Why Work for KeHE? Full-time Pay Range: $47,355.00/Yr. - $69,454.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing of products for the Customer's account. Accountabilities are accomplished through working cooperatively to foster an environment consistent with the KeHE Mission and Values. This role is Hyrbid. It requires you being in the Seattle area Essential Functions Assist KeHE Account Manager in the development and execution of company sales and marketing programs for the Customer chain. This includes: assuring accurate and timely development, release, and execution of planograms and category responsibilities; assuring that planograms are designed to achieve customer satisfaction by market area; maximizing profitable sales; utilizing space efficiently; providing adequate inventory allocation to meet normal volume. Assist KeHE Account Manager in coordinating activities and communications among vendors and company functional groups to assure Customer account satisfaction. This includes: providing expert knowledge of category trends; communicating findings to all individuals involved, including Category Managers, Shelf Merchandising Specialists, Manager Shelf Merchandising, Planogram Specialist, etc; assisting KeHE Account Manager in identifying opportunities to increase customer sales through improvement of product mix; identifying and following up on new business development opportunities; advising Category Managers as to what will and will not work to meet their philosophies and objectives while maintaining planogram standards. Providing technical and analytical support to the Category Managers. Analyzing store data to effectively place items in the planogram. Coordinate implementation of merchandising activities, including but not limited to planograms, new items, ads, grand openings, and customer requests. Monitor competitor activities, recommend paths forward to address these activities, and implement approved plans. Assist in monitoring all accounts and receivables. Establish and maintain databases for promotions, price changes, cost changes, item maintenance, and other information regarding sales and marketing activities. Minimum Requirements, Qualifications, Additional Skills, Aptitude High School diploma required; Bachelor's Degree preferred. Minimum two (2) years' experience in sales of grocery products to chain accounts. Understanding of category management with strong quantitative, analytical and computer skills. Working knowledge of and literacy in computer software, including but not limited to word processing, spreadsheet, and presentation applications. Ability to quickly become acclimated to shelf merchandising tools. Advanced Microsoft Excel skills required. This includes advance formulas and V look ups, tables and formatting, conditional formatting, charting, pivot tables and reporting. Qualifications / Additional Skills / Aptitude: Ability and willingness to work flexible hours, including some weekends. Demonstrated ability to recognize and pursue business opportunities without being directed to, acting quickly and decisively when appropriate. Ability to coordinate and prioritize a high volume of work and meet pressing time requirements. Ability to work independently. Demonstrated willingness to take responsibility for personal actions, decisions, and results. Demonstrated strength in oral and written communications with people at all organizational levels. Demonstrated proficiency in conducting effective meetings and making clear and concise presentations. Strong negotiating, communication and organizational skills as well as interpersonal skills. Ability to interact with a diverse group of individuals and contribute to a collaborative work environment - must be a team player. Demonstrated ability to effectively manage a variety of tasks simultaneously, focusing on those with the highest business impact, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible. Demonstrated ability to effectively identify long-term issues, develop and implement strategies to address these issues, and link shorter-term activities to these strategies. Requisition ID 5 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
03/27/2024
Full time
Why Work for KeHE? Full-time Pay Range: $47,355.00/Yr. - $69,454.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing of products for the Customer's account. Accountabilities are accomplished through working cooperatively to foster an environment consistent with the KeHE Mission and Values. This role is Hyrbid. It requires you being in the Seattle area Essential Functions Assist KeHE Account Manager in the development and execution of company sales and marketing programs for the Customer chain. This includes: assuring accurate and timely development, release, and execution of planograms and category responsibilities; assuring that planograms are designed to achieve customer satisfaction by market area; maximizing profitable sales; utilizing space efficiently; providing adequate inventory allocation to meet normal volume. Assist KeHE Account Manager in coordinating activities and communications among vendors and company functional groups to assure Customer account satisfaction. This includes: providing expert knowledge of category trends; communicating findings to all individuals involved, including Category Managers, Shelf Merchandising Specialists, Manager Shelf Merchandising, Planogram Specialist, etc; assisting KeHE Account Manager in identifying opportunities to increase customer sales through improvement of product mix; identifying and following up on new business development opportunities; advising Category Managers as to what will and will not work to meet their philosophies and objectives while maintaining planogram standards. Providing technical and analytical support to the Category Managers. Analyzing store data to effectively place items in the planogram. Coordinate implementation of merchandising activities, including but not limited to planograms, new items, ads, grand openings, and customer requests. Monitor competitor activities, recommend paths forward to address these activities, and implement approved plans. Assist in monitoring all accounts and receivables. Establish and maintain databases for promotions, price changes, cost changes, item maintenance, and other information regarding sales and marketing activities. Minimum Requirements, Qualifications, Additional Skills, Aptitude High School diploma required; Bachelor's Degree preferred. Minimum two (2) years' experience in sales of grocery products to chain accounts. Understanding of category management with strong quantitative, analytical and computer skills. Working knowledge of and literacy in computer software, including but not limited to word processing, spreadsheet, and presentation applications. Ability to quickly become acclimated to shelf merchandising tools. Advanced Microsoft Excel skills required. This includes advance formulas and V look ups, tables and formatting, conditional formatting, charting, pivot tables and reporting. Qualifications / Additional Skills / Aptitude: Ability and willingness to work flexible hours, including some weekends. Demonstrated ability to recognize and pursue