Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085 ) for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: US military experience through military service or a military spouse/domestic partner 1 year of customer contact experience in a needs-based sales environment Prior experience in a fast-paced contact center environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone Compensation range: The hiring range for this position is: $43,680.00 - $44,680 .00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See USAA Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085 ) for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: US military experience through military service or a military spouse/domestic partner 1 year of customer contact experience in a needs-based sales environment Prior experience in a fast-paced contact center environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone Compensation range: The hiring range for this position is: $43,680.00 - $44,680 .00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See USAA Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
About Us: At Jobletics Pro, we provide staffing solutions for the hospitality, healthcare, and food service industries. Our goal is to connect talented professionals with employers who value quality and reliability. If you are a detail-oriented individual with a passion for cleanliness, we would love to have you join our team! Job Description: We are seeking a dedicated Housekeeper to maintain cleanliness and order in various facilities. The ideal candidate is meticulous, organized, and enjoys working independently to ensure a pleasant and hygienic environment for guests and staff. Responsibilities: Clean and sanitize guest rooms, bathrooms, public areas, and other assigned spaces Replace linens, make beds, and ensure all rooms are well-maintained Replenish toiletries, towels, and other amenities as needed Dust, vacuum, mop, and wipe down surfaces Report maintenance issues and request necessary repairs Ensure proper use of cleaning supplies and equipment Adhere to all safety and sanitation policies Maintain a positive attitude and provide excellent customer service when interacting with guests Assist with other housekeeping-related duties as needed Qualifications: Previous housekeeping or cleaning experience preferred but not required Strong attention to detail and a passion for cleanliness Ability to work independently and as part of a team Ability to lift and carry up to 25 lbs Flexibility to work mornings, evenings, weekends, and holidays Must be authorized to work in the United States Equal Opportunity Employer: Jobletics Pro is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Important Notice: We are only hiring candidates currently authorized to work in the United States. Visa sponsorship is not available.
04/27/2025
Full time
About Us: At Jobletics Pro, we provide staffing solutions for the hospitality, healthcare, and food service industries. Our goal is to connect talented professionals with employers who value quality and reliability. If you are a detail-oriented individual with a passion for cleanliness, we would love to have you join our team! Job Description: We are seeking a dedicated Housekeeper to maintain cleanliness and order in various facilities. The ideal candidate is meticulous, organized, and enjoys working independently to ensure a pleasant and hygienic environment for guests and staff. Responsibilities: Clean and sanitize guest rooms, bathrooms, public areas, and other assigned spaces Replace linens, make beds, and ensure all rooms are well-maintained Replenish toiletries, towels, and other amenities as needed Dust, vacuum, mop, and wipe down surfaces Report maintenance issues and request necessary repairs Ensure proper use of cleaning supplies and equipment Adhere to all safety and sanitation policies Maintain a positive attitude and provide excellent customer service when interacting with guests Assist with other housekeeping-related duties as needed Qualifications: Previous housekeeping or cleaning experience preferred but not required Strong attention to detail and a passion for cleanliness Ability to work independently and as part of a team Ability to lift and carry up to 25 lbs Flexibility to work mornings, evenings, weekends, and holidays Must be authorized to work in the United States Equal Opportunity Employer: Jobletics Pro is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Important Notice: We are only hiring candidates currently authorized to work in the United States. Visa sponsorship is not available.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Process Owner Lead, you will lead planning for multiple highly complex processes and projects including problem definition, evaluation and documentation of requirements, design, testing, and implementation of business processes. You should be able to understand the process operating objectives, business rules, regulatory guidance, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, identify potential impacts and control process performance necessary to achieve efficient, effective design and execution of the process. You will actively develop and drive alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develop business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s). Apply and maintain expert knowledge of the business and lead ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance. Serve as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Guide and influence process re-engineering and technology implementation to enable process redesign and innovation. Lead the overall management of process performance by developing control limits, monitoring key performance indicators and informing partners of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. Identify own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Collect and consolidate demand and finds opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise. Review, advise, and develop communication plans for customers and internal partners and ensure communications are in alignment with overall strategy. Ensure alignment between internal team members and customers across all business process projects and services using proactive communication and engagement strategies. Utilize data and analytics to deliver insight into customer and business process performance and share best practices with overall team. Stay current with emerging technologies and evaluates business processes to lead continuous operational improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for operational improvement initiatives. Provide mentorship and guidance support for team and applicable business partners. Plan and design business processes and make recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency. Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 8 years' business process execution/knowledge/experience, consulting, and/or process engineering/optimization. Experience in successfully applying quality management, operational improvement, and problem-solving tools and methodologies. Experience in implementing and sustaining change/improvements (change champion). Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation. Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices. Demonstrated experience with Lean, Business Process Management, or similar methodology. Demonstrated experience with using various systems to collect and analyze data. What sets you apart: Comprehensive AML/BSA Program knowledge and experience preferred Certified Anti-Money Laundering Specialist (CAMS) Certified Financial Crime Specialist (CFCS) Proven ability to simultaneously manage/oversee multiple projects/initiatives. Demonstrated experience leading efforts to document business requirements through a developed understanding of business processes. Able to identify and manage to emerging risks and impacts that stem from changes in business and technology activities Compensation range: The salary range for this position is: $114,080.00 - $218,030.