plans needed to bring case to closure. Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers' attorneys. Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistence basis. Respond positively to direction and criticism of performance. Consistently maintain professional and appropriate demeanor. Perform other duties as assigned. Education, Skills, and Requirements High School Diploma Or equivalent required Bachelor's Degree or equivalent combination of training/experience preferred. 1+ Years claims or insurance experience preferred. Previous workers' compensation experience helpful. required Basic technical workers' compensation Claims knowledge. Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. The expected salary range for this position is $72,967.82-$91,209.78. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.
04/16/2024
Full time
Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional. Investigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of Claims within a certain monetary limit. All tasks are to be performed with the goal of demonstrating Zenith's superior Claims handling expertise. The essential responsibilities of this position include, but are not limited to, the following: Under technical direction, works within significant limits and authority on assignments of higher technical complexity and coordination. Responsible for Claims management of assigned cases within guidelines of published performance standards. Opens new Claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith's timeframes and guidelines. Sets appropriate reserves according to Zenith's timeframes and guidelines. Follows appropriate procedures for system documentation to preserve data integrity. Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith's standards. Creates and executes action plans needed to bring case to closure. Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers' attorneys. Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Works productively and harmoniously with others on a consistence basis. Respond positively to direction and criticism of performance. Consistently maintain professional and appropriate demeanor. Perform other duties as assigned. Education, Skills, and Requirements High School Diploma Or equivalent required Bachelor's Degree or equivalent combination of training/experience preferred. 1+ Years claims or insurance experience preferred. Previous workers' compensation experience helpful. required Basic technical workers' compensation Claims knowledge. Strong verbal and written communication skills with emphasis on telephone communication required. Strong math and reading skills required. Meets all state regulatory standards regarding licensing, continuing education, and other requirements. The expected salary range for this position is $72,967.82-$91,209.78. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.
JOBTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLYTHIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON FRIDAY, MARCH 4, 2022This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs.This is a values-driven organization, committed to accountability, agility, collaboration, and respect.We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.In addition to rewarding and meaningful work, we offer excellentbenefits:Strong, secure, yet flexible retirement benefits including aPERADefined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plansMedical and dental health plansEmployer supplementedHealth Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHubstate employee discount programMotivateMe employee wellness programExcellent work-life programs, such as flexible schedules, training and moreAccess to participate in employer-supported employee affinity spacesRTD Eco-Pass Commuter ProgramOur agency website:Colorado Department of Labor and EmploymentEXAMPLE OF DUTIESThe Division of Labor Standards and Statisticsinvestigates and rules on possible labor violations touphold the rights and responsibilities of workers and employers, and provides information and analysis that enables effective decision-making by employers and employees.This position is in training to investigate and issue legal decisions on Colorado wage and hour laws and regulations, including minimum wage, overtime pay, rest and meal breaks, deductions, and paid sick leave,and handle both legal and non-legal inquiries received by the Division.This position is in training to do the following: (Once training is completed, the position is evaluated for a promotion to a Compliance Investigator I.)Carry a high volume, time sensitive claim load of at least 40 assigned claims;Accountable for all aspects of the claim investigation for their assigned claims;Follow all claim investigation standards, policies, and procedures, including meeting claim production requirements and deadlines;Provide education on Colorado wage and hour laws to claimants and their representatives, employer and business organizations, and other private and public / governmental entities;Answer calls on the Division's call center during assigned shifts;Provide outreach and presentations to the community on an as needed basis.MINIMUM QUALIFICATIONSMINIMUM QUALIFICATIONS:Substitutions:Compliance investigation or similar experience with legal analysis, labor law, or or investigation in a field appropriate to the position may be substituted for the degree requirement only on a year-for-year basis. Therefore, you would need at least 4 years of experience to substitute for the degree.This position also requires fluency (speak, read, write) in English and Spanish.Education and Experience:Bachelor's degree from an accredited institution in a field of study related to the work assignment.Preferred Qualifications:Legal work experience.Legal writing skills.Interpretation or application