Phelps Health

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Takes accurate messages and processes them in a timely manner. Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/License American Heart Association, Basic Life Support certification required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary The Surgical Technologist is a professional caregiver who works with anesthesia, surgeons, proceduralists, and other surgical personnel in patient care before, during and after procedures. The Surgical Technologist uses sterile technique and technical equipment to assist the proceduralist to perform procedures. Essential Duties and Responsibilities 1. Sets up individual cases correctly using doctor's preference cards as a reference utilizing appropriate instruments and necessary equipment. 2. Applies medical technology of anatomy and physiology correctly. 3. Employs proper aseptic techniques, demonstrates dexterity, and anticipates surgical team needs. 4. Monitors implantable devices by sterile technique and proper function. 5. Checks equipment for proper functioning prior to procedure. 6. Uses and cares for equipment, tables, cautery units and specialty equipment appropriately. 7. Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements. Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well. 8. Performs delegated tasks as directed to maintain quality and enhance patient safety under the direct supervision of the participating surgeon. Job Qualifications Education Completion of Surgical Technologist program required. Work Experience Experience as a Surgical Technologist or Surgical Nurse desired but not required. Certification/License American Heart Association Basic Life Support certification. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort. Extended time wearing lead.

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Takes accurate messages and processes them in a timely manner. Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/License American Heart Association, Basic Life Support certification required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary The Inspection, Testing and Maintenance Administrator coordinates and manages Phelps Health and affiliated properties fire protection and suppression systems, emergency power systems, water management program, medical gas and vacuum systems, and critical utility systems. Essential Duties and Responsibilities Plans, coordinates, monitors, and evaluates the effectiveness of the inspection, testing and maintenance (ITM) of critical utility and life safety systems for Phelps Health. Assists in developing and modifying services and procedures to meet legal, regulatory, institutional and community needs. Collects, interprets, and maintains facility ITM documentation on critical utility and life safety systems. ITM documentation is properly organized and readily accessible to ensure continuous compliance and survey readiness. Conducts documentation audits to ensure ITM compliance for both in-house and outside contractor work, and implement corrective plans to correct deficiencies. Communicates deficiencies to the Director, Facilities Management and Assistant Director, Safety and Compliance. Supports the Environment of Care Committee by collecting and formulating relevant information for quarterly and annual reports. Communicates with internal and external partners concerning ITM compliance and deficiencies. Investigates, researches, and makes recommendations regarding best practices with respect to critical utility and life safety systems. Supports the Director, Facilities Management with water management program requirements to include data collection and reporting. Ensures that the facility is complying with all regulatory agency standards, codes and regulations related to the ITM of Life Safety systems to include the Centers of Medicare and Medicaid Services (CMS), Missouri Department of Health and Senior Services, The Joint Commission (TJC), and local agencies. Provides support to Safety and Facilities Management as necessary. Job Qualifications Education High school diploma or equivalent required. Associate degree preferred. Work Experience Ability to work independently, strong communication skills with the ability to influence behaviors Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.) Certification/License Mental/Physical Requirements Strong analytical, organizational, and coordination skills required. Extended mental concentration on variable projects. Ability to follow written and verbal instructions, perform math skills and calculations related to position, read and interpret policies and procedures related to codes and compliance regulations. Standing, walking, sitting, lifting. Good communication skills. Basic computer skills. Will have knowledge of hospital codes and emergency procedures. Working Conditions Work is generally sedentary but may experience long periods of standing and walking. Will come in contact with patients, family members, hospital visitors, and employees. May encounter unpleasant conditions and exposure to heat, cold, noise, dirt, inclement weather, chemicals and gases, water, fumes, overhead pipes, infectious disease or waste.