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Process Owner Lead, you will lead planning for multiple highly complex processes and projects including problem definition, evaluation and documentation of requirements, design, testing, and implementation of business processes. You should be able to understand the process operating objectives, business rules, regulatory guidance, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, identify potential impacts and control process performance necessary to achieve efficient, effective design and execution of the process. You will actively develop and drive alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develop business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s). Apply and maintain expert knowledge of the business and lead ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance. Serve as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Guide and influence process re-engineering and technology implementation to enable process redesign and innovation. Lead the overall management of process performance by developing control limits, monitoring key performance indicators and informing partners of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. Identify own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Collect and consolidate demand and finds opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise. Review, advise, and develop communication plans for customers and internal partners and ensure communications are in alignment with overall strategy. Ensure alignment between internal team members and customers across all business process projects and services using proactive communication and engagement strategies. Utilize data and analytics to deliver insight into customer and business process performance and share best practices with overall team. Stay current with emerging technologies and evaluates business processes to lead continuous operational improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for operational improvement initiatives. Provide mentorship and guidance support for team and applicable business partners. Plan and design business processes and make recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency. Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 8 years' business process execution/knowledge/experience, consulting, and/or process engineering/optimization. Experience in successfully applying quality management, operational improvement, and problem-solving tools and methodologies. Experience in implementing and sustaining change/improvements (change champion). Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation. Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices. Demonstrated experience with Lean, Business Process Management, or similar methodology. Demonstrated experience with using various systems to collect and analyze data. What sets you apart: Comprehensive AML/BSA Program knowledge and experience preferred Certified Anti-Money Laundering Specialist (CAMS) Certified Financial Crime Specialist (CFCS) Proven ability to simultaneously manage/oversee multiple projects/initiatives. Demonstrated experience leading efforts to document business requirements through a developed understanding of business processes. Able to identify and manage to emerging risks and impacts that stem from changes in business and technology activities Compensation range: The salary range for this position is: $114,080.00 - $218,030.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Risk and Controls Advisor, you will be responsible for planning and driving FLOD control testing that evaluates the design and operating effectiveness of key and non-key controls to mitigate risk exposure to regulatory and operational requirements. You will also be responsible for identifying and following written risk and compliance policies, standards, and procedures for control testing activities while partnering and collaborating with business owners to support control testing initiatives. In addition, you will assist with translating control deficiencies into action plans; provide recommendations to enhance governance practices in alignment with risk and compliance frameworks. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advise the business on how to strengthen and run their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, Company and Staff Agency Third Party Governance, or quality governance. Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls. Perform risk data analysis, report preparation and trend analysis, using business intelligence tools. Partner with business owners to assist them in the identification of control failures and assesses the impact. Maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases. Provide control oversight to ensure compliance with laws and regulations. Serve as a resource to team members. Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 4 years' experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field. Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Experience with control design and testing business application controls and data movement controls. Experience with deposits and/or payments. Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally. Experience with Compliance and Operational Risk activities. Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP). Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Risk and Controls Advisor, you will be responsible for planning and driving FLOD control testing that evaluates the design and operating effectiveness of key and non-key controls to mitigate risk exposure to regulatory and operational requirements. You will also be responsible for identifying and following written risk and compliance policies, standards, and procedures for control testing activities while partnering and collaborating with business owners to support control testing initiatives. In addition, you will assist with translating control deficiencies into action plans; provide recommendations to enhance governance practices in alignment with risk and compliance frameworks. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advise the business on how to strengthen and run their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, Company and Staff Agency Third Party Governance, or quality governance. Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls. Perform risk data analysis, report preparation and trend analysis, using business intelligence tools. Partner with business owners to assist them in the identification of control failures and assesses the impact. Maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases. Provide control oversight to ensure compliance with laws and regulations. Serve as a resource to team members. Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 4 years' experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field. Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: Experience with control design and testing business application controls and data movement controls. Experience with deposits and/or payments. Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally. Experience with Compliance and Operational Risk activities. Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP). Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/27/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a Bank Agile Product Owner Senior for the Credit Card area. You will work directly with the agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs. Acts as "voice of the end-user". Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. Owns Bank agile team backlog (grooming, prioritization, and refinement). Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity. Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues. Begins to take a strategic view and think proactively about the right way to meet objectives. Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions. Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations. Communicates difficult concepts and negotiates with others to adopt a different point of view. What sets you apart: Collaboration & Strategy (Credit Card Focus): Proven ability to collaborate effectively with cross-functional teams within a credit card business to develop and implement strategic initiatives, aligning with overall credit card product goals and market trends. Process Improvement (Credit Card Focus): Demonstrated experience identifying and implementing improvements to processes and user experiences specifically within a credit card environment, including areas such as transaction processes, customer service, and account management. Roadmap Development & Management (Credit Card Focus): Ability to create, maintain, and execute project roadmaps for credit card-related products, features, and initiatives, considering regulatory compliance and industry best practices. Change Management (Credit Card Focus): Experience with planning and executing change management initiatives within a credit card business, considering the impact on customers, employees, and operational systems. User Story & Feature Writing (Credit Card Focus): Strong skills in writing clear, concise, and effective user stories and feature specifications specifically for credit card products and services, incorporating relevant credit card terminology and functionality. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a Bank Agile Product Owner Senior for the Credit Card area. You will work directly with the agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs. Acts as "voice of the end-user". Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. Owns Bank agile team backlog (grooming, prioritization, and refinement). Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity. Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues. Begins to take a strategic view and think proactively about the right way to meet objectives. Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions. Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations. Communicates difficult concepts and negotiates with others to adopt a different point of view. What sets you apart: Collaboration & Strategy (Credit Card Focus): Proven ability to collaborate effectively with cross-functional teams within a credit card business to develop and implement strategic initiatives, aligning with overall credit card product goals and market trends. Process Improvement (Credit Card Focus): Demonstrated experience identifying and implementing improvements to processes and user experiences specifically within a credit card environment, including areas such as transaction processes, customer service, and account management. Roadmap Development & Management (Credit Card Focus): Ability to create, maintain, and execute project roadmaps for credit card-related products, features, and initiatives, considering regulatory compliance and industry best practices. Change Management (Credit Card Focus): Experience with planning and executing change management initiatives within a credit card business, considering the impact on customers, employees, and operational systems. User Story & Feature Writing (Credit Card Focus): Strong skills in writing clear, concise, and effective user stories and feature specifications specifically for credit card products and services, incorporating relevant credit card terminology and functionality. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a Bank Agile Product Owner Senior for the Credit Card area. You will work directly with the agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs. Acts as "voice of the end-user". Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. Owns Bank agile team backlog (grooming, prioritization, and refinement). Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity. Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues. Begins to take a strategic view and think proactively about the right way to meet objectives. Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions. Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations. Communicates difficult concepts and negotiates with others to adopt a different point of view. What sets you apart: Collaboration & Strategy (Credit Card Focus): Proven ability to collaborate effectively with cross-functional teams within a credit card business to develop and implement strategic initiatives, aligning with overall credit card product goals and market trends. Process Improvement (Credit Card Focus): Demonstrated experience identifying and implementing improvements to processes and user experiences specifically within a credit card environment, including areas such as transaction processes, customer service, and account management. Roadmap Development & Management (Credit Card Focus): Ability to create, maintain, and execute project roadmaps for credit card-related products, features, and initiatives, considering regulatory compliance and industry best practices. Change Management (Credit Card Focus): Experience with planning and executing change management initiatives within a credit card business, considering the impact on customers, employees, and operational systems. User Story & Feature Writing (Credit Card Focus): Strong skills in writing clear, concise, and effective user stories and feature specifications specifically for credit card products and services, incorporating relevant credit card terminology and functionality. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a Bank Agile Product Owner Senior for the Credit Card area. You will work directly with the agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs. Acts as "voice of the end-user". Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. Owns Bank agile team backlog (grooming, prioritization, and refinement). Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity. Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues. Begins to take a strategic view and think proactively about the right way to meet objectives. Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions. Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations. Communicates difficult concepts and negotiates with others to adopt a different point of view. What sets you apart: Collaboration & Strategy (Credit Card Focus): Proven ability to collaborate effectively with cross-functional teams within a credit card business to develop and implement strategic initiatives, aligning with overall credit card product goals and market trends. Process Improvement (Credit Card Focus): Demonstrated experience identifying and implementing improvements to processes and user experiences specifically within a credit card environment, including areas such as transaction processes, customer service, and account management. Roadmap Development & Management (Credit Card Focus): Ability to create, maintain, and execute project roadmaps for credit card-related products, features, and initiatives, considering regulatory compliance and industry best practices. Change Management (Credit Card Focus): Experience with planning and executing change management initiatives within a credit card business, considering the impact on customers, employees, and operational systems. User Story & Feature Writing (Credit Card Focus): Strong skills in writing clear, concise, and effective user stories and feature specifications specifically for credit card products and services, incorporating relevant credit card terminology and functionality. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Bank Business Process Consultant Lead, you will apply expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions. Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Experience working remediation efforts. Experience in issue management. Experience in one or more of the following: Account Take-Over (ATO) Website Customer Support Americans with Disabilities Act (ADA) U.S. military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Bank Business Process Consultant Lead, you will apply expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. Coaches others and leads acquisition and application of expert knowledge of the business. Leads planning & execution and directs and coordinates activities for highly complex projects. Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions. Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. Reviews, advises, and develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. Expert knowledge of bank products and processes. Experience leading programs/projects, business process owner/consultant or working in an agile environment. Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Experience working remediation efforts. Experience in issue management. Experience in one or more of the following: Account Take-Over (ATO) Website Customer Support Americans with Disabilities Act (ADA) U.S. military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are looking for Lead HVAC Technicians ASAP Must have experience in residential and commercial diagnose and repair air conditioning systems, Install, maintain, Troubleshoot and diagnose HVAC system issues, Inspect and test HVAC systems and components. Recommend maintenance to improve sys
04/27/2025
Full time
We are looking for Lead HVAC Technicians ASAP Must have experience in residential and commercial diagnose and repair air conditioning systems, Install, maintain, Troubleshoot and diagnose HVAC system issues, Inspect and test HVAC systems and components. Recommend maintenance to improve sys