of federal or state statutes and regulations.Case management experience.Performing duties similar to those assigned to the position as a classified State of Colorado employee.Conditions of Employment:You must pass a thorough background check prior to employment.Must be a Colorado resident at time of application.The person chosen for this position must be fluent in both English and Spanish. This means the ability to speak, read and write in both languages.APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed ) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.SUPPLEMENTAL INFORMATIONFor questions regarding this recruitment, please contact: NOTE: CDLE WILL NOT INCLUDE ATTACHMENTS WHEN DETERMINING QUALIFICATIONS FOR THE JOB. ATTACHMENTS WILL NOT BE INCLUDED IN THE NUMERICAL GRADING PROCESS/STRUCTURED APPLICATION REVIEW. PLEASE BE AS THOROUGH AS POSSIBLE IN IDENTIFYING RELEVANT EDUCATION AND EXPERIENCE IN THE JOB DUTY STATEMENTS ON THE APPLICATION.Minimum Qualification ScreeningA Human Resources Analyst will only review thework experience/job dutiessections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Part-time work experience will be prorated.Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use 'see resume' or 'see attached' statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening.Comparative Analysis Process Structured Application ReviewAfter minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.Supplemental QuestionsAnswer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIESThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Deidre Johnson, at or call .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call . by Jobble
02/26/2022
Full time
JOBTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLYTHIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON FRIDAY, MARCH 4, 2022This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs.This is a values-driven organization, committed to accountability, agility, collaboration, and respect.We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.In addition to rewarding and meaningful work, we offer excellentbenefits:Strong, secure, yet flexible retirement benefits including aPERADefined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plansMedical and dental health plansEmployer supplementedHealth Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHubstate employee discount programMotivateMe employee wellness programExcellent work-life programs, such as flexible schedules, training and moreAccess to participate in employer-supported employee affinity spacesRTD Eco-Pass Commuter ProgramOur agency website:Colorado Department of Labor and EmploymentEXAMPLE OF DUTIESThe Division of Labor Standards and Statisticsinvestigates and rules on possible labor violations touphold the rights and responsibilities of workers and employers, and provides information and analysis that enables effective decision-making by employers and employees.This position is in training to investigate and issue legal decisions on Colorado wage and hour laws and regulations, including minimum wage, overtime pay, rest and meal breaks, deductions, and paid sick leave,and handle both legal and non-legal inquiries received by the Division.This position is in training to do the following: (Once training is completed, the position is evaluated for a promotion to a Compliance Investigator I.)Carry a high volume, time sensitive claim load of at least 40 assigned claims;Accountable for all aspects of the claim investigation for their assigned claims;Follow all claim investigation standards, policies, and procedures, including meeting claim production requirements and deadlines;Provide education on Colorado wage and hour laws to claimants and their representatives, employer and business organizations, and other private and public / governmental entities;Answer calls on the Division's call center during assigned shifts;Provide outreach and presentations to the community on an as needed basis.MINIMUM QUALIFICATIONSMINIMUM QUALIFICATIONS:Substitutions:Compliance investigation or similar experience with legal analysis, labor law, or or investigation in a field appropriate to the position may be substituted for the degree requirement only on a year-for-year basis. Therefore, you would need at least 4 years of experience to substitute for the degree.This position also requires fluency (speak, read, write) in English and Spanish.Education and Experience:Bachelor's degree from an accredited institution in a field of study related to the work assignment.Preferred Qualifications:Legal work experience.Legal writing skills.Interpretation or application of federal or state statutes and regulations.Case management experience.Performing duties similar to those assigned to the position as a classified State of Colorado employee.Conditions of Employment:You must pass a thorough background check prior to employment.Must be a Colorado resident at time of application.The person chosen for this position must be fluent in both English and Spanish. This means the ability to speak, read and write in both languages.APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed ) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.SUPPLEMENTAL INFORMATIONFor questions regarding this recruitment, please contact: NOTE: CDLE WILL NOT INCLUDE ATTACHMENTS WHEN DETERMINING QUALIFICATIONS FOR THE JOB. ATTACHMENTS WILL NOT BE INCLUDED IN THE NUMERICAL GRADING PROCESS/STRUCTURED APPLICATION REVIEW. PLEASE BE AS THOROUGH AS POSSIBLE IN IDENTIFYING RELEVANT EDUCATION AND EXPERIENCE IN THE JOB DUTY STATEMENTS ON THE APPLICATION.Minimum Qualification ScreeningA Human Resources Analyst will only review thework experience/job dutiessections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Part-time work experience will be prorated.Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use 'see resume' or 'see attached' statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening.Comparative Analysis Process Structured Application ReviewAfter minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.Supplemental QuestionsAnswer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIESThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Deidre Johnson, at or call .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call . by Jobble
OverviewMercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals MercyOne Children's Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health two of the country's foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding statesMercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.We offer the following benefits to support you and your family:Health/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident, Critical Illness, and Identity TheftFree Premium Membership to Care.com with preloaded credits for children and/or dependent adultsEmployee Assistance Program (EAP) for you and your familyPaid Time Off (PTO)Tuition Assistance for career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness Program.ResponsibilitiesPositions Available for our Physician Billing OfficeWe are looking to fill positions in the follow departments:Billing (Billing Specialists) - Remote Work Options Available!Follow-up (Patient Account Rep II) - Remote Work Options Available!Customer Service (Patient Account Rep II)Cash Posting (Patient Account Rep II)SUMMARY OF DEPARTMENTS:Billing SpecialistMaintains accounts receivable, accurately codes and posts chargesAssists with insurance denials for correction and re-filing. Appropriately corresponds with follow-up team via practice management system.Appropriately uses ICD-10 and CPT-4 codes.Resolve routine patient billing inquiries and problems, handling follow-up questions from customer service team, resolving discrepancies or errors.Works unassigned payment queues and reports.Maintains functional knowledge of insurance terminology and ensures the accuracy of registration data.Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunitiesPerform other duties as assigned.Patient Account Rep IIFollow-up: Responsible for reviewing accounts for correct third-party billing as assigned.Contacts insurance carriers, patients, and clinics to resolve claim issues.Updates patient registration and insurance as needed to correctly file claims.Ability to process complex claim correction involving both pending and previously adjudicated claims.Ability to utilize high level thinking and problem solving to bring complex claims to resolution.Files claims according to insurance company guidelines.Participates in recognizing denial trends and provides feedback to managerMaintains claim and online notesCustomer Service:Assists walk-in patientsHandles patient complaints, de-escalates callers, provides appropriate solutions within time limits, and follows up to ensure resolution.Identifies and assesses patients' needs to achieve satisfaction.Builds trust with patients using open and interactive communication.Provides accurate, valid and complete information using the right methods and tools.Meets personal and customer service team targets and call handling quotas.Keeps records of patient interactions by noting accounts.Follows communication procedures, guidelines and policies.Cash Posting:Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB's and ERA's.Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formatsAdheres to all cash posting processes and protocolsContacts payers to resolve issues necessary in order to reconcile and apply paymentsReconciles each batch to the check deposit amountInitiates the refund/recoup process for all credit balancesMaintains ability to recognize claim denials on EOB's/ERA's and applies information appropriately to allow for additional follow up as necessaryBrings all variances to resolution within established timeframesMaintains productivity standards defined by management.Ability to research errors that resulted in unposted claim payments.Coordinate activities for unidentified payments.Maintains working knowledge of multiple payer websitesMaintains knowledge of all government and non-governmental industry regulation changes.QualificationsMinimum QualificationsHigh school diploma or GED required.One-year experience in accounts receivable or health insurance in a medical setting requiredPreferred QualificationsA minimum of one-year current experience of CPT, ICD-10, and HCFA 1500.Certified Professional Coder (CPC).#missioncritical
09/26/2021
Full time
OverviewMercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals MercyOne Children's Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health two of the country's foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding statesMercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.We offer the following benefits to support you and your family:Health/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident, Critical Illness, and Identity TheftFree Premium Membership to Care.com with preloaded credits for children and/or dependent adultsEmployee Assistance Program (EAP) for you and your familyPaid Time Off (PTO)Tuition Assistance for career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness Program.ResponsibilitiesPositions Available for our Physician Billing OfficeWe are looking to fill positions in the follow departments:Billing (Billing Specialists) - Remote Work Options Available!Follow-up (Patient Account Rep II) - Remote Work Options Available!Customer Service (Patient Account Rep II)Cash Posting (Patient Account Rep II)SUMMARY OF DEPARTMENTS:Billing SpecialistMaintains accounts receivable, accurately codes and posts chargesAssists with insurance denials for correction and re-filing. Appropriately corresponds with follow-up team via practice management system.Appropriately uses ICD-10 and CPT-4 codes.Resolve routine patient billing inquiries and problems, handling follow-up questions from customer service team, resolving discrepancies or errors.Works unassigned payment queues and reports.Maintains functional knowledge of insurance terminology and ensures the accuracy of registration data.Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunitiesPerform other duties as assigned.Patient Account Rep IIFollow-up: Responsible for reviewing accounts for correct third-party billing as assigned.Contacts insurance carriers, patients, and clinics to resolve claim issues.Updates patient registration and insurance as needed to correctly file claims.Ability to process complex claim correction involving both pending and previously adjudicated claims.Ability to utilize high level thinking and problem solving to bring complex claims to resolution.Files claims according to insurance company guidelines.Participates in recognizing denial trends and provides feedback to managerMaintains claim and online notesCustomer Service:Assists walk-in patientsHandles patient complaints, de-escalates callers, provides appropriate solutions within time limits, and follows up to ensure resolution.Identifies and assesses patients' needs to achieve satisfaction.Builds trust with patients using open and interactive communication.Provides accurate, valid and complete information using the right methods and tools.Meets personal and customer service team targets and call handling quotas.Keeps records of patient interactions by noting accounts.Follows communication procedures, guidelines and policies.Cash Posting:Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB's and ERA's.Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formatsAdheres to all cash posting processes and protocolsContacts payers to resolve issues necessary in order to reconcile and apply paymentsReconciles each batch to the check deposit amountInitiates the refund/recoup process for all credit balancesMaintains ability to recognize claim denials on EOB's/ERA's and applies information appropriately to allow for additional follow up as necessaryBrings all variances to resolution within established timeframesMaintains productivity standards defined by management.Ability to research errors that resulted in unposted claim payments.Coordinate activities for unidentified payments.Maintains working knowledge of multiple payer websitesMaintains knowledge of all government and non-governmental industry regulation changes.QualificationsMinimum QualificationsHigh school diploma or GED required.One-year experience in accounts receivable or health insurance in a medical setting requiredPreferred QualificationsA minimum of one-year current experience of CPT, ICD-10, and HCFA 1500.Certified Professional Coder (CPC).#missioncritical
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Work-at-Home Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Work-at-Home Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
01/31/2021
Full time
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details
01/31/2021
Full time
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details
01/31/2021
Full time
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details
Location: US-CA-Irvine # of Openings: 1 Category: Other System ID: 12438 Overview Join Our Amazing Team! Surgical Care Affiliates has an exciting Insurance Verification Representative opportunity within our Revenue Cycle Group and we'd love to hear from you! If you are interested in becoming part of an organization that is helping to improve healthcare, then SCA is the place for you. Your experience in insurance verification is exactly what we are looking for! SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 200 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 3,000 physicians. For more information on SCA, visit . Our team members enjoy the following perks: Competitive salary Quarterly bonuses Exceptional benefits (medical, dental, vision, 401K) that begin the first day of employment Positive, friendly environment Accountabilities / Responsibilities Insurance Verification: Verify that sufficient information is available for accurate verification and eligibility. This step may require direct contact with the physician office and/or the patient. Determine if a secondary insurance should be added to the patient account ensuring the appropriate payer is selected for Primary insurance. Utilize the centers selected vendor for claims and eligibility and/or individual payer websites to obtain eligibility, benefits and/or pre-certs and authorization information. Enter the patient insurance information into patient accounting system ensuring the selection is the appropriate payer and associated financial class. When the patient's insurance is Out of Network notify the manager immediately. Follow the Policies and Procedures when accepting Out of Network payers. SCA's goal for each patient's insurance verification is complete and accurate. The insurance verifier will document the findings in the patient account and will contact the patient with either estimated co-insurance, co-pay and or deductible amounts due on or before the date of service as applicable The Insurance Verifier will call each patient as part of center compliance with CMS Conditions for Coverage guidelines in contacting patient's prior to the date of service to review, Physician Ownership, Advance Directives and Patient Rights. Authorization: Obtain authorizations from insurance companies/physician offices. Ensure complete and accurate information is entered into the patient accounting system and the procedure scheduled, date of service and facility