General Summary The Epic Analyst is a full time position on the Epic Implementation Team. The position has responsibility for the implementation and support of the Electronic Medical Record (EMR). The Epic Analyst performs work in a team environment and requires excellent problem solving and communication skills with a high level of professionalism. Essential Duties and Responsibilities Analyzing workflows, system details, business requirements, and technical issues associated with one or more Epic application(s) Configuring of Epic application(s) including workflows, reports, and/or users. Installation and maintenance of system infrastructure to support the EMR Executing of activities to implement, enhance, and maintain the EMR system Analyzing new functionality and recommend how it should be used to prioritize and implement requested changes to the system. Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests. Interfacing with key IT, clinical, business and operations staff to assist in the development of efficient workflows. Participating in testing system enhancements and performs rigorous testing to deliver high-quality end-user solutions. Architecting and delivering solution innovation to improve services or to lower costs, operating under deadlines and challenging workload. Solving problems and develops solutions to tasks or projects which may be unique, using judgment and initiative. Job Qualifications Education High school diploma required. Associate's or Bachelor's degree in Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science preferred. Work Experience Excellent customer service skills including the ability to communicate effectively verbally and in writing. Demonstrated ability to reach a goal including the ability to develop an action plan and adhere to deadlines. Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow. Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships. Demonstrated ability to analyze large data sets, use data to draw conclusions, assess performance metrics and/or write reports including the use of data visualization and manipulation tools such as Excel, SQL, Tableau, etc. preferred. Work experience within information technology or an applicable area of healthcare preferred. Experience with EMR support, training, build, or configuration preferred. Certification/License Certifications in one or more Epic applications preferred. Mental/Physical Requirements Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving technical issues. Standing, walking, and sitting are required. Moderate lifting (10lbs) required. Working Conditions Standard office conditions; well lighted, climate controlled area. Constant noise from fans and printers for extended periods. Will spend a great deal of time using computers with possible visual or muscular discomfort. Potential exposure to infectious diseases.

General Summary The Project Manager provides project coordination, planning, scheduling, communication, and other strategic functions related to projects within Phelps Health. The Project Manager helps to identify and communicate with project stakeholders, identify project risks and obstacles, coordinate with vendors, and perform other activities and duties as necessary to complete projects on time and on budget. The work is accomplished in a team environment and requires excellent management and communication skills with a high level of professionalism. Essential Duties and Responsibilities Engagement: Schedules, facilitates, and documents project meetings. Works closely with stakeholders, vendors, and PMO team to drive project planning and execution efforts. Communication: Illustrates project needs, progress, and barriers through a variety of means including but not limited to meeting notes, routine reporting, regular team discussions, and project team meetings. Leadership: Demonstrates strong interpersonal skills and advocates for project team to encourage progress, drive success, and remove barriers. Works cohesively with personnel in all areas of the organization. Problem-Solving: Demonstrates an ability to recognize problems. Works with team members to determine, prioritize, and implement viable solutions. Presents conflicts to the manager of PMO for assistance with resolution in a timely manner. Revises project plans to meet changing needs in collaboration with stakeholders. Organization: Collects, creates, and archives project documentation for easy recall. Incorporates effective time management strategies to ensure personal and project team work remains on track. Process Oriented: Adheres to Project Management process as defined by the Phelps Health PMO. Breaks project work down into constituent parts for allocation to individual team members. Solicits required information for accomplishing deliverables and defines critical path to project completion. Professionalism: Employs strong customer service skills and respects confidentiality in all matters concerning Phelps Health and the Project Management Office. Adheres to standards of behavior, polices, and procedures as defined by the organization. Growth Mindset: Pursues opportunities for improvement in the field of Project Management as well as opportunities for personal growth including but not limited to self-study, higher education, research, and certification. Job Qualifications Education Bachelor's degree in Information Systems/Business Administration or a related field from regionally accredited college or university or High School Diploma with relevant years of experience in project management required. Work Experience Three years of experience in project management, two years of experience in health care. The Project Manager must have strong experience in Microsoft Office tools for written communication (Word), analysis (Excel), and presentations (PowerPoint). The Project Manager must have excellent written and oral communication skills, and will be adept at presenting to and working with teams and individuals at all levels in the organization. Certification/License PMP certification is preferred. CAPM or PMP certification is preferred. Mental/Physical Requirements Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving project management issues. Standing, walking, and sitting are required. Moderate lifting 15lbs required. Working Conditions Cubicle environment with lots of noise and distractions. Will spend a great deal of time using CRTs with possible visual or muscular discomfort.

