Right Talent

Your new role RESPONSIBLE FOR: Promotion & follow up of the Batch system to Booksellers and Suppliers Prioritise customer Service to Booksellers Issue handling to closure Customer contact (both Booksellers & Suppliers) Ensure all Batch systems run smoothly and adhere to strict time limit's Credit control support and general accounts maintenance Develop and maintain strong customer relationships DUTIES AND RESPONSIBILITIES OF THIS POSITION To provide support for the Administration Manager, including: To deal with daily queries from Batch payments and returns customers in a timely manner Be able to handle difficult situations where issues of language and time zones could be a challenge To liaise with suppliers on the customers behalf where needed Maintain trusting relationships with suppliers, customers and colleagues and providing good customer service. Manage phone calls and correspondence as well as allocate relevant tasks to relevant team members to ensure efficiency and compliance. Ensuring good Customer service is always delivered in a timely manner. Continuously maintain relationships with all bookshops on regular basis. This will be on the Phone, virtually (Zoom/ Teams, etc), emails and in person Assisting with the setup of new customers account as well as closures Setting up new Booksellers on the customer record database and the website including setting up DD mandates and credit limits Jointly promote Batch, Batch for Books Inc, BatchLine, and all integration services to Booksellers & Suppliers Keep the Contact Management Database accurate & up to date Provide assistance for arrangements for UK & Overseas trade fair's Support and cover the Administration team and Administration manager when required Ensure filing for important and confidential documents are maintained so we are compliant with GDPR. This will include annual checks on bookseller details being checked and updated Maintain company calendar with key appointments and reflect these with the BA calendar Be able to work within the security policy, to report any security breaches and update GDPR officer Communicate key reports and information as directed by the Administration Manager to the Managing Director, Financial director, CEO and fellow colleagues Credit checking, allocating payments and raising invoices, as necessary. Monthly check on usage and contacting booksellers to help with Batch Follow up on debtors and monitor cash flow What you'll need to succeed Essential Skills Must have strong experience in customer service and an administrative role Excellent organisational, analytical and time management skills Strong written and verbal communication skills at various levels Ability to use logic Proactive Approach and a Team player Experience preferred but not essential Flexible and self motivated with strong initiative Required skills admin   assistant