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Primary City/State: Phoenix, Arizona Department Name: ICU-Medical-Hosp Work Shift: Day Job Category: Nursing $10,000 Sign-on Bonus! Banner Health invests in our nurses by training them to confidently and safely deliver excellent patient care. Banner Health is committed to developing the careers of our team members. We care about you, your nursing career today and your future. Great options and great opportunities. Banner University Medical Center - Phoenix is proud to be a Magnet facility, Academic Medical Center, Level 1 Trauma Center and Designated Stroke Center. We are currently seeking experienced ICU Nurses but at this time we are accepting application for those that have PCU/Telemetry, Medical/Surgical or any other acute or critical care background. Bring your passion for Medical ICU patient care. As a Medical ICU Registered Nurse, you will care for a wide variety of medically diverse patient population that includes high risk obstetrics, liver failure, toxicology, complex abdominal surgeries, and sepsis/multi- system organ failure. Typical treatment plans for patients on the Medical ICU include CRRT, ECMO (Extra Corporeal Membrane Oxygenation), multiple vasopressors, Swan-Ganz catheters and advanced respiratory treatments (i.e. ventilators, oscillators, Nitric oxide). Banner University Medical Center is one of the only two hospitals in the valley that has an adult ECMO program and one of only 3 in the state of Arizona. As an ICU Medical Nurse, you will have the opportunity to participate in our Nursing Clinical Ladder Program. You will also have the opportunity utilize our self-scheduling tool for shift and weekend coverage. Enjoy a flat rate $3/hour weekend shift differential. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Eligibility for the sign-on bonus requires 1+ years of ICU experience If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and use keywords RN New Grad to search for openings. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. ESSENTIAL FUNCTIONS 1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient's status. 3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 8. In some roles, this position may supervise staff and work flow of the department. 9. Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. MINIMUM QUALIFICATIONS Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. PREFERRED QUALIFICATIONS Bachelor's degree preferred. Professional certification preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. 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04/26/2025
Full time
Primary City/State: Phoenix, Arizona Department Name: ICU-Medical-Hosp Work Shift: Day Job Category: Nursing $10,000 Sign-on Bonus! Banner Health invests in our nurses by training them to confidently and safely deliver excellent patient care. Banner Health is committed to developing the careers of our team members. We care about you, your nursing career today and your future. Great options and great opportunities. Banner University Medical Center - Phoenix is proud to be a Magnet facility, Academic Medical Center, Level 1 Trauma Center and Designated Stroke Center. We are currently seeking experienced ICU Nurses but at this time we are accepting application for those that have PCU/Telemetry, Medical/Surgical or any other acute or critical care background. Bring your passion for Medical ICU patient care. As a Medical ICU Registered Nurse, you will care for a wide variety of medically diverse patient population that includes high risk obstetrics, liver failure, toxicology, complex abdominal surgeries, and sepsis/multi- system organ failure. Typical treatment plans for patients on the Medical ICU include CRRT, ECMO (Extra Corporeal Membrane Oxygenation), multiple vasopressors, Swan-Ganz catheters and advanced respiratory treatments (i.e. ventilators, oscillators, Nitric oxide). Banner University Medical Center is one of the only two hospitals in the valley that has an adult ECMO program and one of only 3 in the state of Arizona. As an ICU Medical Nurse, you will have the opportunity to participate in our Nursing Clinical Ladder Program. You will also have the opportunity utilize our self-scheduling tool for shift and weekend coverage. Enjoy a flat rate $3/hour weekend shift differential. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Eligibility for the sign-on bonus requires 1+ years of ICU experience If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and use keywords RN New Grad to search for openings. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. ESSENTIAL FUNCTIONS 1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient's status. 3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 8. In some roles, this position may supervise staff and work flow of the department. 9. Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. MINIMUM QUALIFICATIONS Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. PREFERRED QUALIFICATIONS Bachelor's degree preferred. Professional certification preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. 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Senior Hydrogeologist Montgomery & Associates (M&A) has a unique opportunity for an experienced senior environmental hydrogeologist to join our team, with a principal focus on providing senior leadership on a long-term Superfund project in the Phoenix area. This high-profile project management role entails technical oversight of a dedicated multidisciplinary team working in parallel on multiple complex tasks and project components. Due to the importance of this project at M&A, the person in this position will regularly interact with M&A senior leadership, as well as other project managers, technical staff, and administrative personnel. Success in this position requires advanced technical and communication skills, with an emphasis on developing and maintaining trusting relationships with the client, legal counsel, regulators, and other project stakeholders. Responsibilities for this position include: Develop and manage the execution of groundwater, vadose zone, and indoor air investigations, monitoring, and remedial actions Coordinate and lead regular internal, client, and regulatory meetings to report and collaborate on various project tasks and initiatives Collaborate with client management and legal teams for strategic planning associated with regulatory, responsible party, and stakeholder negotiations Design, oversee preparation of, and provide senior technical review for critical compliance and non-compliance reports and memoranda Provide high-level review of and prepare comments on reports and technical submittals prepared by EPA and other stakeholders Provide senior leadership and mentoring to M&A data analysis, database management, modeling, and field teams Develop work plans, scopes of work, and cost estimates for various new and on-going task The hired professional will have the following qualifications: Bachelor's degree in geology, hydrology, or engineering; graduate degree preferred A minimum of 20 years professional experience with the responsibilities listed above Professional consulting experience managing large-scale environmental projects Professional registration, (P.G.) preferred Professional experience investigating, testing, and conceptualizing subsurface hydrogeologic conditions and contaminant fate and transport Familiarity with groundwater models, groundwater remediation technologies, and CERCLA regulations Professional experience with vapor intrusion and indoor air investigations and remediation a plus Project management experience Effective communication skills including technical writing and presenting technical work in large group settings Ability to pass background check and drug test if requested Current and valid driver's license Ability to legally work and reside in the United States Preferred location for this position is Phoenix, however Tucson or Flagstaff will be considered. At M&A, our mission is to promote a fulfilling and respectful work culture where employees collaborate to deliver pragmatic water resource solutions grounded in the principles of integrity, scientific rigor, and environmental responsibility. We are independently owned by practicing scientists who are committed to these values and to supporting our community partners. Your benefits at Montgomery & Associates will include: Competitive benefits and salary in an expanding team-oriented company Dynamic work environment with safety and technical training provided by the company Interesting and collaborative multidisciplinary projects On the job mentoring by senior professionals Western U.S. projects and travel opportunities Medical, dental, and vision insurance Flexible Spending Account; HRA Long- and short-term disability Life/AD&D insurance Vacation, holiday, personal, and sick leave Paid parental leave Employer matching 401k retirement plan We are an Equal Opportunity Employer PIcb8d6d55c64d-3046
04/26/2025
Full time