General Summary The Project Coordinator is responsible for providing support to the Project Management Office in overseeing projects through project coordination, planning, scheduling, communication, and other strategic functions related to projects within Health Informatics and external departments. Projects assigned are broad in scope and may involve multi-functional areas and/or span across service areas. Work is accomplished in a team environment and requires excellent communication skills with a high level of professionalism. Essential Duties and Responsibilities Engagement: Schedules, attends, and documents project meetings as needed. Works closely with stakeholders, vendors, and PMO team to assist with project planning and execution efforts. Communication: Works with Project Manager and the Manager of PMO to outline project needs, progress, and barriers through a variety of means including email, transcribing meeting notes, and participating in regular team & project team meetings. Leadership: Oversees vendor selection process. Demonstrates strong interpersonal skills and advocates for core team to encourage progress, drive success, and remove barriers. Preparedness: Stands up approved projects by prepping documentation and project site(s) for kick-off readiness. Process-Oriented: Creates and utilizes templates to provide a consistent and streamlined experience for project and/or core team members. Identifies opportunities for improvement to project framework and incorporates these as approved by the Manager of PMO. Organization: Collects, creates, organizes, and archives project documentation for easy recall. Incorporates effective time management strategies to ensure personal and project team work remains on track. Professionalism: Employs strong customer service skills and respects confidentiality in all matters concerning Phelps Health and the Project Management Office. Adheres to standards of behavior, polices, and procedures as defined by the organization. Growth Mindset: Pursues opportunities for improvement in the field of Project Management and opportunities for personal growth including but not limited to self-study, higher education, research, and certification. Job Qualifications Education Associates degree in Information Systems/Business Administration or a healthcare related field from regionally accredited college or university or equivalent experience. Work Experience Experience in healthcare preferred. The Project Coordinator must have experience in Microsoft Office tools for written communication (Word), analysis (Excel), and presentations (PowerPoint). The Project Coordinator must have good written and oral communication skills, and will be adept at presenting to and working with teams and individuals at all levels in the organization. Certification/License CAPM certification is preferred but not required Mental/Physical Requirements (May be met with appropriate accommodations if deemed necessary): Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving project management issues. Standing, walking, and sitting are required. Minimal lifting (15lbs) required. Working Conditions Cubicle environment with lots of noise and distractions. Will spend a great deal of time using CRTs with possible visual or muscular discomfort.

The EMR Tech I performs a variety of health information activities necessary to make sure patient documentation is collected, accurately processed, retrievable and appropriately disseminated. Depending on the primary job function staff may be responsible for retrieving patient records from designated pick up areas, prepping and scanning inpatient documentation, or prepping, scanning and linking outpatient documentation. Performing quality assurance on their own work making sure the integrity of the record is maintained. Responds to requests for medical records from other healthcare providers and patients. Essential Duties and Responsibilities Handles requests and inquiries for patient health information whether received via mail, fax, phone, or in-person. Verifies the patient identity and confirms that the authorization is valid. Ensures the requesting party has a legal right to request a patient's medical information. This position performs the following basic functions of the (HIM) Health Information Management Department: Collects and checks-in inpatient, observation, and surgery charts. Following up on missing charts that are not received timely. Processes (assembling, scanning, and linking) current patient documentation when rounding on floors or post discharge according to the HIM Clerical Staff Productivity and Quality Procedures policy. Collects and processes (assembling, scanning, and linking) discharged charts from outpatient departments and visits according to the HIM Clerical Staff Productivity and Quality Procedures policy. Performs self-quality checks ensuring that scanned documentation possesses necessary requirements and scans cleanly. Utilizes computers to increase productivity; skilled in the use of computers, adapts to new technology; keeping abreast of changes, learning new programs quickly. Tackles problems and takes independent action; seeks out new responsibilities, acts on opportunities. Practices self-development and maintains current knowledge related to guidelines and standards necessary to perform job duties. Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests; is proactive in identifying concerns or problems. Helps resolve customer service issues in a polite manner. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Job Qualifications Education High School Diploma or GED required. Work Experience One year clerical experience required with computer proficiency required. One year experience in Health Information Management with demonstrated knowledge of the medical record and familiarity with an electronic medical record, preferred. Certification/License Not applicable Mental/Physical Requirements Considerable mental concentration for sustained periods of time with attention to detail of paramount importance. Pressures of time, accuracy, and interruptions. Must handle confidential material. Long periods of sitting is required. Must be able to handle and transport 5-10 lbs. of charts for short periods of time. Standing, walking, reaching, bending, and stooping. Must be able to push/pull computerized cart to floors and stand for extended periods of time to process records. Vision must be good. Must have finger dexterity and complete use of hands and arms. Approximately 80% of working time is spent at a computer. Must have great customer service skills and the patience to deal with difficult situations. Working Conditions Standard office conditions; clean, well lit, climate controlled environment.

