Job Description What would you do? - The Specifics In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty. Meets National Vision's sales and company objectives. Adheres to National Vision's Code of Conduct to ensure professional and productive environment for associates. Works to bring National Vision's Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers. Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law. Performs insertion and removal training of contact lenses to customers, as permitted by state law. Educates clients on proper eyeglass and contact lens care. Maintains accurate and organized patient records. Notifies customers when orders are ready or of any delays. Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols. Ensures inventory control and loss prevention procedures are followed at all times. Maintains visual merchandising according to Brand and Company Standards.
04/26/2024
Full time
Job Description What would you do? - The Specifics In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty. Meets National Vision's sales and company objectives. Adheres to National Vision's Code of Conduct to ensure professional and productive environment for associates. Works to bring National Vision's Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers. Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law. Performs insertion and removal training of contact lenses to customers, as permitted by state law. Educates clients on proper eyeglass and contact lens care. Maintains accurate and organized patient records. Notifies customers when orders are ready or of any delays. Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols. Ensures inventory control and loss prevention procedures are followed at all times. Maintains visual merchandising according to Brand and Company Standards.
Company Description At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As part of the National Vision family of optical retailers, Eyeglass World keeps customers happy with an impressively wide range of services and products. Recently named to the top 3 of Newsweek America's Best Customer Service 2019, Eyeglass World has over 100 locations across the United States. Right now we're looking for a Sales Associate - Keyholder to join our growing team. The Sales Associate will provide excellent customer service while meeting NVI's sales goals. Job Description What would you do? - The Specifics Greet customers in a friendly manner and ensure high quality customer service. Meet NVI's sales objectives. Maintain awareness of same day service using "Ready When Promised" production board. Ensure customers receive quality products in a timely manner. Assist with answering phones efficiently in accordance with NVI telephone protocol. Ensure all customer service complaints are handled effectively and efficiently. Review reasons for redos and implement practices to correct. Ensure quality standards are met. Check on status and notify customers when orders are in or of any delays. Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. Perform insertion and removal training of contact lens as directed by management and permitted by state law. Ensure store cleanliness policies are adhered to at all times. Complete inventory count and replenish stock as necessary. Ensure all visual merchandising is implemented and maintained. Ensure that the eyeglass department is kept clean and organized at all times. Ensure that inventory control and loss prevention procedures are followed at all times. Qualifications Are you the right fit? - The Suitable Talent Previous retail experience preferred, but not required. Effective interpersonal skills. Ability to present and sell eyeglass features and specialty lenses. Must possess strong customer service skills. Ability to learn optical knowledge. Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations. In some locations, bilingual abilities desired. Ability to stand for extended periods of time that may average 6-8 hours. Additional Information What are the benefits? National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website to learn more. National Vision is an Affirmative Action / Equal Opportunity Employer.
02/24/2022
Full time
Company Description At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As part of the National Vision family of optical retailers, Eyeglass World keeps customers happy with an impressively wide range of services and products. Recently named to the top 3 of Newsweek America's Best Customer Service 2019, Eyeglass World has over 100 locations across the United States. Right now we're looking for a Sales Associate - Keyholder to join our growing team. The Sales Associate will provide excellent customer service while meeting NVI's sales goals. Job Description What would you do? - The Specifics Greet customers in a friendly manner and ensure high quality customer service. Meet NVI's sales objectives. Maintain awareness of same day service using "Ready When Promised" production board. Ensure customers receive quality products in a timely manner. Assist with answering phones efficiently in accordance with NVI telephone protocol. Ensure all customer service complaints are handled effectively and efficiently. Review reasons for redos and implement practices to correct. Ensure quality standards are met. Check on status and notify customers when orders are in or of any delays. Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. Perform insertion and removal training of contact lens as directed by management and permitted by state law. Ensure store cleanliness policies are adhered to at all times. Complete inventory count and replenish stock as necessary. Ensure all visual merchandising is implemented and maintained. Ensure that the eyeglass department is kept clean and organized at all times. Ensure that inventory control and loss prevention procedures are followed at all times. Qualifications Are you the right fit? - The Suitable Talent Previous retail experience preferred, but not required. Effective interpersonal skills. Ability to present and sell eyeglass features and specialty lenses. Must possess strong customer service skills. Ability to learn optical knowledge. Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations. In some locations, bilingual abilities desired. Ability to stand for extended periods of time that may average 6-8 hours. Additional Information What are the benefits? National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website to learn more. National Vision is an Affirmative Action / Equal Opportunity Employer.