business opportunities without being directed to, acting quickly and decisively when appropriate. Ability to coordinate and prioritize a high volume of work and meet pressing time requirements. Ability to work independently. Demonstrated willingness to take responsibility for personal actions, decisions, and results. Demonstrated strength in oral and written communications with people at all organizational levels. Demonstrated proficiency in conducting effective meetings and making clear and concise presentations. Strong negotiating, communication and organizational skills as well as interpersonal skills. Ability to interact with a diverse group of individuals and contribute to a collaborative work environment - must be a team player. Demonstrated ability to effectively manage a variety of tasks simultaneously, focusing on those with the highest business impact, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible. Demonstrated ability to effectively identify long-term issues, develop and implement strategies to address these issues, and link shorter-term activities to these strategies. Requisition ID 5 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
Why Work for KeHE? Full-time Pay Range: $47,355.00/Yr. - $62,000.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing of products for the Customer's account. Accountabilities are accomplished through working cooperatively to foster an environment consistent with the KeHE Mission and Values. This role is Hybrid. You would be in the office 2-3 days a week Essential Functions Assist KeHE Account Manager in the development and execution of company sales and marketing programs for the Customer chain. This includes: assuring accurate and timely development, release, and execution of planograms and category responsibilities; assuring that planograms are designed to achieve customer satisfaction by market area; maximizing profitable sales; utilizing space efficiently; providing adequate inventory allocation to meet normal volume. Assist KeHE Account Manager in coordinating activities and communications among vendors and company functional groups to assure Customer account satisfaction. This includes: providing expert knowledge of category trends; communicating findings to all individuals involved, including Category Managers, Shelf Merchandising Specialists, Manager Shelf Merchandising, Planogram Specialist, etc; assisting KeHE Account Manager in identifying opportunities to increase customer sales through improvement of product mix; identifying and following up on new business development opportunities; advising Category Managers as to what will and will not work to meet their philosophies and objectives while maintaining planogram standards. Providing technical and analytical support to the Category Managers. Analyzing store data to effectively place items in the planogram. Coordinate implementation of merchandising activities, including but not limited to planograms, new items, ads, grand openings, and customer requests. Monitor competitor activities, recommend paths forward to address these activities, and implement approved plans. Assist in monitoring all accounts and receivables. Establish and maintain databases for promotions, price changes, cost changes, item maintenance, and other information regarding sales and marketing activities. Minimum Requirements, Qualifications, Additional Skills, Aptitude High School diploma required; Bachelor's Degree preferred. Minimum two (2) years' experience in sales of grocery products to chain accounts. Understanding of category management with strong quantitative, analytical and computer skills. Working knowledge of and literacy in computer software, including but not limited to word processing, spreadsheet, and presentation applications. Ability to quickly become acclimated to shelf merchandising tools. Advanced Microsoft Excel skills required. This includes advance formulas and V look ups, tables and formatting, conditional formatting, charting, pivot tables and reporting. Qualifications / Additional Skills / Aptitude: Ability and willingness to work flexible hours, including some weekends. Demonstrated ability to recognize and pursue business opportunities without being directed to, acting quickly and decisively when appropriate. Ability to coordinate and prioritize a high volume of work and meet pressing time requirements. Ability to work independently. Demonstrated willingness to take responsibility for personal actions, decisions, and results. Demonstrated strength in oral and written communications with people at all organizational levels. Demonstrated proficiency in conducting effective meetings and making clear and concise presentations. Strong negotiating, communication and organizational skills as well as interpersonal skills. Ability to interact with a diverse group of individuals and contribute to a collaborative work environment - must be a team player. Demonstrated ability to effectively manage a variety of tasks simultaneously, focusing on those with the highest business impact, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible. Demonstrated ability to effectively identify long-term issues, develop and implement strategies to address these issues, and link shorter-term activities to these strategies. Requisition ID 8 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
03/26/2024
Full time
Why Work for KeHE? Full-time Pay Range: $47,355.00/Yr. - $62,000.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing of products for the Customer's account. Accountabilities are accomplished through working cooperatively to foster an environment consistent with the KeHE Mission and Values. This role is Hybrid. You would be in the office 2-3 days a week Essential Functions Assist KeHE Account Manager in the development and execution of company sales and marketing programs for the Customer chain. This includes: assuring accurate and timely development, release, and execution of planograms and category responsibilities; assuring that planograms are designed to achieve customer satisfaction by market area; maximizing profitable sales; utilizing space efficiently; providing adequate inventory allocation to meet normal volume. Assist KeHE Account Manager in coordinating activities and communications among vendors and company functional groups to assure Customer account satisfaction. This includes: providing expert knowledge of category trends; communicating findings to all individuals involved, including Category Managers, Shelf Merchandising Specialists, Manager Shelf Merchandising, Planogram Specialist, etc; assisting KeHE Account Manager in identifying opportunities to increase customer sales through improvement of product mix; identifying and following up on new business development opportunities; advising Category Managers as to what will and will not work to meet their philosophies and objectives while maintaining planogram standards. Providing technical and analytical support to the Category Managers. Analyzing store data to effectively place items in the planogram. Coordinate implementation of merchandising activities, including but not limited to planograms, new items, ads, grand openings, and customer