General Summary The Perioperative Assistant is a professional caregiver who works within his/her skill set to provide COVID-19 testing for patients undergoing surgical procedures. The Perioperative Assistant uses onsite training to perform nasopharyngeal swabbing and run point of care analyzer(s) for perioperative COVID-19 testing. This individual also assists with various duties in the treatment and care of patients under the general supervision of a licensed nurse. Must be well organized, have a high level of professionalism, customer service skills, detail oriented, able to multitask efficiently, and perform in a fast paced work environment. Essential Duties and Responsibilities Assesses patient record for POC and laboratory orders, performs nasopharyngeal swabbing and other applicable specimen collection, runs nasopharyngeal swab on POC analyzer and/or delivers specimens to laboratory. Reports results in electronic medical system. Maintains necessary competencies to perform specimen collection and run POC analyzer in conjunction with Surgical Services and Phelps Health laboratory. Rooms patients, performs vital signs, and documents in appropriate locations. Maintains oxygen therapy, to include operation of portable equipment. Meets patient nutritional needs by: providing post procedure snacks, complying with dietary restrictions. Notifies appropriate licensed nurse immediately of any noted changes in patient condition (changes in vital signs, level of consciousness, etc) or patient/family complaints and concerns. Performs preoperative clipping, ted hose application, and sequential application, ice packs, binder applications. Performs/assists with physical activity to include: repositioning and ambulating. Reinforces patient education. Performs delegated tasks as directed to maintain quality and enhance patient safety. score: N/A score: N/A score: N/A Job Qualifications Education High school diploma or GED required Work Experience Greater than 6 months experience in healthcare role preferred Certification/License Registered/Certified Medical Assistant, Medical Specialist, or Licensed Practical Nurse preferred American Heart Association Basic Life Support certification required Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Coordinates and is responsible for patient registration for the initiation of legal medical record and financial data. Essential Duties and Responsibilities Greets and interviews patient/patient representatives. Gathers accurate demographic and insurance information to be contained in the medical and financial records. Secures proper admission consent from patient for the authorization to treat, permission to release information to verify and file insurance and guarantee payment of account. Verifies patient insurance information through the electronic verification service utilized by the facility. Researches any discrepancy between the electronic verification and patient documentation. Prior to finalizing registration. Advises patients of his/her rights as a patient in accordance with Federal, State, and TJC requirements. Responds to inquiries from patient/patient representative quickly and effectively by actively listening and taking the appropriate action. Discusses confidential information only in appropriate settings. Collects applicable copays. Secures an escort or directs patient to the appropriate treatment area after completing the patient interview. * Completes, accurately and timely the input of patient information. Promptly, scans electronically and collects the proper patient information and insurance information for verification and financial review. Recognizes registrations that require pre-authorization or pre-certification prior to procedure. Validates that the order is complete with two patient identifiers, a dated signature by the ordering provider, an appropriate diagnosis is indicated for the test being ordered, and check that the correct test is being ordered. Documents pertinent information on patient accounts via notes. Demonstrates understanding of billing requirements, denials and the importance of proper registration and documentation. Assures hospital compliance with Medicare Secondary Payor (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advanced Directives, Consent to Treat, EMTALA, JACHO Requirements. Ensures each patient completes HIPAA acknowledgment and offers financial assistance information. Communicates in a professional, positive and respectful manner with patients, offices and coworkers. Be able to provide consistent excellent customer services in a variety of situations. Have excellent verbal and written skills. Produces and distributes patient estimates and issues ABN to the patient, collects any applicable copays or patient cost shares at the time of service. Performs Switchboard duties and coverage. Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, upholds the facility standards for conduct and grooming, stays focused under pressure, and meets attendance/punctuality requirements. Keeps Admission desks and reception areas clean and organized. Job Qualifications Education High school diploma or equivalent required. Prefer a certificate or diploma from a school specializing in Medical Front Office, CNA and/or Medical Terminology. Work Experience Six months of office and/or call center, customer service or healthcare experience is required. Knowledge of computers and other standard office equipment required. Certification/License Not applicable. Mental/Physical Requirements Ability to concentrate, pay close attention to detail and perform duties under time restrictions. Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time. Work involves extensive use of computer with frequent interruptions. Ability to stand, walk, sit and reach. Must be able to assist and transport patients in wheel chairs. Working Conditions The standard office conditions with more than average noise. Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases. Ability to work shifts is required.

