Quad

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. GENERAL PURPOSE OF JOB Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed. KEY RESPONSIBILITIES In order of importance Responds to level II support issues 24x7 through call tracking software Supports, configures and maintains a subset of IT hardware and software including network, server and telephony infrastructure Manages IT assets within inventory system Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure JOB REQUIREMENTS Appropriate education and/or experience may be substituted on an equivalent basis Education: Associates or Bachelor's degree in related field or equivalent IT experience Experience: 3-5 years of experience in IT field Knowledge, Skills & Abilities: Strong written, verbal and interpersonal communication skills Strong knowledge of Windows current Operating Systems and associated tools and utilities Basic understanding of infrastructure Working knowledge of MS Office toolset Customer service oriented We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. As part of a centralized HR team that provides consulting and administrative services to field HRBPs, managers and employees on a variety of topics and issues, the Employee Relations Sr. Advisor is responsible for leading the Employee Relations initiatives and relationships at various levels within the organization. The Employee Relations Sr. Advisor will be heavily engaged in driving these key initiatives: Employee Relations: through responsibility for managing and leading Employee Relations initiatives and relationships at various levels within the organization and ultimately increasing employee engagement and retention, the Employee Relations Sr. Advisor helps navigate complex employee relations issues between employees and leaders as well as consults/coaches on the rules and regulations of the company and procedures that need to be followed to ensure compliance and fair treatment of employees. Talent: by responding to questions and requests for assistance related to the Company's Talent Management programs and initiatives, and through use of our in-house suite of programmatic resources, the Employee Relations Sr. Advisor will consult on Performance Reviews and Intercultural Development Plans. The Employee Relations Sr. Advisor will be engaged in active coaching discussions for managers and employees, leveraging their knowledge of the Company and the proper use of these and other tools. Engagement and Culture: through coaching with managers at all levels of the organization on promoting positive engagement and morale building efforts within their team. the Employee Relations Sr. Advisor will advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every day. In addition, the Employee Relations Sr. Advisor will assist in interpreting the Values wheel and encourage team discussions through managers as one of many possible ways to accomplish this. Learning & Development: working with managers and employees on how to improve manager and leader skills, plus other professional skills like communications and change management. The Employee Relations Sr. Advisor will assist employees on the navigation of our marquis programs aligned to development plans and skill augmentation. The Employee Relations Sr. Advisor will model and be a source of ideas on how to best use these techniques, as a support to the Field HRBPs. Diversity, Equity and Inclusion: Assist in driving DEI awareness and opportunities for growth through coaching and counseling with managers and employees. Model behavior in the DEI space and facilitate "difficult" conversations with leaders. In addition the Sr Advisor will play an integral part in informing and guiding employees and leaders on company policies procedures that need to be followed to ensure compliance and fair treatment of employees, receiving and effectively handling employee complaints and complex investigations including escalation to Employee Relations Manager, the level of disciplinary or legal action when necessary, and will generally help to resolve conflict in the workplace while ensuring fair and consistent treatment is provided to all employees resulting in increased employee engagement and retention. KEY RESPONSIBILITIES Serves as a consultant and advisor to management on complex and/or high visibility employee relations issues including coaching and counseling. Using our tools and training supporting the Company programs. Responsible for managing and leading Employee Relations initiatives and relationships at various levels within the organization, ultimately increasing employee engagement and retention. Informs and guides employees and leaders on company policies and procedures that need to be followed to ensure compliance and fair treatment of employees. Responds to questions and requests for assistance related to the Company's Talent Management programs and initiatives. Help guide leaders on training and development opportunities for their employees. Uses our in-house suite of programmatic resources to consult on Performance Reviews, Talent Reviews, Succession Plans and Development Plans. Participates in active coaching discussions for managers and employees by leveraging their knowledge of the Company and the proper use of these and other tools. Consults with managers on the best ways to promote positive engagement and morale building efforts including consulting with managers on how to interpret team engagement scores and construct engagement action plans. In addition, will advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every day as well as interpreting the Values wheel, and encouraging team discussions through managers is one of many possible