requests. Monitor competitor activities, recommend paths forward to address these activities, and implement approved plans. Assist in monitoring all accounts and receivables. Establish and maintain databases for promotions, price changes, cost changes, item maintenance, and other information regarding sales and marketing activities. Minimum Requirements, Qualifications, Additional Skills, Aptitude High School diploma required; Bachelor's Degree preferred. Minimum two (2) years' experience in sales of grocery products to chain accounts. Understanding of category management with strong quantitative, analytical and computer skills. Working knowledge of and literacy in computer software, including but not limited to word processing, spreadsheet, and presentation applications. Ability to quickly become acclimated to shelf merchandising tools. Advanced Microsoft Excel skills required. This includes advance formulas and V look ups, tables and formatting, conditional formatting, charting, pivot tables and reporting. Qualifications / Additional Skills / Aptitude: Ability and willingness to work flexible hours, including some weekends. Demonstrated ability to recognize and pursue business opportunities without being directed to, acting quickly and decisively when appropriate. Ability to coordinate and prioritize a high volume of work and meet pressing time requirements. Ability to work independently. Demonstrated willingness to take responsibility for personal actions, decisions, and results. Demonstrated strength in oral and written communications with people at all organizational levels. Demonstrated proficiency in conducting effective meetings and making clear and concise presentations. Strong negotiating, communication and organizational skills as well as interpersonal skills. Ability to interact with a diverse group of individuals and contribute to a collaborative work environment - must be a team player. Demonstrated ability to effectively manage a variety of tasks simultaneously, focusing on those with the highest business impact, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible. Demonstrated ability to effectively identify long-term issues, develop and implement strategies to address these issues, and link shorter-term activities to these strategies. Requisition ID 8 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
Job Description About the Role As a Sales Market Visual Project Lead USA - CA - PR, you are responsible for ensuring strong visual implementation of store projects and roll-out new VM components to support Area & Store teams to deliver the visual and commercial excellence, during each project phase and openings within the Sales Market. You provide the Region and Sales Market with required preparation for planned store projects, new stores and rebuilds. In collaboration with the Region, Expansion and Sales Market, you support & develop the store team with project implementation. This hybrid role reports into our Regional Visual Merchandising Project Manager and is based out of New York, NY. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities Plan, prepare and implement store projects and new VM components to enable future physical store identity and to maximize the customer experience, following the latest global recommendation/guidelines Secure a strong implementation plan for all store projects and roll-out new VM components aligned with the latest global recommendation/guiding principle for new openings, rebuilds and CX Upgrade Light together with relevant stakeholders such as Business Analyst Store Projects Provide layout support and solutions during phase planning (in relevant Drawing Program) for short term/temporary projects and rebuilds focused on assortment/seasonal changes, interior & commercial layout to secure excellent customer experience following the latest Global Interior Placement Guidelines Secure the right amount of people resources to achieve the highest possible standards for store projects in cross collaboration with relevant stakeholders including Visual, Construction and Facilities through all store projects Ensure and adapt project pipeline and implementation plan based on the project demand and current business needs, actively communicating with Regional Visual Project Manager and Sales Market Visual Manager Support Regional Visual Project Manager with preparation work and material (interior count, current layouts, inventory, photos etc.) for new stores, rebuilds and closures Together with relevant functions you have the planning overview of the ordering and delivery of relevant NCG materials for all store projects Collaborate with Store Designers, Regional Visual Project Manager, Business Analyst Store Projects, and Material Lead to secure LIMA is updated according to latest project information Provide VM support to ensure strong visual execution of all store projects and deliver visual and commercial excellence based on the scope of work for each project phase with Regional Visual Project Manager and Sales Market Visual Manager Execute the right interior and concept placement for selected project focused on noncomplex layout projects such as new Display Tools & Forms, Carriers and new A-area packages, Windows and CX Upgrade Light. Support Area and Stores to roll-out and deliver excellent visual and commercial standards at all execution stages of new VM components Together with Business Analyst Store Projects you prepare, communicate project plan and timeline delivered through kick-off, meetings and store visits with Sales Market, Area, and Store teams Support execution of new initiatives prioritized by the Regional Visual Project Manager focusing on upskilling and new directions based on updated Global VM strategies Support, follow-up and provide feedback on execution phases of any store project on-site in collaboration with Sales Market, Area and Store team, Business Analyst Store Projects, and Regional Visual Project Manager Ensure to handover store projects and provide final feedback on the implementation with Store Designers, Regional Visual Project Manager and Business Analyst Store Projects Attract, drive, and develop future talents through coaching, inspiration, and feedback. Domestic and International travel required
03/21/2024
Full time