General Summary The Accounts Receivable Clerk is responsible for accurate tracking of payments made to Phelps Health and the Medical Group (PMGI). Essential Duties and Responsibilities Prepares daily deposit for all Phelps Health affiliated companies. Updates Check Registers for the Medical Center, Medical Group (PMGI), and Bond Clinic on a daily basis. Keeping track of both deposits and disbursements. Identifies all Medical Center's Non AR Cash postings and codes them to the correct GL account. Reconciles AR postings for the Medical Group (PMGI) to the deposit on a daily basis. Maintains banking relationship with US Bank by following up on problems/reports. Initiates all ACH and wire transfer payments on a weekly basis as directed by the Controller. Works on projects as directed by the Controller. Reconciles Hospital credit card transactions to the deposits in a timely manner. Tracks and records Retail Pharmacy payments daily. Job Qualifications Education High School diploma or equivalent required. Work Experience One year accounting clerk experience preferred. Certification/License None required. Mental/Physical Requirements Considerable mental concentration on largely repetitive operations for long periods of time required to complete duties. Work is primarily sedentary with extensive use of a computer. Working Conditions Standard office working conditions.

General Summary The content marketing coordinator will support Phelps Health's marketing team by researching, writing and editing content for both traditional and digital mediums as well as supporting other marketing functions as assigned. Essential Duties and Responsibilities Manage projects as assigned and assists with the development and implementation of internal and external communication and collateral related to product lines and/or services. Provides support for special projects such as quarterly magazines, website updates, service line content and more. Participates in formulating and communicating hospital messages to staff, media and community through a variety of channels (social media, newspaper ads, flyers, signs, brochures, rack cards, booklets, forms, etc.) Works closely with the technical writer and communications specialist to ensure overall strategic vision and brand image is maintained. Proactively provides recommendations and identifies/presents new opportunities to promote Phelps Health. Supports the Phelps Health Marketing Department on various projects and events, including community meetings, parades and physician events. Performs all other duties as assigned by the Director of Marketing and Communications. Job Qualifications Education Bachelor's degree in journalism, communications, marketing, or other related field One to two years of writing experience, including writing copy, copyediting and content optimization Healthcare experience in marketing, public relations, communication and digital marketing preferred to understand and direct efforts Work Experience Creative self-starter with demonstrated ability to manage multiple projects simultaneously and be adaptable to changing timelines and priorities Exceptional written and verbal communications skills Outstanding organizational and time management skills A strong portfolio that demonstrates knowledge in writing and organizing content for the web Certification/License Mental/Physical Requirements Independent body mobility to access a standard office environment with shelves and drawers of varying heights; vision sufficient to read a computer screen, 12 point and finer printed text and hand written documents, manual dexterity to operate a computer keyboard on a daily basis; stamina to sit for up to one hour at a time; transport, lift or carry materials (sometimes voluminous and weighing up to 15 pounds) ; and speak and hear sufficiently to communicate clearly in person and over the telephone. Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, interpret and apply oral/written instructions. Some travel required. Working Conditions Standard office environment but will also work throughout the hospital and with many community partners and vendors.

The Diet Aide 1 is responsible for washing and sanitizing of patient and cafeteria trays, utensils, dishware, transporting food to patient areas, and minor food production. Essential Duties and Responsibilities 1. Wash, rinse, sanitize, and air dry dishes and pots/pans as per job assignment. 2. Delivers patient meals to areas, timely to ensure patient satisfaction. 3. Assembles patient trays per menu. 4. Completes temperature logs and cleaning logs to ensure proper sanitation. 5. Cleans and ensures neat and organized work areas including equipment within assigned job area. Education High school education or equivalent preferred; an equivalent combination of education and experience will be considered. Minimum Work Experience A minimum of up to 3 months experience in food service which can be learned through on-the-job-training or previous experience. Certification/Licenses Not Applicable Mental/Physical Requirements Mental ability required to follow written and verbal instructions and perform simple math tasks. Long periods of standing and walking. Ability to read and write. Ability to learn and understand policies and procedures. Ability to lift up to 40 lbs at a time during shift. Working Conditions May come in contact with patients. Will experience heat and noise from the kitchen, and ware washing areas. Will experience wet floors and exposure to hot steam, water, chemicals, glass breakage and sharp knives.

