Coast Counties Peterbilt

Heavy Duty Truck Shop Service Administrator / Customer Service Representative Job Title: Heavy Duty Truck Shop Service Administrator / Customer Service Representative Compensation: $25/hour to $30/hour depending on experience Department: Service Department Reports To: Service Manager Location: San Jose FLSA Status: Non-Exempt / Hourly Position Summary: The Service Administrator / Customer Service Representative plays a critical role in ensuring smooth daily operations of the heavy-duty truck service department. This individual serves as the frontline point of contact for customers, coordinating service appointments, managing repair order documentation, processing warranty and invoicing paperwork, and supporting the service management team to deliver a superior customer experience. Key Responsibilities: Greet and assist service customers in person, by phone, and electronically. Open and manage repair orders (ROs) in the dealer management system (e.g., CDK, Karmak, or similar). Accurately capture customer concerns and service requests and communicate them to the lead technicians or technicians. Coordinate appointment scheduling, vehicle status updates, and follow-up communications. Ensure timely and accurate processing of repair order billing, warranty claims, and internal/external work orders. Collaborate with technicians, parts personnel, and service managers to ensure work is completed efficiently and customer expectations are met. Maintain service files and records in compliance with company policy and regulatory requirements. Assist with cashiering, collecting payments, and managing fleet account documentation as needed. Support reporting, timekeeping, and other administrative tasks for the service department. o Daily Time Keeping and Bi-weekly Payroll via Paycor Other duties as assigned Qualifications: High school diploma or equivalent; some college or vocational training preferred. Minimum 12 years of experience in a service writer, service administrator, or customer service role within the automotive, heavy-duty truck, or equipment industry. Strong computer skills with experience in dealer management systems (e.g., CDK, Karmak, Reynolds & Reynolds, etc.). Excellent communication, organizational, and multitasking skills. Customer-oriented mindset with the ability to handle stressful situations professionally. Basic understanding of truck systems, repair processes, and industry terminology is a plus. Work Environment & Physical Requirements: Office-based within a shop/service department environment. Occasional exposure to noise, fumes, and shop activity. Ability to sit, stand, and use a computer for extended periods. May occasionally lift up to 25 lbs. Compensation details: 25-30 PIbbaa16dfbd9d-4331

Heavy Duty Truck Shop Service Administrator / Customer Service Representative Job Title: Heavy Duty Truck Shop Service Administrator / Customer Service Representative Compensation: $25/hour to $30/hour depending on experience Department: Service Department Reports To: Service Manager Location: San Jose FLSA Status: Non-Exempt / Hourly Position Summary: The Service Administrator / Customer Service Representative plays a critical role in ensuring smooth daily operations of the heavy-duty truck service department. This individual serves as the frontline point of contact for customers, coordinating service appointments, managing repair order documentation, processing warranty and invoicing paperwork, and supporting the service management team to deliver a superior customer experience. Key Responsibilities: • Greet and assist service customers in person, by phone, and electronically. • Open and manage repair orders (ROs) in the dealer management system (e.g., CDK, Karmak, or similar). • Accurately capture customer concerns and service requests and communicate them to the lead technicians or technicians. • Coordinate appointment scheduling, vehicle status updates, and follow-up communications. • Ensure timely and accurate processing of repair order billing, warranty claims, and internal/external work orders. • Collaborate with technicians, parts personnel, and service managers to ensure work is completed efficiently and customer expectations are met. • Maintain service files and records in compliance with company policy and regulatory requirements. • Assist with cashiering, collecting payments, and managing fleet account documentation as needed. • Support reporting, timekeeping, and other administrative tasks for the service department. o Daily Time Keeping and Bi-weekly Payroll via Paycor • Other duties as assigned Qualifications: • High school diploma or equivalent; some college or vocational training preferred. • Minimum 1-2 years of experience in a service writer, service administrator, or customer service role within the automotive, heavy-duty truck, or equipment industry. • Strong computer skills with experience in dealer management systems (e.g., CDK, Karmak, Reynolds & Reynolds, etc.). • Excellent communication, organizational, and multitasking skills. • Customer-oriented mindset with the ability to handle stressful situations professionally. • Basic understanding of truck systems, repair processes, and industry terminology is a plus. Work Environment & Physical Requirements: • Office-based within a shop/service department environment. • Occasional exposure to noise, fumes, and shop activity. • Ability to sit, stand, and use a computer for extended periods. • May occasionally lift up to 25 lbs. Compensation details: 25-30 PI4f78dc5-