Senior Hydrogeologist Montgomery & Associates (M&A) has a unique opportunity for an experienced senior environmental hydrogeologist to join our team, with a principal focus on providing senior leadership on a long-term Superfund project in the Phoenix area. This high-profile project management role entails technical oversight of a dedicated multidisciplinary team working in parallel on multiple complex tasks and project components. Due to the importance of this project at M&A, the person in this position will regularly interact with M&A senior leadership, as well as other project managers, technical staff, and administrative personnel. Success in this position requires advanced technical and communication skills, with an emphasis on developing and maintaining trusting relationships with the client, legal counsel, regulators, and other project stakeholders. Responsibilities for this position include: Develop and manage the execution of groundwater, vadose zone, and indoor air investigations, monitoring, and remedial actions Coordinate and lead regular internal, client, and regulatory meetings to report and collaborate on various project tasks and initiatives Collaborate with client management and legal teams for strategic planning associated with regulatory, responsible party, and stakeholder negotiations Design, oversee preparation of, and provide senior technical review for critical compliance and non-compliance reports and memoranda Provide high-level review of and prepare comments on reports and technical submittals prepared by EPA and other stakeholders Provide senior leadership and mentoring to M&A data analysis, database management, modeling, and field teams Develop work plans, scopes of work, and cost estimates for various new and on-going task The hired professional will have the following qualifications: Bachelor's degree in geology, hydrology, or engineering; graduate degree preferred A minimum of 20 years professional experience with the responsibilities listed above Professional consulting experience managing large-scale environmental projects Professional registration, (P.G.) preferred Professional experience investigating, testing, and conceptualizing subsurface hydrogeologic conditions and contaminant fate and transport Familiarity with groundwater models, groundwater remediation technologies, and CERCLA regulations Professional experience with vapor intrusion and indoor air investigations and remediation a plus Project management experience Effective communication skills including technical writing and presenting technical work in large group settings Ability to pass background check and drug test if requested Current and valid driver's license Ability to legally work and reside in the United States Preferred location for this position is Phoenix, however Tucson or Flagstaff will be considered. At M&A, our mission is to promote a fulfilling and respectful work culture where employees collaborate to deliver pragmatic water resource solutions grounded in the principles of integrity, scientific rigor, and environmental responsibility. We are independently owned by practicing scientists who are committed to these values and to supporting our community partners. Your benefits at Montgomery & Associates will include: Competitive benefits and salary in an expanding team-oriented company Dynamic work environment with safety and technical training provided by the company Interesting and collaborative multidisciplinary projects On the job mentoring by senior professionals Western U.S. projects and travel opportunities Medical, dental, and vision insurance Flexible Spending Account; HRA Long- and short-term disability Life/AD&D insurance Vacation, holiday, personal, and sick leave Paid parental leave Employer matching 401k retirement plan We are an Equal Opportunity Employer PIcb8d6d55c64d-3046
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Description: Job Title: Claims Associate Reports To: Operations Manager FLSA Status: Non-Exempt Learn about Gold Standard service delivery while focusing primarily on claim success. Job Duties and Essential Functions: Administer a full workload of disability and/or leave pay claims for multiple (8+) clients per client policies and plan guidelines. Claims administration includes, but is not limited to: Confirming plan eligibility and whether a claim is payable; Reviewing medical documentation and communicating with healthcare providers; Opening/approving/extending/closing claims; Drafting letters to be sent to employees regarding disability benefits, including denial letters; Calculating reductions; Maintaining high-quality employee disability claim files according to set standards and naming conventions; and Providing excellent customer service by processing payments in a thorough and timely manner. Collaborate with Employee Success team members by answering questions regarding pay eligibility, documentation required, client policies, and benefits. Communicate regularly with Employee Success team members, Team Leads, employees, and client contacts to ensure the accurate coordination between client leave compensation pay and other income replacement benefits. Weekly self-audits; claim status reports sent to manager with explanation of any outliers. Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs). When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee. Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel. Available to back up multiple accounts. Perform other duties as assigned in order to meet business needs. Expected to work 40 hours per week. Expected to report to the office two times per month as directed by manager. Perform above duties in the office between regular business hours: Roseville, CA office location: Monday to Friday, 8am to 5pm (PST) Atlanta, GA office location: Monday to Friday, 8am to 5pm (EST) Phoenix, AZ office location: Monday to Friday, 8am to 5pm (MST) Requirements: A four-year college degree or a professional certification in a similar or related field. Proficient typing and strong knowledge of MS Excel and MS Word. Always focused on providing excellent customer service. Ability to prioritize tasks and focus on the most important ones. Ability to communicate effectively with colleagues, leadership, clients, and employees. Have a system for keeping track of work to ensure that the work is done on time and accurately. Ability to identify and solve problems quickly and efficiently. Willing to learn and take on new challenges. Takes the initiative to understand the why behind things. Receptive to feedback and embraces continuous improvement. Planning ahead, managing time well, being on time, and thinking of better ways to do things. Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment. Excellent follow through and common sense. Excellent attention to detail. Strong organizational, quantitative, and verbal/written communications skills. Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies. Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations. Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients. Compensation details: 0 Yearly Salary PId3fcaeb3b5-
04/26/2025
Full time
Description: Job Title: Claims Associate Reports To: Operations Manager FLSA Status: Non-Exempt Learn about Gold Standard service delivery while focusing primarily on claim success. Job Duties and Essential Functions: Administer a full workload of disability and/or leave pay claims for multiple (8+) clients per client policies and plan guidelines. Claims administration includes, but is not limited to: Confirming plan eligibility and whether a claim is payable; Reviewing medical documentation and communicating with healthcare providers; Opening/approving/extending/closing claims; Drafting letters to be sent to employees regarding disability benefits, including denial letters; Calculating reductions; Maintaining high-quality employee disability claim files according to set standards and naming conventions; and Providing excellent customer service by processing payments in a thorough and timely manner. Collaborate with Employee Success team members by answering questions regarding pay eligibility, documentation required, client policies, and benefits. Communicate regularly with Employee Success team members, Team Leads, employees, and client contacts to ensure the accurate coordination between client leave compensation pay and other income replacement benefits. Weekly self-audits; claim status reports sent to manager with explanation of any outliers. Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs). When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee. Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel. Available to back up multiple accounts. Perform other duties as assigned in order to meet business needs. Expected to work 40 hours per week. Expected to report to the office two times per month as directed by manager. Perform above duties in the office between regular business hours: Roseville, CA office location: Monday to Friday, 8am to 5pm (PST) Atlanta, GA office location: Monday to Friday, 8am to 5pm (EST) Phoenix, AZ office location: Monday to Friday, 8am to 5pm (MST) Requirements: A four-year college degree or a professional certification in a similar or related field. Proficient typing and strong knowledge of MS Excel and MS Word. Always focused on providing excellent customer service. Ability to prioritize tasks and focus on the most important ones. Ability to communicate effectively with colleagues, leadership, clients, and employees. Have a system for keeping track of work to ensure that the work is done on time and accurately. Ability to identify and solve problems quickly and efficiently. Willing to learn and take on new challenges. Takes the initiative to understand the why behind things. Receptive to feedback and embraces continuous improvement. Planning ahead, managing time well, being on time, and thinking of better ways to do things. Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment. Excellent follow through and common sense. Excellent attention to detail. Strong organizational, quantitative, and verbal/written communications skills. Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies. Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations. Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients. Compensation details: 0 Yearly Salary PId3fcaeb3b5-
