Negranti Creamery - Gyro Shack

Shift Lead - Negranti Creamery Position Summary As a Shift Lead at Negranti Creamery, you are more than just a reliable team member-you're a key part of creating an exceptional experience for both guests and teammates. You are expected to lead the team with purpose, uphold our core values, and bring energy, accountability, and consistency to every shift. Reporting directly to the Shoppe Manager, you ensure smooth operations, support staff development, and model what it means to Keep it Fresh, Make People Smile, Own Your Shift, Level Up, and Think Bigger. Core Responsibilities In addition to your responsibilities as an ice cream scooper, you are accountable for the following: Operational Leadership Open and close the shoppe following company procedures and standards Oversee cash handling and ensure accurate financial practices Monitor business flow and staff accordingly (send teammates home when volume is low) Maintain clear shift-to-shift communication through notes and verbal updates Identify and report maintenance or functionality issues to Shoppe Manager, Director of Operations, or other responsible parties as provided. Submit inventory updates to the Shoppe Manager, Director of Operations, or other responsible parties as provided. Team Support and Accountability Lead by example through professionalism, attitude, and effort Reinforce dress code, readiness standards, and shift preparedness Ensure team members follow cleaning checklists and stay productive during downtime Provide in-the-moment coaching and follow up on training plans Communicate company priorities and updates to the team Ensure all teammates are informed and aligned with shoppe goals Guest Experience and Cleanliness Uphold and model Negranti's customer-first service philosophy Address guest complaints with empathy and problem-solving Maintain health code standards and ensure teammates do the same Organize front-of-house (FOH) and back-of-house (BOH) spaces for efficiency and cleanliness Champion our cleanliness and food safety standards every shift Key Characteristics, Skills, and Abilities Strong, clear communicator Positive, proactive, and dependable Exceptional attention to detail Comfortable making decisions and solving problems in the moment Passionate about ice cream, hospitality, and the Negranti Creamery brand Creative thinker with a desire to improve systems and shoppe operations Consistently aligned with and guided by our Core Values Able to work evenings and weekends as necessary Ability to lift up to 30 lbs. (50 lbs. with assistance) Able to stand and work up to 8 hours during shifts Core Values We Live By Keep It Fresh - Real food, real smiles, real experiences. Make People Smile - Bring the good energy, always. Own Your Shift - Show up, step up, and help the crew win. Level Up - Learn, grow, and get a little better every day. Think Bigger - Care about the team, the brand, and what's next.