Job Description About the Role As a Sales Market Visual Project Lead USA - CA - PR, you are responsible for ensuring strong visual implementation of store projects and roll-out new VM components to support Area & Store teams to deliver the visual and commercial excellence, during each project phase and openings within the Sales Market. You provide the Region and Sales Market with required preparation for planned store projects, new stores and rebuilds. In collaboration with the Region, Expansion and Sales Market, you support & develop the store team with project implementation. This hybrid role reports into our Regional Visual Merchandising Project Manager and is based out of New York, NY. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities Plan, prepare and implement store projects and new VM components to enable future physical store identity and to maximize the customer experience, following the latest global recommendation/guidelines Secure a strong implementation plan for all store projects and roll-out new VM components aligned with the latest global recommendation/guiding principle for new openings, rebuilds and CX Upgrade Light together with relevant stakeholders such as Business Analyst Store Projects Provide layout support and solutions during phase planning (in relevant Drawing Program) for short term/temporary projects and rebuilds focused on assortment/seasonal changes, interior & commercial layout to secure excellent customer experience following the latest Global Interior Placement Guidelines Secure the right amount of people resources to achieve the highest possible standards for store projects in cross collaboration with relevant stakeholders including Visual, Construction and Facilities through all store projects Ensure and adapt project pipeline and implementation plan based on the project demand and current business needs, actively communicating with Regional Visual Project Manager and Sales Market Visual Manager Support Regional Visual Project Manager with preparation work and material (interior count, current layouts, inventory, photos etc.) for new stores, rebuilds and closures Together with relevant functions you have the planning overview of the ordering and delivery of relevant NCG materials for all store projects Collaborate with Store Designers, Regional Visual Project Manager, Business Analyst Store Projects, and Material Lead to secure LIMA is updated according to latest project information Provide VM support to ensure strong visual execution of all store projects and deliver visual and commercial excellence based on the scope of work for each project phase with Regional Visual Project Manager and Sales Market Visual Manager Execute the right interior and concept placement for selected project focused on noncomplex layout projects such as new Display Tools & Forms, Carriers and new A-area packages, Windows and CX Upgrade Light. Support Area and Stores to roll-out and deliver excellent visual and commercial standards at all execution stages of new VM components Together with Business Analyst Store Projects you prepare, communicate project plan and timeline delivered through kick-off, meetings and store visits with Sales Market, Area, and Store teams Support execution of new initiatives prioritized by the Regional Visual Project Manager focusing on upskilling and new directions based on updated Global VM strategies Support, follow-up and provide feedback on execution phases of any store project on-site in collaboration with Sales Market, Area and Store team, Business Analyst Store Projects, and Regional Visual Project Manager Ensure to handover store projects and provide final feedback on the implementation with Store Designers, Regional Visual Project Manager and Business Analyst Store Projects Attract, drive, and develop future talents through coaching, inspiration, and feedback. Domestic and International travel required
General Summary The Technical Support Analyst I provides Help Desk support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of low complexity. Responds to telephone, email, on-line, and walk-up requests for technical support. Documents, tracks, and monitors requests and incidents using the help desk ticketing system, applicable systems, and tools.Additionally, the Technical Support Analyst I may coordinate with other teams or departments to resolve user problems.is responsible for general maintenance of computers and computer equipment. The Technical Support Analyst I is expected to undertake general tasks which will promote seamless use of IT infrastructure in a work environment. This position acts as a liaison between Information Technologies and user department(s). Plans, organizes, and controls the use of IT resources to restore operational functionality (Incidents) and satisfy customer requests for new services (Service Requests). Provides support to Workstation Analysts, Application Analysts and Networking staff. Assists in performing basic tasks (such as: enterprise-wide operating system updates and software upgrades, interacting with vendors, troubleshooting over the telephone/remote control/in-person, ensures an accurate inventory of all information technology hardware and software, creating FAQs for end users. Shares responsibility, through meeting or exceeding individual performance metrics, to the team meeting it's goals and objectives. Essential Duties and Responsibilities Responds to requests for assistance. Investigates need for additional services, programs, software, or modifications. Suggests methods of improving operations with computer technology. Demonstrates customer relations skills and maintains a positive attitude and company image during all interactions with end users and staff. Meticulously tracks every request sent to the IT department. Fully documents each request. Provides timely status back to users. Notifies department and significant events relating to automation. Works in conjunction with department manager on assessing peripheral needs. Keeps Manager of User Services informed of all potential problems and issues. Complete reports in the allotted time period. Continuously improves proficiency and knowledge. Participates in upgrade training for all phases of automation to increase knowledge and abilities, particularly as it relates to integration of all products. Meets or exceeds individual performance metrics in alignment with team goals and objectives. Uses approved tools to document requests for service from all hospital staff via phone, e-mail, or walk-up visits. Manages all requests for services that come in to the IT department through the Service Desk. Coordinates with IT specialist to satisfy customers' requests. Creates manuals of software/hardware implemented for IT team support. Create, modify, and/or delete user accounts per department policy. Installs and tests new software to include anti-virus software. Ensures software is properly configured, regularly updated and works properly on all PC and server stations. Other duties as assigned. Job Qualifications Education High School diploma or equivalent required. Any combination of education and training equivalent to a possession of a Associates' degree in computer science, or related degree; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein. Work Experience Technical knowledge of Microsoft Windows and PC hardware and internal components. Working knowledge of DNS, DHCP, TCP/IP, FTP, and DFS. Ability to read and understand technical manuals, procedure documentation, and OEM guides. Application support experience with Windows 10, Microsoft Office, Active Directory, and the ability to learn specialized applications. Knowledge to operate most office equipment. Certification/License None required. Mental/Physical Requirements Close mental and visual concentration and variable operations for sustained periods of time. Ability to stand, walk, sit, and reach. Most of the work day will be spent sitting at a desk. Must be able to transport self to various parts of hospital 80% of time. Occasional lifting up to 35 lbs. Working Conditions Standard office conditions; well lighted, climate controlled area.