General Summary The Pharmacy Buyer manages all aspects of drug procurement, department supplies, inventory management, and the Hospital 340b mixed use drug program and works with the Pharmacy Operations Manager and/or Director of Pharmacy to accomplish departmental goals and objectives. Essential Duties and Responsibilities Maintains appropriate inventory and procures medications and Department supplies necessary to serve our patients and ancillary departments. Uses analytical approach to adjust the minimum and maximum for each medication we keep in stock. Maintains and procures medications and supplies for all clinics, offices, and offsite locations. Including proper billing and receiving for each and every location. Sets up new purchasing accounts; including meeting with reps, finalizing orders, obtaining W9's, and contacting accounting to set up proper payment accounts. Works closely with director and operations manager to ensure we have everything necessary for compliance. Monitors and maintains software for ordering, Pharmacy automation, drug database, 340b program and all inventory control systems. Runs monthly reports and uploads information to third party software to maintain and improve operations including: Updating Craneware Monthly 340B cost savings report Shortage Report for P&T Committee Recall report for P&T Committee Manages all recalls associated with items related to Pharmacy, including pulling, packaging, and returning to either warehouse or manufacturer pending recall specifications. Resolves problems associated with on-going, fluctuating demand/supply issues; Negotiates with vendors and looks at creative solutions to procure medications in times of shortage. Resolves shipping issues Stays on top of weather related shortages i.e. earthquakes and hurricanes. Orders ahead for potential upcoming shortages. Training of new employees Coordinates special and/or emergency orders including same day deliveries for not just in-patient hospital but also arranges with clinics for emergency medications. Keeps within operational budget with regards to medications and department supplies. Enhances professional growth and development through participation in educational programs, current literature and professional organizations. Will be familiar with and may be asked to function as a Pharmacy Technician tasks when needed. Will communicate to staff any issues related to her duties and responsibilities. Job Qualifications Education High school diploma or equivalent required. Work Experience A minimum of three years pharmacy technician experience required. Certification/License Pharmacy Technician Certification preferred and must be registered or applied for Pharmacy registration after interview prior to start date. PTCB certification required within 1 year of hire. 340B certification within in 1 year of hire. Mental/Physical Requirements Considerable mental concentration required completing duties. Standing and walking up stairs 50% of shift is required. Light lifting (25lbs) required. Working Conditions Work is performed primarily in a standard air-conditioned office environment. However, a Buyer will occasionally need to function in a storeroom environment and travel to other departments in the hospital.

The Registered Nurse (RN) provides direct patient care to patients using the nursing process, demonstrating clinical competence relevant to the area of nursing practice, and adhering to the ANA Code of Ethics. Essential Duties and Responsibilities 1. Follows established hospital policy regarding patient safety measures such as infection prevention, safe patient handling and movement, critical lab notification, etc. to insure that patient care is provided in an optimally safe environment. 2. Provides quality nursing care including administration of medications, nursing intervention, and patient and family teaching. All actions are performed within the guidelines established in hospital policy and procedure. These actions will support quality outcomes and patient safety. 3. Performs initial and ongoing assessments in all aspects of patient care to monitor patient status, improve quality, enhance patient safety, and to provide accurate information to health care team members. 4. Documents accurately and efficiently all patient care activities and required quality monitoring items to support the achievement of compliance with established quality measures (i.e. Core measures). 5. Communicates to physicians and appropriate team members pertinent patient information in order to improve patient outcomes and quality care. Communicates to patient and family members in a timely manner that enhances the patient experience and promotes learning to support health care outcomes. 6. Delegates appropriately to team members while maintaining an atmosphere fostering team work and accountability. Demonstrates understanding of the dynamics of health care, adapting to change in a positive and professional manner in an attempt to support the hospital mission, vision, and values. Incorporates critical thinking into his/her nursing practice and attempts to develop skills and abilities through continued education and various educational opportunities. Education Graduate from an accredited school of nursing Bachelor of Science degree in Nursing preferred Minimum Work Experience One year experience preferred Certification/Licenses Current RN license in the State of Missouri Graduate nurses (GN) must obtain licensure within 90 days of graduation American Heart Association Basic Life Support Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary The Epic Analyst is a temporary full-time position on the Epic Applications Team. The position has responsibility for the implementation and support of the Epic Electronic Health Record (EHR) system and designated third party application systems. The Epic Analyst performs work in a team environment and requires excellent problem solving and communication skills with a high level of professionalism. Essential Duties and Responsibilities Analyze workflows and understand business requirements to recommend suggested system configuration with one or more applications. Analyze and present new functionality to operations. Execute the system configurations based on the operational decisions while following change control processes to enable the EHR and designated third party application systems to function as intended. Work collaboratively with the Epic Security Analyst to ensure staff have the appropriate access and security to perform their job duties. Collaborate closely with Information Technologies for installation, troubleshooting, and maintenance of compatible devices to support the EHR and designated third party application systems. Research and resolve problems and questions from staff and identified reportable issues. Provide daily and on-call support and maintenance of the EHR and designated third party application systems. Facilitate collaboration with key stakeholders to assist in the improving and maintaining efficient workflows. Create and perform testing for all system configurations including upgrades. Meet target deadlines. Use available resources to enhance knowledge and expertise. Fulfill additional integrated roles as requested. Job Qualifications Education Bachelor's degree in Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science preferred. Work Experience Excellent customer service skills including the ability to communicate effectively verbally and in writing. Demonstrated ability to reach a goal including the ability to develop an action plan and adhere to deadlines. Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow. Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships. Demonstrated ability to analyze large data sets, use data to draw conclusions, assess performance metrics and/or write reports including the use of data visualization and manipulation tools such as Excel, SQL, Tableau, etc. preferred. Work experience within information technology or an applicable area of healthcare preferred. Experience with EMR support, training, build, or configuration preferred. Certification/License Certifications in one or more Epic applications preferred. Upon hire, must obtain Epic certifications within 3 months. Mental/Physical Requirements Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving technical issues. Standing, walking, and sitting are required. Moderate lifting (10lbs) required. Working Conditions Standard office conditions; well lighted, climate controlled area. Constant noise from fans and printers for extended periods. Will spend a great deal of time using computers with possible visual or muscula r discomfort. Potential exposure to infectious diseases. Regularly scheduled after-hours support for upgrades, special updates and downtime. Participate in regularly scheduled on call.