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Part Time Keyholder of our store located at the Great Mall Premium Outlets in Milpitas , CA. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
01/27/2021
Full time
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Part Time Keyholder of our store located at the Great Mall Premium Outlets in Milpitas , CA. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Full Time Keyholder of our store located at the Tanger Outlets in Deer Park, NY, 11729. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
01/19/2021
Full time
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Full Time Keyholder of our store located at the Tanger Outlets in Deer Park, NY, 11729. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Full Time Keyholder of our store located at the Great Lakes Crossing in Auburn Hills, MI. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
01/19/2021
Full time
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. We are currently seeking a dynamic individual to join the Movado Company Store team as a Full Time Keyholder of our store located at the Great Lakes Crossing in Auburn Hills, MI. As part of the store management team you will drive sales, open and close the store, assisting staff in reaching and exceeding goals; helping sales associates to provide customer service to support sales growth; assisting with inventory management and other tasks as needed. Other Roles and Responsibilities: Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise Provide exceptional customer service Capture all CRM data in accordance with Company guidelines Establish rapport with actual or potential customers Merchandise product in accordance with company guidelines Maintain a neat, clean, and professional working environment Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display Assist in the maintenance of merchandise control logs as designated by the Store Manager Follow all security and loss prevention procedures in accordance with corporate policies Service watches which includes sizing and battery changes as needed Requirements The ideal candidate has strong selling skills and experience, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Previous management experience strongly preferred. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, SCUDERIA FERRARI®, REBECCA MINKOFF® and URI MINKOFF® watches worldwide, and operates Movado company stores in the United States. Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
PRIMARY OBJECTIVE OF POSITION: To assist retail store management with daily store operational functions and sales activities to ensure positive store results and growth. To receive entry level training in order to gain experience in store operations and develop skills for future advancement. MAJOR AREAS OF ACCOUNTABILITY: 1. Opens and closes the store as scheduled by store management and according to the Company's approved processes and procedures. 2. Leads assigned retail operating functions and staff in capacity as part of Manager on Duty (MOD) program. 3. Performs money handling functions according to established procedures and Store Operating Platforms (SOPs). Works with Store Management to investigate discrepancies with Loss Prevention (LP) and takes corrective action when necessary. 4. Effectively handles customer concerns and escalated questions within the guidelines established by the Company in the absence of store management. Seeks guidance from Store Management when needed for additional input. 5. Fulfills all existing requirements associated with the primary position and job description of sales representative. Key holder responsibilities comprise 10-25% of and take precedence when assigned. 6. Assists all customers or potential customers in a professional, courteous, reliable, attentive, honest and responsive manner by identifying customer needs and providing knowledgeable assistance to help customers select the correct product(s) to serve their needs. 7. Helps maintain a neat and orderly sales environment, including merchandise planograms, product displays and work areas by down stocking, facing and fronting all merchandise in their assigned areas according to Company merchandising standards. 8. Maintains a working knowledge of Northern Tool + Equipment Retail Standard Operating Procedures (SOP's). 9. Protects the store against theft, shrink loss or other suspicious activity by following all LP policies as outlined in the Standard Operating Procedures (SOP's) including product returns and back door security procedures. 10. Participates in all non-commissionable events deemed necessary by the Company such as physical inventories, sales meetings, trade shows and special sales. 11. Keeps supervisor informed of important information developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach. 12. Performs related work as apparent or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school education or equivalent. • At least 6 months of related retail sales experience. • Strong customer service and problem solving skills. • Willingness and the ability to learn leadership skills including employee coaching. • Desire to actively manage own individual development by taking training opportunities in order to grow within role and to be considered for management openings as they become available. • Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel, and others. • Ability to operate and use a Personal Computer (PC). • Ability to maintain a working knowledge of the company's intranet including related Store Operating Platforms (SOPs). • Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel, and others. • Ability to work a schedule that maintains effective store operations. • High mechanical aptitude including having knowledge of light industrial products, hydraulics, etc preferred. • Possesses desire to advance into management role. • Demonstrates Northern Tool + Equipment's 12 Core Competencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to use hands to handle objects; and talk or hear. • Ability to lift up to 70 pounds. • Frequent bending, twisting, stooping, reaching and lifting. • Required to stand on cement floor for long periods of time. • Specific vision abilities required include close vision and the ability to adjust focus. SUPERVISION OF OTHERS: None
09/24/2020
Full time
PRIMARY OBJECTIVE OF POSITION: To assist retail store management with daily store operational functions and sales activities to ensure positive store results and growth. To receive entry level training in order to gain experience in store operations and develop skills for future advancement. MAJOR AREAS OF ACCOUNTABILITY: 1. Opens and closes the store as scheduled by store management and according to the Company's approved processes and procedures. 2. Leads assigned retail operating functions and staff in capacity as part of Manager on Duty (MOD) program. 3. Performs money handling functions according to established procedures and Store Operating Platforms (SOPs). Works with Store Management to investigate discrepancies with Loss Prevention (LP) and takes corrective action when necessary. 4. Effectively handles customer concerns and escalated questions within the guidelines established by the Company in the absence of store management. Seeks guidance from Store Management when needed for additional input. 5. Fulfills all existing requirements associated with the primary position and job description of sales representative. Key holder responsibilities comprise 10-25% of and take precedence when assigned. 6. Assists all customers or potential customers in a professional, courteous, reliable, attentive, honest and responsive manner by identifying customer needs and providing knowledgeable assistance to help customers select the correct product(s) to serve their needs. 7. Helps maintain a neat and orderly sales environment, including merchandise planograms, product displays and work areas by down stocking, facing and fronting all merchandise in their assigned areas according to Company merchandising standards. 8. Maintains a working knowledge of Northern Tool + Equipment Retail Standard Operating Procedures (SOP's). 9. Protects the store against theft, shrink loss or other suspicious activity by following all LP policies as outlined in the Standard Operating Procedures (SOP's) including product returns and back door security procedures. 10. Participates in all non-commissionable events deemed necessary by the Company such as physical inventories, sales meetings, trade shows and special sales. 11. Keeps supervisor informed of important information developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach. 12. Performs related work as apparent or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school education or equivalent. • At least 6 months of related retail sales experience. • Strong customer service and problem solving skills. • Willingness and the ability to learn leadership skills including employee coaching. • Desire to actively manage own individual development by taking training opportunities in order to grow within role and to be considered for management openings as they become available. • Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel, and others. • Ability to operate and use a Personal Computer (PC). • Ability to maintain a working knowledge of the company's intranet including related Store Operating Platforms (SOPs). • Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel, and others. • Ability to work a schedule that maintains effective store operations. • High mechanical aptitude including having knowledge of light industrial products, hydraulics, etc preferred. • Possesses desire to advance into management role. • Demonstrates Northern Tool + Equipment's 12 Core Competencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to use hands to handle objects; and talk or hear. • Ability to lift up to 70 pounds. • Frequent bending, twisting, stooping, reaching and lifting. • Required to stand on cement floor for long periods of time. • Specific vision abilities required include close vision and the ability to adjust focus. SUPERVISION OF OTHERS: None