02/19/2022
Full time
General Summary The Technical Support Analyst I provides Help Desk support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of low complexity. Responds to telephone, email, on-line, and walk-up requests for technical support. Documents, tracks, and monitors requests and incidents using the help desk ticketing system, applicable systems, and tools.Additionally, the Technical Support Analyst I may coordinate with other teams or departments to resolve user problems.is responsible for general maintenance of computers and computer equipment. The Technical Support Analyst I is expected to undertake general tasks which will promote seamless use of IT infrastructure in a work environment. This position acts as a liaison between Information Technologies and user department(s). Plans, organizes, and controls the use of IT resources to restore operational functionality (Incidents) and satisfy customer requests for new services (Service Requests). Provides support to Workstation Analysts, Application Analysts and Networking staff. Assists in performing basic tasks (such as: enterprise-wide operating system updates and software upgrades, interacting with vendors, troubleshooting over the telephone/remote control/in-person, ensures an accurate inventory of all information technology hardware and software, creating FAQs for end users. Shares responsibility, through meeting or exceeding individual performance metrics, to the team meeting it's goals and objectives. Essential Duties and Responsibilities Responds to requests for assistance. Investigates need for additional services, programs, software, or modifications. Suggests methods of improving operations with computer technology. Demonstrates customer relations skills and maintains a positive attitude and company image during all interactions with end users and staff. Meticulously tracks every request sent to the IT department. Fully documents each request. Provides timely status back to users. Notifies department and significant events relating to automation. Works in conjunction with department manager on assessing peripheral needs. Keeps Manager of User Services informed of all potential problems and issues. Complete reports in the allotted time period. Continuously improves proficiency and knowledge. Participates in upgrade training for all phases of automation to increase knowledge and abilities, particularly as it relates to integration of all products. Meets or exceeds individual performance metrics in alignment with team goals and objectives. Uses approved tools to document requests for service from all hospital staff via phone, e-mail, or walk-up visits. Manages all requests for services that come in to the IT department through the Service Desk. Coordinates with IT specialist to satisfy customers' requests. Creates manuals of software/hardware implemented for IT team support. Create, modify, and/or delete user accounts per department policy. Installs and tests new software to include anti-virus software. Ensures software is properly configured, regularly updated and works properly on all PC and server stations. Other duties as assigned. Job Qualifications Education High School diploma or equivalent required. Any combination of education and training equivalent to a possession of a Associates' degree in computer science, or related degree; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein. Work Experience Technical knowledge of Microsoft Windows and PC hardware and internal components. Working knowledge of DNS, DHCP, TCP/IP, FTP, and DFS. Ability to read and understand technical manuals, procedure documentation, and OEM guides. Application support experience with Windows 10, Microsoft Office, Active Directory, and the ability to learn specialized applications. Knowledge to operate most office equipment. Certification/License None required. Mental/Physical Requirements Close mental and visual concentration and variable operations for sustained periods of time. Ability to stand, walk, sit, and reach. Most of the work day will be spent sitting at a desk. Must be able to transport self to various parts of hospital 80% of time. Occasional lifting up to 35 lbs. Working Conditions Standard office conditions; well lighted, climate controlled area.
About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role We are currently seeking an experienced BI Analyst to join our Reporting and Analytics team. You will be involved in the entire development lifecycle helping to define requirements, architect designs, develop complex ETL, design and code reports, test results and produce analytics for internal use within the company. You will have the opportunity to participate in determining the direction of new development and actively share knowledge with other team members. The primary purpose of this position is to support the Operational business performance reporting and internal customer self-service reporting. The secondary role will include analyzing data, processes, and systems to identify opportunities for process and performance improvement. The Main Responsibilities Be involved in all aspects of the development life cycle including, requirements gathering, architecture, development, testing, training, implementation and support of reporting applications to be used internally by our employees. Understand business requirements in BI context and design data models to transform raw data into meaningful insights Create dashboards and interactive visual reports using Tableau Conduct some in-depth analysis providing some actionable insights to aid decision making Convert business requirements into technical specifications and decide timeline to accomplish Using your creativity and curiosity to partner with associates in other business areas to define business needs and help translate those needs into reporting system requirements Develop back end SQL Server and Oracle data marts in support of team data and reporting initiatives. Create complex SQL queries and database objects (stored procs, views, etc) to pull and manage data. Interface with other teams and departments to develop new and modify existing reporting applications. Resolve data and reporting issues from business partners. Provide data and programming expertise to meet internal ad hoc data requirements. Provide production support (generally during normal business hours) for scheduled reporting activities. What We Look For in a Candidate 4+ years experience in Data analysis and Dashboard reporting. Bachelor's degree in computer science, Business Administration, or a related field of study, or equivalent experience. Master's degree a plus. Ability to optimize dashboard performance to handle large volumes of data. Tableau Server Administration Knowledge is a plus. Strong T-SQL Knowledge and Tableau is required. Demonstrated ability to troubleshoot complex coding issues that require back tracing logic through multiple packages, stored procs and data sources Proven knowledge of handling both structured / unstructured data in data lakes (with Hadoop Hive) is a plus Excellent written and verbal communication skills required to communicate with business managers and end users. Strong problem-solving skills. Telecommunications industry experience a plus. Strong troubleshooting and investigation skills What to Expect Next Requisition #: 268971 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range Salary Min : 72540 Salary Max : 161520 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 72540 Salary Max : 161520 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