General Summary The SBO Billing Specialist is responsible for providing customer service and financial counseling for patient due balances (including Hospital and Physician billing services). This includes accepting inbound calls in order to address patient inquires and making outbound calls to resolve patient balances. Essential Duties and Responsibilities Provides primary customer service for patient questions on patient responsible portions such as: coinsurance, copays, and deductibles. this will also include explanation of contractual adjustments and discounts. resolves patient complaints or explains why certain services are not covered by insurance. Call guarantors regarding past due balances and process patient payment using secured devices. Provide patients with payment options including monthly payment plan (within policy) and bank loan financing. Uses secured banking portal to process these loan amounts. Explain insurance related coverage and payment information in order to resolve patient inquires. This will be for both Hospital and physician services. Screen guarantors and households for financial assistance. Review and process financial assistance applications on patients seeking assistance with outstanding patient portion balances (deductibles, copays, coinsurance and non-covered balances). Follows HIPAA guidelines in handling patient information. Distinguish billing complaints from patient care complaints and then resolving billing related issues. Be responsible for forwarding any complaints regarding patient care issues to Guest Relations. Responsible for reconciling business banking and credit card accounts. Job Qualifications Education High school diploma or equivalent requires. Additional training in healthcare billing or customer service is highly preferred. Work Experience Medical Billing experience highly preferred. Proficiency in Microsoft office. Experience in billing software and electronic data submission preferred. Mental/Physical Requirements Ability to receive and express detailed information through oral communications, visual acuity, and the ability to read and understand written directions. Normal mental concentration with repetitive operations for a long period of time. Ability to stand, walk, sit, and reach. Occasionally lifts and transports items weighing up to ten (10) pounds. . Working Conditions Standard office conditions with more than average noise. Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases.

