A busy healthcare facility is seeking an experienced Customer Service Professional to join their team. The ideal candidate will handle high-volume inbound and outbound calls, deliver exceptional service, and support patients and staff by resolving inquiries efficiently and professionally. Responsibilities: Manage incoming and/or outgoing calls while providing accurate information and support. Answer questions, resolve complaints, and troubleshoot basic technical issues to ensure customer satisfaction. Document conversations and maintain accurate records in applicable systems. Apply active listening and problem-solving skills to identify caller needs and determine effective solutions. Perform additional administrative or customer support duties as assigned. Utilize computer applications and multiple screens while handling high call volumes. Qualifications: Minimum of 2 years of customer service experience, preferably in a healthcare environment. Bilingual required (facility-specific). Strong verbal and written communication skills with a professional and helpful demeanor. Excellent active listening skills and the ability to understand and address customer concerns. Effective problem-solving skills with the ability to analyze issues and provide appropriate solutions. Computer literate, with comfort navigating multiple systems and software simultaneously. Please note that the salary range and/or hourly rate range of $25.00 - $30.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
12/06/2025
Full time
A busy healthcare facility is seeking an experienced Customer Service Professional to join their team. The ideal candidate will handle high-volume inbound and outbound calls, deliver exceptional service, and support patients and staff by resolving inquiries efficiently and professionally. Responsibilities: Manage incoming and/or outgoing calls while providing accurate information and support. Answer questions, resolve complaints, and troubleshoot basic technical issues to ensure customer satisfaction. Document conversations and maintain accurate records in applicable systems. Apply active listening and problem-solving skills to identify caller needs and determine effective solutions. Perform additional administrative or customer support duties as assigned. Utilize computer applications and multiple screens while handling high call volumes. Qualifications: Minimum of 2 years of customer service experience, preferably in a healthcare environment. Bilingual required (facility-specific). Strong verbal and written communication skills with a professional and helpful demeanor. Excellent active listening skills and the ability to understand and address customer concerns. Effective problem-solving skills with the ability to analyze issues and provide appropriate solutions. Computer literate, with comfort navigating multiple systems and software simultaneously. Please note that the salary range and/or hourly rate range of $25.00 - $30.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
We are seeking Medicare Sales Representatives for our client's Facilitated Enrollment Department. The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative is involved with health education through the distribution of health education materials and arranging for health screenings. In addition, the Medicare Sales Representative provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Scope of Role & Responsibilities: Identify prospective enrollees and determine eligibility for participation in our client's Medicare product. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the Medicare product. Enrollment and disenrollment. Conduct home visits and personalized appointments as needed to complete the enrollment process. Market our client's Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events, and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educate enrollees on all aspects of the Plan, as well as answering questions regarding the Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with Outreach Representatives, Customer Service Representatives, Eligibility Representatives, and other company personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff, community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs, and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Develop a presence in the local community to help generate enrollments. Make presentations to large groups of seniors. Complete Annual Medicare Training. Required Education, Training & Professional Experience: Must have a High School Diploma or equivalency; College Degree or coursework preferred 2-3 years of Sales/Customer Relations experience required Public speaking experience Medicare Sales experience preferred Bilingual and multilingual a plus Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Must be self-confident, an independent thinker, and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Excellent organizational, written, presentation, and communication skills Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Please note that the salary range and/or hourly rate range of $33.00 to $38.00 is a good-faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
12/04/2025
Full time
We are seeking Medicare Sales Representatives for our client's Facilitated Enrollment Department. The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative is involved with health education through the distribution of health education materials and arranging for health screenings. In addition, the Medicare Sales Representative provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Scope of Role & Responsibilities: Identify prospective enrollees and determine eligibility for participation in our client's Medicare product. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the Medicare product. Enrollment and disenrollment. Conduct home visits and personalized appointments as needed to complete the enrollment process. Market our client's Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events, and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educate enrollees on all aspects of the Plan, as well as answering questions regarding the Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with Outreach Representatives, Customer Service Representatives, Eligibility Representatives, and other company personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff, community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs, and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Develop a presence in the local community to help generate enrollments. Make presentations to large groups of seniors. Complete Annual Medicare Training. Required Education, Training & Professional Experience: Must have a High School Diploma or equivalency; College Degree or coursework preferred 2-3 years of Sales/Customer Relations experience required Public speaking experience Medicare Sales experience preferred Bilingual and multilingual a plus Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Must be self-confident, an independent thinker, and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Excellent organizational, written, presentation, and communication skills Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Please note that the salary range and/or hourly rate range of $33.00 to $38.00 is a good-faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
Busy New York hospital is seeking a Clerical Assistant to join their team. Responsibilities include: Perform clerical duties such as filing, data entry, indexing, typing, preparing correspondence, and operating office equipment (fax, computer, photocopier). Provide reception support, schedule meetings, and liaise with nurses, physicians, staff, and patients while maintaining a professional demeanor. Maintain accurate records, perform general data entry, and deliver excellent customer service. Qualifications: Minimum of 2 years of relevant experience. Intermediate knowledge of Microsoft Office and typing speed of 50 keystrokes per minute. Strong interpersonal, verbal, and written communication skills. Please note that the salary range and/or hourly rate range of $18.00 - $21.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
12/04/2025
Full time
Busy New York hospital is seeking a Clerical Assistant to join their team. Responsibilities include: Perform clerical duties such as filing, data entry, indexing, typing, preparing correspondence, and operating office equipment (fax, computer, photocopier). Provide reception support, schedule meetings, and liaise with nurses, physicians, staff, and patients while maintaining a professional demeanor. Maintain accurate records, perform general data entry, and deliver excellent customer service. Qualifications: Minimum of 2 years of relevant experience. Intermediate knowledge of Microsoft Office and typing speed of 50 keystrokes per minute. Strong interpersonal, verbal, and written communication skills. Please note that the salary range and/or hourly rate range of $18.00 - $21.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
Busy New York Hospital is looking for a Bilingual Payroll Assistant to join their team. Responsibilities include: Process payroll for hourly and salaried employees. Provide assistance in entering and paying all wage garnishments. Process property payroll transfer reports. Ensure benefits deductions are accurate. Conduct audits to ensure accuracy and maintain data integrity. Provide support to leadership team for various other accounting related projects. Qualifications include: High School Diploma/GED required. Bilingual in Spanish. At least 1 year of experience in a similar role. Previous experience in payroll processing including garnishments, taxes, and year-end activities. Analytical skills related to retroactive calculations. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to work with different systems, including PeopleSoft Payroll required. Please note that the salary range and/or hourly rate range of $20.00 to $25.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
12/03/2025
Full time
Busy New York Hospital is looking for a Bilingual Payroll Assistant to join their team. Responsibilities include: Process payroll for hourly and salaried employees. Provide assistance in entering and paying all wage garnishments. Process property payroll transfer reports. Ensure benefits deductions are accurate. Conduct audits to ensure accuracy and maintain data integrity. Provide support to leadership team for various other accounting related projects. Qualifications include: High School Diploma/GED required. Bilingual in Spanish. At least 1 year of experience in a similar role. Previous experience in payroll processing including garnishments, taxes, and year-end activities. Analytical skills related to retroactive calculations. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to work with different systems, including PeopleSoft Payroll required. Please note that the salary range and/or hourly rate range of $20.00 to $25.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!