11/10/2021
Full time
About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role We are currently seeking an experienced BI Analyst to join our Reporting and Analytics team. You will be involved in the entire development lifecycle helping to define requirements, architect designs, develop complex ETL, design and code reports, test results and produce analytics for internal use within the company. You will have the opportunity to participate in determining the direction of new development and actively share knowledge with other team members. The primary purpose of this position is to support the Operational business performance reporting and internal customer self-service reporting. The secondary role will include analyzing data, processes, and systems to identify opportunities for process and performance improvement. The Main Responsibilities Be involved in all aspects of the development life cycle including, requirements gathering, architecture, development, testing, training, implementation and support of reporting applications to be used internally by our employees. Understand business requirements in BI context and design data models to transform raw data into meaningful insights Create dashboards and interactive visual reports using Tableau Conduct some in-depth analysis providing some actionable insights to aid decision making Convert business requirements into technical specifications and decide timeline to accomplish Using your creativity and curiosity to partner with associates in other business areas to define business needs and help translate those needs into reporting system requirements Develop back end SQL Server and Oracle data marts in support of team data and reporting initiatives. Create complex SQL queries and database objects (stored procs, views, etc) to pull and manage data. Interface with other teams and departments to develop new and modify existing reporting applications. Resolve data and reporting issues from business partners. Provide data and programming expertise to meet internal ad hoc data requirements. Provide production support (generally during normal business hours) for scheduled reporting activities. What We Look For in a Candidate 4+ years experience in Data analysis and Dashboard reporting. Bachelor's degree in computer science, Business Administration, or a related field of study, or equivalent experience. Master's degree a plus. Ability to optimize dashboard performance to handle large volumes of data. Tableau Server Administration Knowledge is a plus. Strong T-SQL Knowledge and Tableau is required. Demonstrated ability to troubleshoot complex coding issues that require back tracing logic through multiple packages, stored procs and data sources Proven knowledge of handling both structured / unstructured data in data lakes (with Hadoop Hive) is a plus Excellent written and verbal communication skills required to communicate with business managers and end users. Strong problem-solving skills. Telecommunications industry experience a plus. Strong troubleshooting and investigation skills What to Expect Next Requisition #: 268971 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range Salary Min : 72540 Salary Max : 161520 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 72540 Salary Max : 161520 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Position Overview:Are you a Reporting and Data Analytics specialist? Would you like to join a team passionate about this space? The Accounts Receivable (AR) group at Freddie Mac is currently seeking a Business Analysis Senior candidate to join this dynamic and forward-thinking group! The successful candidate will perform reporting, data analytical and compliance activities as part of the Revenue Assurance Team. The role requires attention to detail, and well-developed analytical and organizational skills. The Senior will work closely with AR personnel who are data owners and/or key data consumers. Will also regularly engage and support business owners in monitoring compliance with system access policies, standards, and procedures for the group. The position will report to the Operations Change Manager for Revenue Assurance.Our Impact:Freddie Mac Accounts Receivable team is a shared service for the majority of corporate accounts receivable functions to include bill processing and receivable creation, eBill management, cash and payment activities, counterparty compliance and project support.The Revenue Assurance Team performs reporting support, data analytics, business management, project business management and project management.Position Responsibilities include: Data Governance Management/Data Issue Management (Movement, Discrepancies, etc.)Collaborate with Data Modeling teamsCreate, Maintain, Manage, Certify catalog of non-IT supported computing infrastructures and data queriesAd Hoc RequestsAccess Management & Information Security ReviewsMonthly Management ReportingChange Implementation (UAT testing, small changes/enhancements, production fixes)Root Cause analysis and resolution support of production IssuesControl MonitoringProject SupportSupporting business to Develop controlsYour Impact:Crafting strategies around reporting, quality, implementation of future state data architecture, metadata and information governanceCreating and maintaining processes and procedures to align with divisional and enterprise standards related to privacy, information security, information classification, records retention, and data governanceCreating and maintaining an accurate and complete inventory of applications, end user controls, models, data stores, LANs, and SharePoint sitesDocumenting and managing business metadataProviding input to reporting on information risk KPIs, KCIs, and KRIsQualifications:5 - 8 years of reporting/ analytics/ data governance experience within the mortgage and or financial services industryBachelor's degree in IT, Finance, related field or an equivalent combination of education and experienceExperience in development and management of database reporting using Access/SAS/SQLExperience defining and detailing business processes and information including metadata and data lineageKeys to Success in this Role:Self-starter with a positive outlook and desire to solve problems!Outstanding verbal and written communication and organizational skillsAbility to collaborate effectively, challenge status quo and inspire changeProficient in Access, SAS, SQL reportingFamiliarity with Tableau, Hyperion, Python, Collibra and other programming and data management tools a plus.Strong analytical, project management, and interpersonal skills.Demonstrate the ability to build good relationships across the organization.Provide resolutions to an extensive range of complicated problems. Solutions should be innovative, thorough, and practicable.Be independent and a thought-leader in determining and developing approach to solutions.Current Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:Information TechnologyFLSA Status:Exempt
