REMOTE WORK FROM HOME POSSIBLE Adjust commercial automobile physical damage claims. Gather information from policyholders, claimants and witnesses to assess coverage, liability, and damages on automobile physical damage claims. Confirm coverage and associated limits, including policy exclusions, if applicable. Apply appropriate negligence statutes to determine liability. Identify bailment and subrogation opportunities. Handle claims lawsuits including attending court proceedings when necessary. Join a company known for treating employees well and advocating for job satisfaction and overall happiness. Company paid family medical prescription & dental benefits program, life insurance, company matched 401(k), Savings Plan, paid time off for holidays and personal days and competitive compensation. For complete details contact Greg Foss at: ext 270 Or submit resume online at: Or email to: Please reference when responding. Diedre Moire Corporation Diedre Moire Corporation, Inc. Diedremoire_dot_com WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring. CONSIDERED EXPERIENCE INCLUDES: Insurance Claims Adjuster Claims Representative Claims Handler Auto Physical Damage PD Commercial Auto Commercial Property # ClaimsJobs DISCLAIMER: We will make every effort to consider applications for all available positions and shall use one or more of the contact methods and addresses indicated in resume or online application. Indicated location may be proximate or may be desirable point of embarkation for paid or unpaid relocation to another venue. Job descriptions may fit single or multiple presently available or anticipated positions and are NOT an offer of employment or contract implied or otherwise. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers. Linguistics used herein may use First Person Singular and First Person Plural grammatical person construction for and with the meaning of Third Person Singular and Third Person Plural references. We reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Response to a specific posting or advertisement may result in consideration for other opportunities and not necessarily the incentive or basis of the response. Nothing herein is or may be considered a promise, guarantee, offer, pledge, agreement, contract, or oath. If you submit an application or resume which contains your email address, we will use that email address to communicate with you about this and other positions. We use an email quality control service to maintain security and a remove and dead address filter. To cancel receiving email communications, simply send an email from your address with the word "remove" in the subject line to Or, visit the website at jobbankremove_dot_com. If you have further concern regarding email received from us, call .
04/24/2024
REMOTE WORK FROM HOME POSSIBLE Adjust commercial automobile physical damage claims. Gather information from policyholders, claimants and witnesses to assess coverage, liability, and damages on automobile physical damage claims. Confirm coverage and associated limits, including policy exclusions, if applicable. Apply appropriate negligence statutes to determine liability. Identify bailment and subrogation opportunities. Handle claims lawsuits including attending court proceedings when necessary. Join a company known for treating employees well and advocating for job satisfaction and overall happiness. Company paid family medical prescription & dental benefits program, life insurance, company matched 401(k), Savings Plan, paid time off for holidays and personal days and competitive compensation. For complete details contact Greg Foss at: ext 270 Or submit resume online at: Or email to: Please reference when responding. Diedre Moire Corporation Diedre Moire Corporation, Inc. Diedremoire_dot_com WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring. CONSIDERED EXPERIENCE INCLUDES: Insurance Claims Adjuster Claims Representative Claims Handler Auto Physical Damage PD Commercial Auto Commercial Property # ClaimsJobs DISCLAIMER: We will make every effort to consider applications for all available positions and shall use one or more of the contact methods and addresses indicated in resume or online application. Indicated location may be proximate or may be desirable point of embarkation for paid or unpaid relocation to another venue. Job descriptions may fit single or multiple presently available or anticipated positions and are NOT an offer of employment or contract implied or otherwise. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers. Linguistics used herein may use First Person Singular and First Person Plural grammatical person construction for and with the meaning of Third Person Singular and Third Person Plural references. We reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Response to a specific posting or advertisement may result in consideration for other opportunities and not necessarily the incentive or basis of the response. Nothing herein is or may be considered a promise, guarantee, offer, pledge, agreement, contract, or oath. If you submit an application or resume which contains your email address, we will use that email address to communicate with you about this and other positions. We use an email quality control service to maintain security and a remove and dead address filter. To cancel receiving email communications, simply send an email from your address with the word "remove" in the subject line to Or, visit the website at jobbankremove_dot_com. If you have further concern regarding email received from us, call .
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/23/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/22/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/16/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/16/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/15/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/15/2024
Full time
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Chesapeake, VA, and Phoenix, AZ. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. The Inside Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month. Relocation assistance is not available. The Opportunity What you'll do: Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels. Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations. Serves as a resource for less experienced staff, providing informal coaching as appropriate. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies. Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount. Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits. Maintains accurate and current claim file documentation throughout the claims process for complex claims. Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims. Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs. May act as an informal resource for team members with less experience. Recognizes and solves obstacles that occurs in the claims process without supervisory approval. May require limited travel to resolve claims and conduct in-person inspections. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction What sets you apart: US military service or military spouse Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) Xactimate Level 1 and/or Level 2 certification Currently hold an active Adjuster License Bachelor's degree Experience in a call center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary Experienced candidates also encouraged to apply. This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. LOCATION REQUIREMENT: This position services Insureds/Agents in Orange County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Fountain Valley, Westminster, Garden Grove, Santa Ana, Costa Mesa, and Huntington Beach. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
09/25/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary Experienced candidates also encouraged to apply. This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. LOCATION REQUIREMENT: This position services Insureds/Agents in Orange County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Fountain Valley, Westminster, Garden Grove, Santa Ana, Costa Mesa, and Huntington Beach. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
The Travelers Companies, Inc.
Saint Paul, Minnesota
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 5 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
09/24/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 5 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
The Travelers Companies, Inc.
Washington, Washington DC
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
09/24/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities The territory for this job is Quad Cities: Moline, IL, Rock Island, IL, Bettendorf, IA, Davenport, IA Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
09/24/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 Job Description Summary This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities The territory for this job is Quad Cities: Moline, IL, Rock Island, IL, Bettendorf, IA, Davenport, IA Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 4 Job Description Summary This position can be located in any one of the following locations around the Washington, DC area: Alexandria Arlington Haymarket Manassas McClean Reston Tyson's Corner This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
09/24/2021
Full time
Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 4 Job Description Summary This position can be located in any one of the following locations around the Washington, DC area: Alexandria Arlington Haymarket Manassas McClean Reston Tyson's Corner This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Primary Job Duties & Responsibilities Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travel Requirements: Travel Occasionally Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Experience : 0
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/03/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/03/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/03/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/02/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/02/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/02/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
09/01/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
08/31/2021
Full time
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. ## **Primary Job Duties & Responsibilities** - Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. - The on the job training includes practice and execution of the following core assignments: - Handles 1st party property claims of moderate severity and complexity as assigned. - Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Must secure and maintain company credit card required. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.