ways to accomplish this. Conducts interviews with various levels of employees to understand their concerns. Working with the Field HRBP, will develop action plans to motivate and build morale of employees, thereby strengthening the employee and employer working relationship to help in the growth of the organization Meets with employees on employee relations complaints or concerns and assists with solutioning as required. Conduct complex investigations including senior leadership, claims of discrimination, harassment or other DEI issues. Analyzes trends and metrics to identify solutions and be able to present your ideas along with recommendations for training programs and/or policies. Conducts effective, thorough and objective investigations and partners with appropriate leaders (including Quad in-house counsel) to collaborate on outcome and next step(s) required (e.g. corrective action, training). Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provides performance management guidance and progressive discipline guidance to managers and leaders (coaching, counseling, corrective actions). Works closely with leaders and employees to improve work relationships and promote employee engagement and retention. Identifies trends and champions needed leadership training and development needs. Provides more complex HR Policy guidance and interpretation as related to employee relations issues. Supports RIFs, terminations, plant closures including consulting with the business, analyzing data, preparing exit packages and communicating with the affected employee(s). Serves as point of escalation from myQuad on more complex employee relations or policy interpretation issues. JOB REQUIREMENTS Education: Bachelor's degree in Human Resources or related field or equitable experience. Appropriate education and/or experience may be substituted on an equivalent basis Experience: 10+ years employee relations experience preferred. Bilingual Spanish is strongly preferred Knowledge, Skills & Abilities: The ability to resolve conflict and find solutions. Proven ability to conduct complex, high profile investigations and drive to successful resolution. Having the technical skills and foundational knowledge to run reports, analyze data and act upon it. Ability to listen to employees and leaders to understand complex issues, counsel, advise and assist in navigating to resolution. Ability to anticipate and identify trends and react accordingly to proactively resolve potential areas of conflict. Ability to organize, plan and lead projects and initiatives and bring to conclusion. Ability to effectively communicate at all levels within the organization and take responsibility to understand others even in difficult circumstances, understanding the audience and tailoring the message as appropriate. Ability to change to fit circumstances and business needs/conditions. Strong business acumen, knowing how the businesses works, practices and trends. Ability to think analytically and break down undefined problems into specific, workable components, makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process. Ability to identify resources and develop a plan to deliver results and bring conflict to resolution. Strong problem-solving ability to work towards effective solutions through honest analysis and implement innovative plans for employee welfare. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity . click apply for full job details

This is an Intern to hire position. The Global Infrastructure Services department is responsible for the full life cycle of Quad's infrastructure systems, core software platforms and systems automation. As an intern you will be a part of our application virtualization and business systems technical team as they plan, install, support, and optimize our platforms and technologies. These environments and technologies include, but are not limited to, Citrix and Horizon application delivery platforms, virtual compute, networking and security configuration. The team also supports and maintains core financial and manufacturing 3rd party systems. Interns will get exposure to multiple technologies as well as key business workflows. Interns will be able to apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We are looking for highly motivated individuals who are proactive, eager to learn and ready to contribute. Quad IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. We have year-round internships that require working part-time during the Spring and Fall semesters (15-20 hours/week) and full-time during the Summer (37.5-40 hours/week). We are seeking students who can start immediately. The working environment will be hybrid with some remote work and some in-person work at our headquarters in Sussex, WI. Key responsibilities: Responsible for assisting with day-to-day operations and support of IT infrastructure and operations teams. Work with the direction of an experienced team member, gaining increasing responsibilities as you demonstrate improvement in your capabilities. Receive mentorship from an experienced team member and partner with your manager on professional development. Requirements: Currently enrolled in a degree program (MIS, Computer Science, Computer Engineering, Cybersecurity or related degree). General knowledge and/or interest in the following infrastructure components: Microsoft Windows OS and Server, Linux Systems, OS Upgrades, Virtualization, Active Directory/Group Policy, IT Security, AI and Software Lifecycle Management. Experience troubleshooting hardware and software problems. Familiarity with scripting or programming languages (ex. PowerShell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems.