09/14/2021
Full time
Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Position Overview:Are you a Reporting and Data Analytics specialist? Would you like to join a team passionate about this space? The Accounts Receivable (AR) group at Freddie Mac is currently seeking a Business Analysis Senior candidate to join this dynamic and forward-thinking group! The successful candidate will perform reporting, data analytical and compliance activities as part of the Revenue Assurance Team. The role requires attention to detail, and well-developed analytical and organizational skills. The Senior will work closely with AR personnel who are data owners and/or key data consumers. Will also regularly engage and support business owners in monitoring compliance with system access policies, standards, and procedures for the group. The position will report to the Operations Change Manager for Revenue Assurance.Our Impact:Freddie Mac Accounts Receivable team is a shared service for the majority of corporate accounts receivable functions to include bill processing and receivable creation, eBill management, cash and payment activities, counterparty compliance and project support.The Revenue Assurance Team performs reporting support, data analytics, business management, project business management and project management.Position Responsibilities include: Data Governance Management/Data Issue Management (Movement, Discrepancies, etc.)Collaborate with Data Modeling teamsCreate, Maintain, Manage, Certify catalog of non-IT supported computing infrastructures and data queriesAd Hoc RequestsAccess Management & Information Security ReviewsMonthly Management ReportingChange Implementation (UAT testing, small changes/enhancements, production fixes)Root Cause analysis and resolution support of production IssuesControl MonitoringProject SupportSupporting business to Develop controlsYour Impact:Crafting strategies around reporting, quality, implementation of future state data architecture, metadata and information governanceCreating and maintaining processes and procedures to align with divisional and enterprise standards related to privacy, information security, information classification, records retention, and data governanceCreating and maintaining an accurate and complete inventory of applications, end user controls, models, data stores, LANs, and SharePoint sitesDocumenting and managing business metadataProviding input to reporting on information risk KPIs, KCIs, and KRIsQualifications:5 - 8 years of reporting/ analytics/ data governance experience within the mortgage and or financial services industryBachelor's degree in IT, Finance, related field or an equivalent combination of education and experienceExperience in development and management of database reporting using Access/SAS/SQLExperience defining and detailing business processes and information including metadata and data lineageKeys to Success in this Role:Self-starter with a positive outlook and desire to solve problems!Outstanding verbal and written communication and organizational skillsAbility to collaborate effectively, challenge status quo and inspire changeProficient in Access, SAS, SQL reportingFamiliarity with Tableau, Hyperion, Python, Collibra and other programming and data management tools a plus.Strong analytical, project management, and interpersonal skills.Demonstrate the ability to build good relationships across the organization.Provide resolutions to an extensive range of complicated problems. Solutions should be innovative, thorough, and practicable.Be independent and a thought-leader in determining and developing approach to solutions.Current Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:Information TechnologyFLSA Status:Exempt
General Overview: Develop and manage departmental financial plans in support of merchandising strategies. Partner with merchandising in developing item/program/category strategies to support financial plans. Recommend and execute changes as needed to ensure profitability and productivity. Responsible for the professional development of the Inventory Management Analyst and/or Inventory Management Specialist. Principal Duties and Responsibilities: Business owner of total departmental inventory (inbound and outbound) and results Manage the departmental financial plans and the OTB at the department, category, and sku level with monthly presentation to senior management Partner with Merchant on appropriate quantities and cost to assort for core schematic, seasonal shops, and guidelines Develop pre and in season financial plans and analysis (units, sales, and margin) for sku's, programs, categories, and order corresponding quantities Develop and manage inventory plans for shops and advertising Manage order flow quantities to support sales, inventory, margin, DC space plans, and turn Responsible for forecast accuracy Communicate assortment plan with Inventory Management Analyst to achieve appropriate distribution strategies by developing flow strategies for all product types, core, seasonal, new, and advertising Direct Inventory Management Analyst to allocate appropriately to support schematic, shops, and guidelines to stay within in stock and turn goal Develop profitable entrance and exit strategies with merchandising for new, seasonal and replacement programs Develop in season pricing strategies with appropriate margin for discontinued inventories Develop and manage PO (projection, validity, timely entering into system based on lead times, balance to shops, guidelines, and advertised goods) generation, maintenance, chargebacks, and vendor communication Be an integral partner with Visual, Merchandising, Store Operations, Vendors, Distribution Centers, and E-Commerce Responsible for Inventory Management Analyst development and execution Job Requirements: Minimum 3-5 years Retail/Catalog/Internet Planning and Distribution experience Previous OTB management experience required Supervising experience a plus Excellent analytical and problem solving skills with ability to deal with ambiguity and complexities Proficient in Microsoft office products including advanced level Excel Excellent ability in organization, communication, and presentation skills to influence others Bachelors degree required PC operation 30+ hours per week Key Competencies: Business Acumen/Decision Quality Dealing with Ambiguity Command/Communication Skills Conflict Management/Positively Influence Timely Decision Making/Results Oriented
01/31/2021