Locum - Emergency Physician MD/DO, Phoenix, AZ 9-10-hour shifts 50 hours of Advanced Practice Provider coverage Level IV Trauma Stroke Center 24/7 Cardiac Cath Lab EMS arrivals: average 35 a day All specialties available except: Pediatrics, Vascular, Spine, Neurosurgery, ENT, and OMFS Candidates must be EM residency trained or BC/BE ABEM/AOBEM Benefits and Compensation Strong leadership at local, regional and national levels Exceptional quality of practice backed by comprehensive support services Optimal care teams with flexible and equitable scheduling options A-rated professional liability insurance Extensive variety of practice settings coast-to-coast Competitive compensation, including several benefit options Opportunities for professional development, mentoring and career advancement Clinician mental health and well-being support Comprehensive education and training on leadership, management and clinical best practices, including a wide variety of CME programs Clinical and scientific research opportunities
04/26/2025
Full time
Locum - Emergency Physician MD/DO, Phoenix, AZ 9-10-hour shifts 50 hours of Advanced Practice Provider coverage Level IV Trauma Stroke Center 24/7 Cardiac Cath Lab EMS arrivals: average 35 a day All specialties available except: Pediatrics, Vascular, Spine, Neurosurgery, ENT, and OMFS Candidates must be EM residency trained or BC/BE ABEM/AOBEM Benefits and Compensation Strong leadership at local, regional and national levels Exceptional quality of practice backed by comprehensive support services Optimal care teams with flexible and equitable scheduling options A-rated professional liability insurance Extensive variety of practice settings coast-to-coast Competitive compensation, including several benefit options Opportunities for professional development, mentoring and career advancement Clinician mental health and well-being support Comprehensive education and training on leadership, management and clinical best practices, including a wide variety of CME programs Clinical and scientific research opportunities
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Primary City/State: Phoenix, Arizona Department Name: Digestive Health Work Shift: Day Job Category: Nursing The academic medicine difference. At the center of Banner - University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today. The Banner - University Medicine Digestive Institute can help manage and treat many digestive complications and illness. Our digestive health providers have access to some of the newest medical technologies and most advanced treatment techniques available. This position will triage patient calls, assist providers with any RN duties in clinic, give critical results to providers, work with RN Navigator in patient management, and complete prior authorization requests for medications not covered. Prior GI background is preferred. This is a full time (40 hours/week), day shift position: Mon-Fri., 8:30am-5pm, w ith great learning opportunities to learn Advance GI where providers love to teach all staff, opportunities to work towards Gastro RN Certification and work with GI Fellows and MA externs. If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and under the Job Type filter, select New Nurse Experience. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city. POSITION SUMMARY This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. CORE FUNCTIONS 1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient's status. 3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 8. In some roles, this position may supervise staff and work flow of the department. 9.Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. MINIMUM QUALIFICATIONS Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. In a Home Health setting, team members must be able to operate personal vehicle and possess a valid driver's license. Auto insurance coverage is also required to be active and maintained. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Banner Home Care/Hospice or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. PREFERRED QUALIFICATIONS Bachelor's degree preferred. Professional certification preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
04/26/2025
Full time
Primary City/State: Phoenix, Arizona Department Name: Digestive Health Work Shift: Day Job Category: Nursing The academic medicine difference. At the center of Banner - University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today. The Banner - University Medicine Digestive Institute can help manage and treat many digestive complications and illness. Our digestive health providers have access to some of the newest medical technologies and most advanced treatment techniques available. This position will triage patient calls, assist providers with any RN duties in clinic, give critical results to providers, work with RN Navigator in patient management, and complete prior authorization requests for medications not covered. Prior GI background is preferred. This is a full time (40 hours/week), day shift position: Mon-Fri., 8:30am-5pm, w ith great learning opportunities to learn Advance GI where providers love to teach all staff, opportunities to work towards Gastro RN Certification and work with GI Fellows and MA externs. If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and under the Job Type filter, select New Nurse Experience. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city. POSITION SUMMARY This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. CORE FUNCTIONS 1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient's status. 3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 8. In some roles, this position may supervise staff and work flow of the department. 9.Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. MINIMUM QUALIFICATIONS Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. In a Home Health setting, team members must be able to operate personal vehicle and possess a valid driver's license. Auto insurance coverage is also required to be active and maintained. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Banner Home Care/Hospice or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. PREFERRED QUALIFICATIONS Bachelor's degree preferred. Professional certification preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member. What you'll do: Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or equivalent experience or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims Ability to prioritize and multi-task while navigating through multiple business applications Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Compensation range: The hiring range for this position is: $47,820 - $49,820. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/26/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member. What you'll do: Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or equivalent experience or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims Ability to prioritize and multi-task while navigating through multiple business applications Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Compensation range: The hiring range for this position is: $47,820 - $49,820. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
04/26/2025
Full time
Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ , you'll be a part of bringing humanity to business. . Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! W hat You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your passion for negotiating and strong product and brand knowledge, to handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of sales experience High school diploma or equivalent Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level Computer experience What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values 37,500 annual salary + commission And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-AZ-Tempe Job Sales / Business Development