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. As part of a centralized HR team that provides consulting and administrative services to field HRBPs, managers and employees on a variety of topics and issues, the Employee Relations Junior Advisor is responsible for leading the Employee Relations initiatives and relationships at various levels within the organization. The Employee Relations Junior Advisor will be heavily engaged in driving these key initiatives: Employee Relations: through responsibility for managing and leading Employee Relations initiatives and relationships at various levels within the organization and ultimately increasing employee engagement and retention, the Employee Relations Junior Advisor helps navigate complex employee relations issues between employees and leaders as well as consults/coaches on the rules and regulations of the company and procedures that need to be followed to ensure compliance and fair treatment of employees. Talent: by responding to questions and requests for assistance related to the Company's Talent Management programs and initiatives, and through use of our in-house suite of programmatic resources, the Employee Relations Junior Advisor will consult on Performance Reviews and Intercultural Development Plans. The Employee Relations Junior Advisor will be engaged in active coaching discussions for managers and employees, leveraging their knowledge of the Company and the proper use of these and other tools. Engagement and Culture: through coaching with managers at all levels of the organization on promoting positive engagement and morale building efforts within their team. the Employee Relations Junior Advisor will advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every day. In addition, the Employee Relations Junior Advisor will assist in interpreting the Values wheel and encourage team discussions through managers as one of many possible ways to accomplish this. Learning & Development: working with managers and employees on how to improve manager and leader skills, plus other professional skills like communications and change management. The Employee Relations Junior Advisor will assist employees on the navigation of our marquis programs aligned to development plans and skill augmentation. The Employee Relations Junior Advisor will model and be a source of ideas on how to best use these techniques, as a support to the Field HRBPs. Diversity, Equity and Inclusion: Assist in driving DEI awareness and opportunities for growth through coaching and counseling with managers and employees. Model behavior in the DEI space and facilitate "difficult" conversations with leaders. In addition the Junior Advisor will play an integral part in informing and guiding employees and leaders on company policies procedures that need to be followed to ensure compliance and fair treatment of employees, receiving and effectively handling employee complaints and complex investigations including escalation to Employee Relations Manager, the level of disciplinary or legal action when necessary, and will generally help to resolve conflict in the workplace while ensuring fair and consistent treatment is provided to all employees resulting in increased employee engagement and retention. KEY RESPONSIBILITIES Serves as a consultant and advisor to management on complex and/or high visibility employee relations issues including coaching and counseling. Using our tools and training supporting the Company programs. Responsible for managing and leading Employee Relations initiatives and relationships at various levels within the organization, ultimately increasing employee engagement and retention. Informs and guides employees and leaders on company policies and procedures that need to be followed to ensure compliance and fair treatment of employees. Responds to questions and requests for assistance related to the Company's Talent Management programs and initiatives. Help guide leaders on training and development opportunities for their employees. Uses our in-house suite of programmatic resources to consult on Performance Reviews, Talent Reviews, Succession Plans and Development Plans. Participates in active coaching discussions for managers and employees by leveraging their knowledge of the Company and the proper use of these and other tools. Consults with managers on the best ways to promote positive engagement and morale building efforts including consulting with managers on how to interpret team engagement scores and construct engagement action plans. In addition, will advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every day as well as interpreting the Values wheel, and encouraging team discussions through managers is one of many possible ways to accomplish this. Conducts interviews with various levels of employees to understand their concerns. Working with the Field HRBP, will develop action plans to motivate and build morale of employees, thereby strengthening the employee and employer working relationship to help in the growth of the organization Meets with employees on employee relations complaints or concerns and assists with solutioning as required. Conduct complex investigations including senior leadership, claims of discrimination, harassment or other DEI issues. Analyzes trends and metrics to identify solutions and be able to present your ideas along with recommendations for training programs and/or policies. Conducts effective, thorough and objective investigations and partners with appropriate leaders (including Quad in-house counsel) to collaborate on outcome and next step(s) required (e.g. corrective action, training). Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provides performance management guidance and progressive discipline guidance to managers and leaders (coaching, counseling, corrective actions). Works closely with leaders and employees to improve work relationships and promote employee engagement and retention. Identifies trends and champions needed leadership training and development needs. Provides more complex HR Policy guidance and interpretation as related to employee relations issues. Supports RIFs, terminations, plant closures including consulting with the business, analyzing data, preparing exit packages and communicating with the affected employee(s). Serves as point of escalation from myQuad on more complex employee relations or policy interpretation issues. JOB REQUIREMENTS Education: Bachelor's degree in Human Resources or related field or equitable experience. Appropriate education and/or experience may be substituted on an equivalent basis Experience: 3-5 years of employee relations experience required. Bilingual Spanish is required Knowledge, Skills & Abilities: The ability to resolve conflict and find solutions. Proven ability to conduct complex, high profile investigations and drive to successful resolution. Having the technical skills and foundational knowledge to run reports, analyze data and act upon it. Ability to listen to employees and leaders to understand complex issues, counsel, advise and assist in navigating to resolution. Ability to anticipate and identify trends and react accordingly to proactively resolve potential areas of conflict. Ability to organize, plan and lead projects and initiatives and bring to conclusion. Ability to effectively communicate at all levels within the organization and take responsibility to understand others even in difficult circumstances, understanding the audience and tailoring the message as appropriate. Ability to change to fit circumstances and business needs/conditions. Strong business acumen, knowing how the businesses works, practices and trends. Ability to think analytically and break down undefined problems into specific, workable components, makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process. Ability to identify resources and develop a plan to deliver results and bring conflict to resolution. Strong problem-solving ability to work towards effective solutions through honest analysis and implement innovative plans for employee welfare. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender . click apply for full job details

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education : Bachelor's degree preferred Experience: 3 years' experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace