Lendmark Financial Services, LLC
Sacramento, California
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option." Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. NOTE: This position will support our branches in Mountain and Pacific time. SUMMARY: The HR Business Partner (HRBP) will be responsible for aligning human resources strategies with business objectives. The HRBP will serve as a consultant to management on human resources-related issues. The successful HRBP will act as an employee champion and change agent. The HRBP assesses and anticipates HR-related needs. The HRBP formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization. MAJOR DUTIES/RESPONSIBILITIES: Consults with line management, providing HR guidance for assigned geography Analyzes trends and metrics in partnership with the HR group to recommend solutions, programs and policies Manages and resolves complex employee relations issues. Conducts effective, thorough and objective Investigations involving discrimination, harassment, branch/office culture and other employee interests. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions, etc.) Works closely with management and employees to improve work relationships, supports engagement and provides resources and guidance to increase productivity and retention Provides HR policy guidance and interpretation Provides guidance and input on business unit restructures, workforce planning and succession planning Executes most HR programs across the organization (i.e. common review, calibration, succession planning, etc.) Manages Company risk relative to position BASIC REQUIREMENTS: Bachelor's degree or equivalent education and related experience 5+ years of Human Resources employee relations/investigations or related experience 3+ year experience with California employment law relative to Human Resources Ability to review, research and understand complex HR policies and procedures and concepts In-depth knowledge of Federal/State employment laws and requirements Ability to understand and interpret HR policies and procedures Thorough understanding of all HR components and disciplines (benefits, recruiting, compensation, leaves of absences, performance management, training, etc.) Experience using HRIS systems (i.e. Workday) Excellent verbal and written communication skills Excellent organizational skills Ability to prioritize and work with limited supervision; self-starter Experience originating and implementing employee engagement/morale activities Ability to communicate effectively with all employees and all levels of management Proficient working knowledge in Microsoft Word, Excel and PowerPoint Ability to travel, occasionally overnight PREFERRED QUALIFICATIONS: Advanced degree; PHR/SHRM-CP certification Prior HR experience in the financial services or retail industry Experience using Applicant Tracking Systems COMPENSATION: The salary range for this position is $93,000 - $110,000 annually, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate. This position is eligible for Semi-Annual Incentive compensation based on individual and company performance guidelines. WORKING CONDITIONS: Normal office environment Minimal travel, less than 10% Depending upon location, position may be assigned an office work location NOTE: This position will support our branches in Mountain and Pacific time. If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!
04/26/2024
Full time
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option." Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. NOTE: This position will support our branches in Mountain and Pacific time. SUMMARY: The HR Business Partner (HRBP) will be responsible for aligning human resources strategies with business objectives. The HRBP will serve as a consultant to management on human resources-related issues. The successful HRBP will act as an employee champion and change agent. The HRBP assesses and anticipates HR-related needs. The HRBP formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization. MAJOR DUTIES/RESPONSIBILITIES: Consults with line management, providing HR guidance for assigned geography Analyzes trends and metrics in partnership with the HR group to recommend solutions, programs and policies Manages and resolves complex employee relations issues. Conducts effective, thorough and objective Investigations involving discrimination, harassment, branch/office culture and other employee interests. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions, etc.) Works closely with management and employees to improve work relationships, supports engagement and provides resources and guidance to increase productivity and retention Provides HR policy guidance and interpretation Provides guidance and input on business unit restructures, workforce planning and succession planning Executes most HR programs across the organization (i.e. common review, calibration, succession planning, etc.) Manages Company risk relative to position BASIC REQUIREMENTS: Bachelor's degree or equivalent education and related experience 5+ years of Human Resources employee relations/investigations or related experience 3+ year experience with California employment law relative to Human Resources Ability to review, research and understand complex HR policies and procedures and concepts In-depth knowledge of Federal/State employment laws and requirements Ability to understand and interpret HR policies and procedures Thorough understanding of all HR components and disciplines (benefits, recruiting, compensation, leaves of absences, performance management, training, etc.) Experience using HRIS systems (i.e. Workday) Excellent verbal and written communication skills Excellent organizational skills Ability to prioritize and work with limited supervision; self-starter Experience originating and implementing employee engagement/morale activities Ability to communicate effectively with all employees and all levels of management Proficient working knowledge in Microsoft Word, Excel and PowerPoint Ability to travel, occasionally overnight PREFERRED QUALIFICATIONS: Advanced degree; PHR/SHRM-CP certification Prior HR experience in the financial services or retail industry Experience using Applicant Tracking Systems COMPENSATION: The salary range for this position is $93,000 - $110,000 annually, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate. This position is eligible for Semi-Annual Incentive compensation based on individual and company performance guidelines. WORKING CONDITIONS: Normal office environment Minimal travel, less than 10% Depending upon location, position may be assigned an office work location NOTE: This position will support our branches in Mountain and Pacific time. If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/15/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Area Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/14/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/14/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
09/11/2021
Full time
Seasonal Social Media Support Specialist - Mountain View, CA Only In this role, you will be providing a high-touch product support to online sellers using social media platforms. Our Social Media Support Consultants onboard customers in to new platforms and assist with navigation, best use cases, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment is provided for working at home Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness A Day In The Life: Begin the technical onboarding process for business accounts that are setting up social media commerce solutions Build a partnership with business customers and be a dedicated onboarding resource, setting up expectations, and educating them on the nature of service engagement. Act as a resource to answer any product or onboarding questions a Merchant might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. Follows an onboarding framework provided by the client, which identifies key sequential milestones that a Seller should hit during their onboarding and mapping this framework against the progress of their Seller portfolio. Where Sellers are identified as having become stuck, dropped off or unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report Seller status internally to key partner managers Complete technical onboarding process to the end point of Activation, and complete a successful transition to a dedicated service team The Skills That You'll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate merchants on next-best action during their onboarding journey. Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required. Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable. Minimum Requirements/Additional Info: High School Diploma or GED At least one year Social Media related experience Additional Customer Service and or Sales experience preferred A quiet, distraction-free, location in your home to work. Completion of internet speed test to ensure in home internet speed meets our requirements, will need to be submitted to determine eligibility Equipment provided while working at home and is required to be returned when onsite company operations resume or if employment is ended. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process