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member. What you'll do: Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or equivalent experience or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims Ability to prioritize and multi-task while navigating through multiple business applications Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Compensation range: The hiring range for this position is: $47,820 - $49,820. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/26/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member. What you'll do: Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or equivalent experience or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims Ability to prioritize and multi-task while navigating through multiple business applications Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Compensation range: The hiring range for this position is: $47,820 - $49,820. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Field Artillery Recruit Now Hiring Full and Part Time Positions Job Overview: Your role is vital in defending our country and ensuring victory on the battlefield. As a Field Artillery Specialist, you will operate advanced weaponry using cutting-edge technology and teamwork to deliver precise fire support. This career offers technical training, leadership development, and expertise in artillery systems, preparing you for military and civilian opportunities in high-demand fields. Requirements: Attend a 16-20-week paid training program to gain skills and certifications in leadership, information processing, weapons systems operation, calculating data, data entry, hazardous material handling, computer systems operations, computer systems maintenance operations, radar and sensor integration. Advanced certifications available with additional fully funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity paid time off. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice of 1,200 industry leading organizations including Comcast, Raytheon, and COX Communications. Similar Career Fields Include: Dispatcher, Broadcast technician, and Fire Life Safety. About Our Organization: The U.S. Army offers a wealth of possibilities for today's youth - whether you are looking to build a rewarding career, continue your education, or get hands-on training, the Army is committed to helping you build the future you are looking for and improve yourself in the process. Be All You Can Be. Click apply for an Interview
04/26/2025
Full time
Field Artillery Recruit Now Hiring Full and Part Time Positions Job Overview: Your role is vital in defending our country and ensuring victory on the battlefield. As a Field Artillery Specialist, you will operate advanced weaponry using cutting-edge technology and teamwork to deliver precise fire support. This career offers technical training, leadership development, and expertise in artillery systems, preparing you for military and civilian opportunities in high-demand fields. Requirements: Attend a 16-20-week paid training program to gain skills and certifications in leadership, information processing, weapons systems operation, calculating data, data entry, hazardous material handling, computer systems operations, computer systems maintenance operations, radar and sensor integration. Advanced certifications available with additional fully funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity paid time off. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice of 1,200 industry leading organizations including Comcast, Raytheon, and COX Communications. Similar Career Fields Include: Dispatcher, Broadcast technician, and Fire Life Safety. About Our Organization: The U.S. Army offers a wealth of possibilities for today's youth - whether you are looking to build a rewarding career, continue your education, or get hands-on training, the Army is committed to helping you build the future you are looking for and improve yourself in the process. Be All You Can Be. Click apply for an Interview
ELIGIBLE FOR UP TO A $12K SIGNING BONUS. Talk to your recruiter for details. As an Infantryman, your first step is training in small arms, anti-tank, and other weapons systems. You'll be responsible for capturing, destroying, and repelling enemy ground forces during missions. This role also serves as a foundation for advanced schools such as Special Forces, Airborne, Ranger, Sniper, and Pathfinder School. Requirements U.S. Citizen or Green Card holder Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Training & Certifications 10 Nationally recognized certifications available 22 weeks of Infantry One Station Unit Training 77 ASVAB Score (Combat CO) Skills You'll Learn Evasion Physical & Mental Strength Weapons Operations
04/26/2025
Full time
ELIGIBLE FOR UP TO A $12K SIGNING BONUS. Talk to your recruiter for details. As an Infantryman, your first step is training in small arms, anti-tank, and other weapons systems. You'll be responsible for capturing, destroying, and repelling enemy ground forces during missions. This role also serves as a foundation for advanced schools such as Special Forces, Airborne, Ranger, Sniper, and Pathfinder School. Requirements U.S. Citizen or Green Card holder Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Training & Certifications 10 Nationally recognized certifications available 22 weeks of Infantry One Station Unit Training 77 ASVAB Score (Combat CO) Skills You'll Learn Evasion Physical & Mental Strength Weapons Operations
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers , including incentive and bonus opportunities, depending on the position Our Top Installers earn over $80,000 annually Generous PTO provided: 20 paid days off within your first year of employment (vacation & national holidays) 25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone, tablet, uniform plan, and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities: Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer's home Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required Performs start-ups on air conditioning and heating systems and other components Delivers excellent customer service and sustains high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for • Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer Represents the company professionally, honestly, and ethically in all business matters and concerns Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assists the Field Supervisor or General Manager with site supervision, planning, and estimating Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction Trains other installers in technical skills and company procedures, as assigned Performs similar/other duties as needed or assigned Health & Safety Roles and Responsibilities: Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devices or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents Does not perform any act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Qualifications: High school diploma or GED with additional training and 2 plus years' experience in HVAC Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories Proficient in the layout and installation requirements of duct work and duct fittings Advanced mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various installation projects Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Ability to calculate heat gain and loss on buildings using approved methods Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
04/26/2025
Full time
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers , including incentive and bonus opportunities, depending on the position Our Top Installers earn over $80,000 annually Generous PTO provided: 20 paid days off within your first year of employment (vacation & national holidays) 25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone, tablet, uniform plan, and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities: Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer's home Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required Performs start-ups on air conditioning and heating systems and other components Delivers excellent customer service and sustains high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for • Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer Represents the company professionally, honestly, and ethically in all business matters and concerns Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assists the Field Supervisor or General Manager with site supervision, planning, and estimating Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction Trains other installers in technical skills and company procedures, as assigned Performs similar/other duties as needed or assigned Health & Safety Roles and Responsibilities: Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devices or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents Does not perform any act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Qualifications: High school diploma or GED with additional training and 2 plus years' experience in HVAC Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories Proficient in the layout and installation requirements of duct work and duct fittings Advanced mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various installation projects Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Ability to calculate heat gain and loss on buildings using approved methods Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position ) Generous PTO provided 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 25 paid days off after your 2 nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone , tablet , uniform plan , and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities: Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and Responsibilities : Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Desired Skills and Qualifications: High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient and able to install a basic duct fitting Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