General Summary The Technical Support Analyst I provides Help Desk support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of low complexity. Responds to telephone, email, on-line, and walk-up requests for technical support. Documents, tracks, and monitors requests and incidents using the help desk ticketing system, applicable systems, and tools.Additionally, the Technical Support Analyst I may coordinate with other teams or departments to resolve user problems.is responsible for general maintenance of computers and computer equipment. The Technical Support Analyst I is expected to undertake general tasks which will promote seamless use of IT infrastructure in a work environment. This position acts as a liaison between Information Technologies and user department(s). Plans, organizes, and controls the use of IT resources to restore operational functionality (Incidents) and satisfy customer requests for new services (Service Requests). Provides support to Workstation Analysts, Application Analysts and Networking staff. Assists in performing basic tasks (such as: enterprise-wide operating system updates and software upgrades, interacting with vendors, troubleshooting over the telephone/remote control/in-person, ensures an accurate inventory of all information technology hardware and software, creating FAQs for end users. Shares responsibility, through meeting or exceeding individual performance metrics, to the team meeting it's goals and objectives. Essential Duties and Responsibilities Responds to requests for assistance. Investigates need for additional services, programs, software, or modifications. Suggests methods of improving operations with computer technology. Demonstrates customer relations skills and maintains a positive attitude and company image during all interactions with end users and staff. Meticulously tracks every request sent to the IT department. Fully documents each request. Provides timely status back to users. Notifies department and significant events relating to automation. Works in conjunction with department manager on assessing peripheral needs. Keeps Manager of User Services informed of all potential problems and issues. Complete reports in the allotted time period. Continuously improves proficiency and knowledge. Participates in upgrade training for all phases of automation to increase knowledge and abilities, particularly as it relates to integration of all products. Meets or exceeds individual performance metrics in alignment with team goals and objectives. Uses approved tools to document requests for service from all hospital staff via phone, e-mail, or walk-up visits. Manages all requests for services that come in to the IT department through the Service Desk. Coordinates with IT specialist to satisfy customers' requests. Creates manuals of software/hardware implemented for IT team support. Create, modify, and/or delete user accounts per department policy. Installs and tests new software to include anti-virus software. Ensures software is properly configured, regularly updated and works properly on all PC and server stations. Other duties as assigned. Job Qualifications Education High School diploma or equivalent required. Any combination of education and training equivalent to a possession of a Associates' degree in computer science, or related degree; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein. Work Experience Technical knowledge of Microsoft Windows and PC hardware and internal components. Working knowledge of DNS, DHCP, TCP/IP, FTP, and DFS. Ability to read and understand technical manuals, procedure documentation, and OEM guides. Application support experience with Windows 10, Microsoft Office, Active Directory, and the ability to learn specialized applications. Knowledge to operate most office equipment. Certification/License None required. Mental/Physical Requirements Close mental and visual concentration and variable operations for sustained periods of time. Ability to stand, walk, sit, and reach. Most of the work day will be spent sitting at a desk. Must be able to transport self to various parts of hospital 80% of time. Occasional lifting up to 35 lbs. Working Conditions Standard office conditions; well lighted, climate controlled area.

General Summary The Office LPN assists the physician or mid-level provider by providing assessment, treatment, testing, and education for the patients of the practice. Must be well organized, high level of professionalism, customer service skills, detail oriented, able to multitask efficiently, and perform in a fast paced work environment. Essential Duties and Responsibilities Administers medications (oral, IM, and SC) as ordered. Assists with examination as requested within scope of license. Documents chief complaint/visit reason and details according to provider preference. Escorts patients to exam room and obtains patient height, weight, and a full set of vital signs accurately. Initiates, reviews, and updates patient's medication and summary list according to provider preference. Performs point of care lab testing and obtains blood samples and other specimens for lab testing as ordered. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Provides patient teaching and supportive services as needed. Provides treatments as ordered. Schedules diagnostic and therapeutic procedures, obtaining precertification and authorization as required by payers and ordered by provider. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education Graduate of an accredited LPN program and approved IV therapy course. Work Experience Nursing or other health care experience preferred but not required. Certification/License Current LPN license in the state of Missouri required. American Heart Association Basic Life Support required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

General Summary The Office LPN assists the physician or mid-level provider by providing assessment, treatment, testing, and education for the patients of the practice. Must be well organized, high level of professionalism, customer service skills, detail oriented, able to multitask efficiently, and perform in a fast paced work environment. Essential Duties and Responsibilities Administers medications (oral, IM, and SC) as ordered. Assists with examination as requested within scope of license. Documents chief complaint/visit reason and details according to provider preference. Escorts patients to exam room and obtains patient height, weight, and a full set of vital signs accurately. Initiates, reviews, and updates patient's medication and summary list according to provider preference. Performs point of care lab testing and obtains blood samples and other specimens for lab testing as ordered. Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal. Provides patient teaching and supportive services as needed. Provides treatments as ordered. Schedules diagnostic and therapeutic procedures, obtaining precertification and authorization as required by payers and ordered by provider. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements. Job Qualifications Education Graduate of an accredited LPN program and approved IV therapy course. Work Experience Nursing or other health care experience preferred but not required. Certification/License Current LPN license in the state of Missouri required. American Heart Association Basic Life Support required. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.