name are on the authorization. Ensure the authorization has not expired. Enter authorization into patient accounting system. Include the name/CPT codes effective date of the authorized procedures. Ensure high cost implant/supply or equipment rental is included on authorization. Check insurance company approved procedure lists/medical policies. If procedure is not payable, notify patient. If patient wants to proceed, obtain signature on Medicare ABN or other non-covered notification form. Financial Orientation: Calculate co-pay, and estimated co-insurance due from patients per the individual payer contract per the individual payer contract and plan as applicable. Acceptance of in-network benefits for out-of-network payers must be pre-approved by SCA Compliance Dept. Be familiar with individual payer guidelines and the process of collecting over the counter payments/deductibles/copay/co-insurance. Knowledge of payer contracts including Medicare, Medicaid and other government contracts and guidelines and workmen's compensation fee schedule. Contact the patient and communicate the center financial policy Qualifications Bachelor's degree preferred but not required Experience checking authorizations Must be experienced with cpt codes Detailed and able to work in a high production environment Healthcare experience a must Local or within driving distance EEO Statement We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #SCA #SurgicalCareAffiliates PI
01/31/2021
Full time
Location: US-CA-Irvine # of Openings: 1 Category: Other System ID: 12438 Overview Join Our Amazing Team! Surgical Care Affiliates has an exciting Insurance Verification Representative opportunity within our Revenue Cycle Group and we'd love to hear from you! If you are interested in becoming part of an organization that is helping to improve healthcare, then SCA is the place for you. Your experience in insurance verification is exactly what we are looking for! SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 200 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 3,000 physicians. For more information on SCA, visit . Our team members enjoy the following perks: Competitive salary Quarterly bonuses Exceptional benefits (medical, dental, vision, 401K) that begin the first day of employment Positive, friendly environment Accountabilities / Responsibilities Insurance Verification: Verify that sufficient information is available for accurate verification and eligibility. This step may require direct contact with the physician office and/or the patient. Determine if a secondary insurance should be added to the patient account ensuring the appropriate payer is selected for Primary insurance. Utilize the centers selected vendor for claims and eligibility and/or individual payer websites to obtain eligibility, benefits and/or pre-certs and authorization information. Enter the patient insurance information into patient accounting system ensuring the selection is the appropriate payer and associated financial class. When the patient's insurance is Out of Network notify the manager immediately. Follow the Policies and Procedures when accepting Out of Network payers. SCA's goal for each patient's insurance verification is complete and accurate. The insurance verifier will document the findings in the patient account and will contact the patient with either estimated co-insurance, co-pay and or deductible amounts due on or before the date of service as applicable The Insurance Verifier will call each patient as part of center compliance with CMS Conditions for Coverage guidelines in contacting patient's prior to the date of service to review, Physician Ownership, Advance Directives and Patient Rights. Authorization: Obtain authorizations from insurance companies/physician offices. Ensure complete and accurate information is entered into the patient accounting system and the procedure scheduled, date of service and facility name are on the authorization. Ensure the authorization has not expired. Enter authorization into patient accounting system. Include the name/CPT codes effective date of the authorized procedures. Ensure high cost implant/supply or equipment rental is included on authorization. Check insurance company approved procedure lists/medical policies. If procedure is not payable, notify patient. If patient wants to proceed, obtain signature on Medicare ABN or other non-covered notification form. Financial Orientation: Calculate co-pay, and estimated co-insurance due from patients per the individual payer contract per the individual payer contract and plan as applicable. Acceptance of in-network benefits for out-of-network payers must be pre-approved by SCA Compliance Dept. Be familiar with individual payer guidelines and the process of collecting over the counter payments/deductibles/copay/co-insurance. Knowledge of payer contracts including Medicare, Medicaid and other government contracts and guidelines and workmen's compensation fee schedule. Contact the patient and communicate the center financial policy Qualifications Bachelor's degree preferred but not required Experience checking authorizations Must be experienced with cpt codes Detailed and able to work in a high production environment Healthcare experience a must Local or within driving distance EEO Statement We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #SCA #SurgicalCareAffiliates PI
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details
01/31/2021
Full time
CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions and upsell customers on new products and services. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. Schedules vary by site and project however we can usually find something that works for everyone. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment..... click apply for full job details