Mobile Diesel Maintenance Technician Job Title - Mobile Diesel Maintenance Technician Purpose - The Mobile Diesel Maintenance Technician will diagnose problems and perform identified repairs and preventive maintenance services on different types of heavy duty and medium duty vehicles with minimal supervision through the use of their mobile service truck. $33/hour to $45/hour depending on experience Key Relationships - the Mobile Technician will report directly to the PacLease service management team. Communication will be required daily with managers, co-workers and customers. Main Responsibilities: • Making sure heavy-duty & medium duty vehicles are maintained and safe for our customers • Doing preventive maintenance services on truck and trailer equipment with little or no supervision and in a timely manner • Repairing and troubleshooting major components such as engines, transmissions and differentials, including replacing complete assemblies, turbochargers, fuel system components, basic vehicle diagnostics, etc • Keeping your work area clean and safe • Learning new skills through Peterbilt technician training • Working on other projects and tasks as assigned by supervisor • Complete repairs efficiently within the time allowed. • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored. • Coordinate with the rear parts counter, as needed on parts needed for the repair. • Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords. • Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way. • Provide and maintain a full set of hand tools and air tools. • Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats. • Bring additional repairs for assigned RO's to the immediate attention of the Service Manager • Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business. • Think company "first" & customer "first" & safety "first" in all day to day activities General Requirements: • 2 years of practical experience with truck and tractor-trailer maintenance • High school diploma or equivalent preferred; vocational or technical certification in vehicle repair preferred • Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses, ASE Certification, and 609 certification • Experienced using all tools of the trade (including welding equipment, diagnostic equipment, and hand and power tools) • Valid driver's license required, CDL preferred • The ability to solve problems • Excellent customer service skills and communication skills • The ability to work well as part of a team • Willing to work in non-climate-controlled conditions • Basic computer skills • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary within the district (customers' yards, close geographical area and training sites), work the required schedule. Compensation details: 33-45 PI22142ef916a4-1527

Mobile Heavy Duty Equipment Technician/Mechanic Mobile Heavy Duty Equipment Technician/Mechanic $45/hour to $65/hour Job Summary: We are seeking a skilled Mobile Heavy Duty Equipment Technician/Mechanic to join our team in Paso Robles, CA. The ideal candidate will be responsible for diagnosing, repairing, and maintaining heavy duty equipment such as bulldozers, excavators, and loaders. This position requires the ability to work independently and travel to various job sites to perform repairs. Responsibilities: Diagnose and repair mechanical, electrical, and hydraulic issues on heavy duty equipment Perform routine maintenance on equipment to ensure optimal performance Travel to job sites to troubleshoot and repair equipment as needed Document all repairs and maintenance performed Communicate effectively with customers and team members Requirements: Proven experience as a Mobile Heavy Duty Equipment Technician/Mechanic Strong knowledge of heavy duty equipment systems and components including the following OE's - Caterpillar, Komatsu, John Deere, Kubota, etc Ability to work independently and travel to job sites Excellent troubleshooting and problem-solving skills R & R of Major Componentry, including hydraulics Valid driver's license and clean driving record - Class B required Tools 5 years experience preferred Compensation details: 45-65 PI14e4e0438ddb-8308

Warranty Administrator - Heavy Duty Truck Dealership POSITION: WARRANTY ADMINISTRATOR $28/hour to $33/hour REPORTS TO: COPORATE WARRANTY MANAGER POSITION PURPOSE: The Warranty Administrator assists the Warranty Team & Service Manager in the day-to-day operation of the Service Department's warranty recovery. The Warranty Administrator organizes and maintains the paperwork flow, repair order closing, claims filing, failed parts dispositions, and claims reconciliations in a professional, timely manner. KEY RELATIONSHIPS: The Warranty Administrator reports directly to the Warranty Corporate Manger and receives additional guidance and support from the service department personnel. The Warranty Administrator will communicate with others in the organization including the Parts Managers, Sales Persons and Director of Service as his/her course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs. The Warranty Administrator will work closely with the other dealership personnel in parts, sales & admin. coordinating with them the various aspects of warranty claim submission requirements. The Warranty Administrator will also work closely with personnel of our service departments, including Service Managers / Technicians, coordinating repair orders to maximize claims recovery and minimize delays in repair order and claim processes. DUTIES AND RESPONSIBILITIES • Maintain proper work flow. • Close repair orders within 2 days of receipt of repair order. • File claims to the appropriate OEM the same day as the repair order is closed. • Log into warranty inventory all failed warranty parts replaced during the repair process. • Return failed parts to the OEM vendor the same day the parts are requested by the OEM. • Purge stored warranty parts from the storage trailer on a planned, regular basis. • Reconcile each warranty claim the same day the warranty credit memo is received from the OEM. • Coordinate with the rear parts counter that all parts for each repair are charged out on repair order. • Make certain that any COD customer does not leave the dealership with any portion of a warranty repair remaining unpaid. • Maintain warranty receivable schedules. • File closed warranty repair order on a daily / weekly basis. • Maintain a current Recall Binder for each OEM for the service counter and the warranty desk. • Handle overflow phone calls to the service department. • Charge out parts and lubricants in the service department's inventory on correct repair orders. • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc, • Greet all customers in a friendly and timely manner. • Open and close repair orders as needed. • Handle routine warranty inquiries from customers and service department. • Close repair orders at recommended SRT times. • Bring repair orders that exceed by 20% of the SRT guides to the Warranty Manger & Service Manager's attention. • Work with the credit department to maintain proper claims reconciliation for each claim • Obtain purchase orders from each customer as needed (both internal, external, and warranty). • Utilize internal software platform for communication • Assist with the Service Team's duties as needed Requirements/Experience: • Familiar with heavy duty trucks and have warranty experience a "plus" • Possess heavy duty truck experience and / or automotive experience (mechanical knowledge); warranty experience a "plus"; no less than 2 years experience • Experience in Paccar PRWS system preferred. (Paccar Registration and Warranty System.) • Experience with Cummins RapidServe preferred. • HS Diploma • Associates Degree a "plus" • Proficient in Microsoft Outlook and Office (Word & Excel a must) • Experience with a Dealer Management System aka ERP Compensation details: 28-33 PIb889e2bc5-