General Overview: Develop and manage departmental financial plans in support of merchandising strategies. Partner with merchandising in developing item/program/category strategies to support financial plans. Recommend and execute changes as needed to ensure profitability and productivity. Responsible for the professional development of the Inventory Management Analyst and/or Inventory Management Specialist. Principal Duties and Responsibilities: Business owner of total departmental inventory (inbound and outbound) and results Manage the departmental financial plans and the OTB at the department, category, and sku level with monthly presentation to senior management Partner with Merchant on appropriate quantities and cost to assort for core schematic, seasonal shops, and guidelines Develop pre and in season financial plans and analysis (units, sales, and margin) for sku's, programs, categories, and order corresponding quantities Develop and manage inventory plans for shops and advertising Manage order flow quantities to support sales, inventory, margin, DC space plans, and turn Responsible for forecast accuracy Communicate assortment plan with Inventory Management Analyst to achieve appropriate distribution strategies by developing flow strategies for all product types, core, seasonal, new, and advertising Direct Inventory Management Analyst to allocate appropriately to support schematic, shops, and guidelines to stay within in stock and turn goal Develop profitable entrance and exit strategies with merchandising for new, seasonal and replacement programs Develop in season pricing strategies with appropriate margin for discontinued inventories Develop and manage PO (projection, validity, timely entering into system based on lead times, balance to shops, guidelines, and advertised goods) generation, maintenance, chargebacks, and vendor communication Be an integral partner with Visual, Merchandising, Store Operations, Vendors, Distribution Centers, and E-Commerce Responsible for Inventory Management Analyst development and execution Job Requirements: Minimum 3-5 years Retail/Catalog/Internet Planning and Distribution experience Previous OTB management experience required Supervising experience a plus Excellent analytical and problem solving skills with ability to deal with ambiguity and complexities Proficient in Microsoft office products including advanced level Excel Excellent ability in organization, communication, and presentation skills to influence others Bachelors degree required PC operation 30+ hours per week Key Competencies: Business Acumen/Decision Quality Dealing with Ambiguity Command/Communication Skills Conflict Management/Positively Influence Timely Decision Making/Results Oriented
General Summary: The Administrative Assistant is the primary customer service agent for Visual Merchandising. They are responsible for responding to all field team members calling or emailing the store support center with questions regarding planograms. They are also responsible for welcoming visitors to the Visual Merchandising Facility. Additionally, the Visual Merchandising Coordinator provides day to day administrative support to the 40+ team members in the Space Planning Department. Principal Duties & Responsibilities: Act as the single point of contact for Stores (8200+), District Managers, Area Operations Managers, Regional VPs, and Store Opening Project managers regarding planograms. Receive and respond to 6000+ calls and 4000+ emails annually. Resolve problems by clarifying field team member's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Take complex field team orders using order systems and provide accurate information. Submit and process planogram material and sign orders using a Systematic Order System (Retek Mass Order Form) Collaborate with Visual Merchandising Specialists and Space Planning Analysts on solving problems and providing answers to field operation questions. Maintain SLAs. Work with mailroom and shipping partner on delivery confirmation for shipping claims and exception resolution. Oversee new hire "On-boarding" by submitting all necessary paperwork that includes ordering nameplates, assigning seating location, set-up of phone service and computer, access to required applications and troubleshooting issues that may arise as a result of On-boarding. Greet, log, and print badges for visitors and suppliers to the Visual Merchandising Building and Sample Store. Manage access to the Visual Merchandising Building and Ensure that visitors are escorted through Sample Store. Maintain office supply inventory; anticipate supply needs and manage supply order/procurement process. Any special projects as needed and passed down from the Retail Management team Position Requirements: Office work environment, 40+ work hours per week Minimum Requirements: Education: High School Diploma, Associates Degree Preferred Experience: 3-5 years customer service and/or administrative work, preferably in a corporate environment Job Related Skills: Call Center Experience; Professional Communications and Interpersonal skills via phone and email C omputer skills: Microsoft Word, Excel and Outlook. Google Docs and Retek preferred.
01/22/2021
Full time
General Summary: The Administrative Assistant is the primary customer service agent for Visual Merchandising. They are responsible for responding to all field team members calling or emailing the store support center with questions regarding planograms. They are also responsible for welcoming visitors to the Visual Merchandising Facility. Additionally, the Visual Merchandising Coordinator provides day to day administrative support to the 40+ team members in the Space Planning Department. Principal Duties & Responsibilities: Act as the single point of contact for Stores (8200+), District Managers, Area Operations Managers, Regional VPs, and Store Opening Project managers regarding planograms. Receive and respond to 6000+ calls and 4000+ emails annually. Resolve problems by clarifying field team member's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Take complex field team orders using order systems and provide accurate information. Submit and process planogram material and sign orders using a Systematic Order System (Retek Mass Order Form) Collaborate with Visual Merchandising Specialists and Space Planning Analysts on solving problems and providing answers to field operation questions. Maintain SLAs. Work with mailroom and shipping partner on delivery confirmation for shipping claims and exception resolution. Oversee new hire "On-boarding" by submitting all necessary paperwork that includes ordering nameplates, assigning seating location, set-up of phone service and computer, access to required applications and troubleshooting issues that may arise as a result of On-boarding. Greet, log, and print badges for visitors and suppliers to the Visual Merchandising Building and Sample Store. Manage access to the Visual Merchandising Building and Ensure that visitors are escorted through Sample Store. Maintain office supply inventory; anticipate supply needs and manage supply order/procurement process. Any special projects as needed and passed down from the Retail Management team Position Requirements: Office work environment, 40+ work hours per week Minimum Requirements: Education: High School Diploma, Associates Degree Preferred Experience: 3-5 years customer service and/or administrative work, preferably in a corporate environment Job Related Skills: Call Center Experience; Professional Communications and Interpersonal skills via phone and email C omputer skills: Microsoft Word, Excel and Outlook. Google Docs and Retek preferred.