Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life/Health license. Required maintenance of FINRA Series 7 license. Required maintenance of FINRA Series 66 (or 63 and 65) license. Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 4 years of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required What sets you apart: US military experience through military service or a military spouse/domestic partner. 3+ years of direct Annuity Sales Experience Experience working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090.00 - $ 124,330.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/23/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life/Health license. Required maintenance of FINRA Series 7 license. Required maintenance of FINRA Series 66 (or 63 and 65) license. Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 4 years of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required What sets you apart: US military experience through military service or a military spouse/domestic partner. 3+ years of direct Annuity Sales Experience Experience working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090.00 - $ 124,330.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life/Health license. Required maintenance of FINRA Series 7 license. Required maintenance of FINRA Series 66 (or 63 and 65) license. Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 4 years of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required What sets you apart: US military experience through military service or a military spouse/domestic partner. 3+ years of direct Annuity Sales Experience Experience working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090.00 - $ 124,330.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/19/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life/Health license. Required maintenance of FINRA Series 7 license. Required maintenance of FINRA Series 66 (or 63 and 65) license. Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 4 years of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required What sets you apart: US military experience through military service or a military spouse/domestic partner. 3+ years of direct Annuity Sales Experience Experience working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090.00 - $ 124,330.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Housing Compliance Specialist The Omaha Housing Authority: The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha. The OHA contracts with HUD to provide low and moderate-income individuals with safe and sanitary housing through rent subsidies and administers over 2700 public housing units and over 3700 Section 8 units. Core Values: We are Welcoming We Actively Listen We are Diverse, Inclusive & Equitable We are Exceptional We Practice Self Care We Share Power We Practice De-Escalation We are a Team Benefits: The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at Salary Range: $36,461 - $49,233 Job Function: Ensure annual re-certification and interim reviews are in compliance within HUD and NIFA regulations and OHA policies and procedures. Essential Functions: Schedules and conducts interim and annual case reviews to determine client eligibility. Uses proper interviewing and investigating techniques to obtain accurate information and verifications. Accurately calculates housing subsidy and rent amounts. Case reviews may be conducted in person, by mail and through computer DocuSign or on-line certification process. Ensure 100% completion of annual re-certifications is on time. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete annual reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure 100% completion of interim re-certifications by the end of the month following the reported change notification. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete interim reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure interims are completed so there are no adverse effects to property account receivables. Completes continued eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned. Comply with monthly and annual reporting requirements of MHEG & NIFA. Maintain daily production workflow report. Assists residents with the completion of paperwork as necessary, including explaining policies, procedures and required forms to ensure understanding. Minimize the occurrence of repeated items noted by QC on Re-Audit sheet. Promotes harmonious relationships between residents and staff. Being firm but fair in carrying out management/maintenance responsibilities. Must clearly understand all aspects of the policies and procedures of OHA. Effectively communicate them to residents and staff. Provides overall leadership to establish constructive working relationships between residents, OHA staff and community agencies. Compiles data, reviews statistical information and prepares various reports. Review files in preparation for audits and assist in gathering all needed documentation. Provides back-up coverage for the property management office as needed. Daily contact with residents and resident organizations. Frequent contact with OHA executive staff including the compliance department. Periodic contact by telephone, correspondence, and in person with advocacy groups, welfare, social service and community agencies, area businesses, churches, and school staff. Additional Responsibilities: Work weekend and evening hours when necessary, but not limited to, to complete annual and interim re-certifications by deadline. May assist with special projects. May conduct general or specialized training sessions for OHA staff and residents. Other duties as assigned. Qualifications: High school diploma/GED or equivalent is required. Associates degree in Business Administration, Human Services or a related field is preferred. A minimum of two years' experience in customer service, business administration or a combination of experience and training. Must have computer skills and proficiency using Microsoft Office products. Must demonstrate a strong ability to identify, analyze and solve problems. Must demonstrate strong communication skills. Must display ingenuity in anticipating and meeting unexpected situations. Must maintain OHA's philosophy and image with residents and when representing the organization in the community. Must possess and maintain a valid motor vehicle license and have a good driving record. Must be insurable under the OHA Auto Insurance policy. Must have reliable transportation to OHA property sites throughout the work day. Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds. Property Management Rent Calc Certification, Eligibility Certification and any other classes required. Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment. OHA will pay for training and testing for an employee's first, and if necessary, second attempt to meet the certification requirements. If the employee fails both attempts, the employee is responsible for the costs of any further testing. Employee is to provide proof of the certification within the first 18 months of employment. Failure to meet the certifications within the 18 month time frame will result in removal from the position. Removal from the position may include and is not limited to the following: termination of employment, demotion, or transfer. Working Conditions: Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact. Significant exposure to weather conditions, (heat, cold, rain, and snow) when inspecting or touring the OHA properties. Depending on the assigned division, incumbents may encounter angry, obnoxious, and rude individuals. Abilities: Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. Ability to move objects weighing up to ten (10) pounds up to 33% of the time. The noise level in the work environment is usually moderate. Requires ability to move throughout OHA property sites. Equipment Operation: (Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification) Computer Telephone Copier Calculator Facsimile Machine OHA is Committed to Equal Opportunity: Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
09/22/2021
Full time
Housing Compliance Specialist The Omaha Housing Authority: The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha. The OHA contracts with HUD to provide low and moderate-income individuals with safe and sanitary housing through rent subsidies and administers over 2700 public housing units and over 3700 Section 8 units. Core Values: We are Welcoming We Actively Listen We are Diverse, Inclusive & Equitable We are Exceptional We Practice Self Care We Share Power We Practice De-Escalation We are a Team Benefits: The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at Salary Range: $36,461 - $49,233 Job Function: Ensure annual re-certification and interim reviews are in compliance within HUD and NIFA regulations and OHA policies and procedures. Essential Functions: Schedules and conducts interim and annual case reviews to determine client eligibility. Uses proper interviewing and investigating techniques to obtain accurate information and verifications. Accurately calculates housing subsidy and rent amounts. Case reviews may be conducted in person, by mail and through computer DocuSign or on-line certification process. Ensure 100% completion of annual re-certifications is on time. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete annual reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure 100% completion of interim re-certifications by the end of the month following the reported change notification. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete interim reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure interims are completed so there are no adverse effects to property account receivables. Completes continued eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned. Comply with monthly and annual reporting requirements of MHEG & NIFA. Maintain daily production workflow report. Assists residents with the completion of paperwork as necessary, including explaining policies, procedures and required forms to ensure understanding. Minimize the occurrence of repeated items noted by QC on Re-Audit sheet. Promotes harmonious relationships between residents and staff. Being firm but fair in carrying out management/maintenance responsibilities. Must clearly understand all aspects of the policies and procedures of OHA. Effectively communicate them to residents and staff. Provides overall leadership to establish constructive working relationships between residents, OHA staff and community agencies. Compiles data, reviews statistical information and prepares various reports. Review files in preparation for audits and assist in gathering all needed documentation. Provides back-up coverage for the property management office as needed. Daily contact with residents and resident organizations. Frequent contact with OHA executive staff including the compliance department. Periodic contact by telephone, correspondence, and in person with advocacy groups, welfare, social service and community agencies, area businesses, churches, and school staff. Additional Responsibilities: Work weekend and evening hours when necessary, but not limited to, to complete annual and interim re-certifications by deadline. May assist with special projects. May conduct general or specialized training sessions for OHA staff and residents. Other duties as assigned. Qualifications: High school diploma/GED or equivalent is required. Associates degree in Business Administration, Human Services or a related field is preferred. A minimum of two years' experience in customer service, business administration or a combination of experience and training. Must have computer skills and proficiency using Microsoft Office products. Must demonstrate a strong ability to identify, analyze and solve problems. Must demonstrate strong communication skills. Must display ingenuity in anticipating and meeting unexpected situations. Must maintain OHA's philosophy and image with residents and when representing the organization in the community. Must possess and maintain a valid motor vehicle license and have a good driving record. Must be insurable under the OHA Auto Insurance policy. Must have reliable transportation to OHA property sites throughout the work day. Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds. Property Management Rent Calc Certification, Eligibility Certification and any other classes required. Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment. OHA will pay for training and testing for an employee's first, and if necessary, second attempt to meet the certification requirements. If the employee fails both attempts, the employee is responsible for the costs of any further testing. Employee is to provide proof of the certification within the first 18 months of employment. Failure to meet the certifications within the 18 month time frame will result in removal from the position. Removal from the position may include and is not limited to the following: termination of employment, demotion, or transfer. Working Conditions: Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact. Significant exposure to weather conditions, (heat, cold, rain, and snow) when inspecting or touring the OHA properties. Depending on the assigned division, incumbents may encounter angry, obnoxious, and rude individuals. Abilities: Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. Ability to move objects weighing up to ten (10) pounds up to 33% of the time. The noise level in the work environment is usually moderate. Requires ability to move throughout OHA property sites. Equipment Operation: (Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification) Computer Telephone Copier Calculator Facsimile Machine OHA is Committed to Equal Opportunity: Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Assistant Community Manager Edgewood Management Corporation provides superior real estate management and Edgewood Management Corporation is a 45 year old, premiere affordable property management company, responsible for 27,000 units in fourteen states and the District of Columbia. Edgewood's portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units. Edgewood Management Corporation provides superior management services for a variety of residential properties and has an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical. Edgewood Management Corporation is recognized as the 9th largest manager of Affordable Housing by the National Affordable Housing Management Association and the 50th largest manager by the National Multi-Housing Council. Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. Edgewood Management Corporation offers a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential. Edgewood is always looking for positive, motivated, and hardworking individuals to join our Edgewood Team The primary responsibility of this position is to fully prepare initial and annual recertification for all residents in full compliance with LIHTC regulations. Essential Duties and Responsibilities: Maintain property waiting list Coordinate on-site data collections and processing of resident information Schedule resident recertification interviews Insure proper calculation of income, assets, rent levels, etc Coordinate apartment inspections for recertification's Maintain resident files in accordance with company policy & regulatory agency policy Assist office staff on other tasks, including collection of rents and social activities Assist with the several administrative and leasing tasks Perform other duties that may arise Job Requirements: Requirements: The successful Assistant Community Manager will have the following qualifications: 2+ years of Property Management Experience a MUST Excellent and premiere customer service orientation Excellent verbal and written communication skills Accounts receivable and collections experience a MUST Must have two years recertification experience or professional certification such as Certified Occupancy Specialist and any of the industry LIHTC designations required Attention to detail and ability to work independently on assignments Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including: Medical, Dental & Vision Prescription Drug Program Paid Vacation & Holiday Paid Personal/ Sick Leave Company Paid Life Insurance Company Paid AD& D Insurance Company Paid Short- Term Company Paid Long-term Disability Supplemental Life Insurance Dependent Supplemental Life Insurance Educational Assistance Financial Planning Retirement Savings Plan with company matching Company outings and events Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.
01/13/2021
Full time
Assistant Community Manager Edgewood Management Corporation provides superior real estate management and Edgewood Management Corporation is a 45 year old, premiere affordable property management company, responsible for 27,000 units in fourteen states and the District of Columbia. Edgewood's portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units. Edgewood Management Corporation provides superior management services for a variety of residential properties and has an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical. Edgewood Management Corporation is recognized as the 9th largest manager of Affordable Housing by the National Affordable Housing Management Association and the 50th largest manager by the National Multi-Housing Council. Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. Edgewood Management Corporation offers a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential. Edgewood is always looking for positive, motivated, and hardworking individuals to join our Edgewood Team The primary responsibility of this position is to fully prepare initial and annual recertification for all residents in full compliance with LIHTC regulations. Essential Duties and Responsibilities: Maintain property waiting list Coordinate on-site data collections and processing of resident information Schedule resident recertification interviews Insure proper calculation of income, assets, rent levels, etc Coordinate apartment inspections for recertification's Maintain resident files in accordance with company policy & regulatory agency policy Assist office staff on other tasks, including collection of rents and social activities Assist with the several administrative and leasing tasks Perform other duties that may arise Job Requirements: Requirements: The successful Assistant Community Manager will have the following qualifications: 2+ years of Property Management Experience a MUST Excellent and premiere customer service orientation Excellent verbal and written communication skills Accounts receivable and collections experience a MUST Must have two years recertification experience or professional certification such as Certified Occupancy Specialist and any of the industry LIHTC designations required Attention to detail and ability to work independently on assignments Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including: Medical, Dental & Vision Prescription Drug Program Paid Vacation & Holiday Paid Personal/ Sick Leave Company Paid Life Insurance Company Paid AD& D Insurance Company Paid Short- Term Company Paid Long-term Disability Supplemental Life Insurance Dependent Supplemental Life Insurance Educational Assistance Financial Planning Retirement Savings Plan with company matching Company outings and events Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.