04/26/2025
Full time
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position ) Generous PTO provided 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 25 paid days off after your 2 nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone , tablet , uniform plan , and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities: Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and Responsibilities : Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Desired Skills and Qualifications: High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient and able to install a basic duct fitting Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers. Key Responsibilities: Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer Conduct strategic account review meetings with clients on total cost of ownership. Provide technical support for the department Evaluate & resolve technical issues Provide technical assistance for customers Resolve billing problems of a technical nature Help customer service (dispatch) with technical problems Performs other duties and tasks as assigned Regular, reliable attendance Desired Skills and Qualifications: Ability to multi-task and prioritize work responsibilities. Ability to work independently and to instruct others. Industry specific knowledge of various components associated with HVAC service field. Minimum of 5 years proven field experience in residential HVAC Minimum of 5 years as an HVAC service manager or adequate field supervisory experience. Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade. Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. Must be proficient with computers - including but not limited to Microsoft Word and Excel. Must communicate effectively verbally and in writing with customers and service technicians. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities
04/26/2025
Full time
Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers. Key Responsibilities: Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer Conduct strategic account review meetings with clients on total cost of ownership. Provide technical support for the department Evaluate & resolve technical issues Provide technical assistance for customers Resolve billing problems of a technical nature Help customer service (dispatch) with technical problems Performs other duties and tasks as assigned Regular, reliable attendance Desired Skills and Qualifications: Ability to multi-task and prioritize work responsibilities. Ability to work independently and to instruct others. Industry specific knowledge of various components associated with HVAC service field. Minimum of 5 years proven field experience in residential HVAC Minimum of 5 years as an HVAC service manager or adequate field supervisory experience. Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade. Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. Must be proficient with computers - including but not limited to Microsoft Word and Excel. Must communicate effectively verbally and in writing with customers and service technicians. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities
Description: Estate Planning and Trusts Attorney Join Arizona's Top Estate Planning Legal Team Are you a detail-driven attorney with a passion for delivering high-touch service and precision in your work? Do you thrive in a fast-paced legal environment where excellence, professionalism, and discretion are paramount? If so, Cantor Law Group Arizona's premier estate planning and family law firm wants to hear from you. We're hiring a full-time Estate Planning and Trusts Attorney with a minimum of one year of Arizona-based estate planning experience to work alongside our highly experienced Estate Planning Partner. If you're ready to build your legacy with a nationally recognized firm, this is your opportunity. What You'll Receive: Starting salary: From $150,000/year higher compensation available based on experience Robust benefits include: - 30 paid days off annually: 10 holidays, 15 vacation days, and 5 personal/sick days - Loyalty vacation program: Earn one additional day each year (for five years), plus bonus vacation time on major anniversaries - Medical Insurance: Firm covers 50% of the base plan your first year and 100% thereafter - Dental, Vision, and Life Insurance: Fully paid by the firm - 401(k): Generous 3.5% employer match - Paid downtown Phoenix parking: Secure underground garage covered from day one - Professional development: Work with one of Arizona's top estate planning attorneys and gain deep expertise in your field About Cantor Law Group: Ranking Arizona's Top Law Firm in Arizona Law Firm (25 Lawyers or less) for all of Arizona! Located in the prestigious Two Renaissance Tower in downtown Phoenix, Cantor Law Group is AV-rated and listed in Martindale-Hubbell's Bar Register of Preeminent Lawyers. Our attorneys are respected for their courtroom skill, strategic advocacy, and commitment to exceptional client outcomes. We are growing and we want you to grow with us. What We're Looking For: - Licensed to practice law in Arizona - Minimum 1-year estate planning and trusts experience in Arizona - Strong drafting and research skills, with ability to handle estate plans, probate, and guardianship matters - Professional, courteous, and responsive especially with elderly clients and court-appointed professionals - Excellent communication and organizational skills - High level of confidentiality and independent judgment Job Type: Full-time Pay: From $150,000/year (based on experience) Hours: Monday to Friday, 8:00 AM 5:00 PM Location: In person, downtown Phoenix Additional Requirements: A cover letter is required when submitting your resume Ready to make your mark in one of Arizona's most respected estate planning teams? Learn more about us at and apply today! Requirements: PIba9253fc1c2c-6432
04/25/2025
Full time
Description: Estate Planning and Trusts Attorney Join Arizona's Top Estate Planning Legal Team Are you a detail-driven attorney with a passion for delivering high-touch service and precision in your work? Do you thrive in a fast-paced legal environment where excellence, professionalism, and discretion are paramount? If so, Cantor Law Group Arizona's premier estate planning and family law firm wants to hear from you. We're hiring a full-time Estate Planning and Trusts Attorney with a minimum of one year of Arizona-based estate planning experience to work alongside our highly experienced Estate Planning Partner. If you're ready to build your legacy with a nationally recognized firm, this is your opportunity. What You'll Receive: Starting salary: From $150,000/year higher compensation available based on experience Robust benefits include: - 30 paid days off annually: 10 holidays, 15 vacation days, and 5 personal/sick days - Loyalty vacation program: Earn one additional day each year (for five years), plus bonus vacation time on major anniversaries - Medical Insurance: Firm covers 50% of the base plan your first year and 100% thereafter - Dental, Vision, and Life Insurance: Fully paid by the firm - 401(k): Generous 3.5% employer match - Paid downtown Phoenix parking: Secure underground garage covered from day one - Professional development: Work with one of Arizona's top estate planning attorneys and gain deep expertise in your field About Cantor Law Group: Ranking Arizona's Top Law Firm in Arizona Law Firm (25 Lawyers or less) for all of Arizona! Located in the prestigious Two Renaissance Tower in downtown Phoenix, Cantor Law Group is AV-rated and listed in Martindale-Hubbell's Bar Register of Preeminent Lawyers. Our attorneys are respected for their courtroom skill, strategic advocacy, and commitment to exceptional client outcomes. We are growing and we want you to grow with us. What We're Looking For: - Licensed to practice law in Arizona - Minimum 1-year estate planning and trusts experience in Arizona - Strong drafting and research skills, with ability to handle estate plans, probate, and guardianship matters - Professional, courteous, and responsive especially with elderly clients and court-appointed professionals - Excellent communication and organizational skills - High level of confidentiality and independent judgment Job Type: Full-time Pay: From $150,000/year (based on experience) Hours: Monday to Friday, 8:00 AM 5:00 PM Location: In person, downtown Phoenix Additional Requirements: A cover letter is required when submitting your resume Ready to make your mark in one of Arizona's most respected estate planning teams? Learn more about us at and apply today! Requirements: PIba9253fc1c2c-6432
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Explosive Ordnance Disposal (EOD) Technicians have expertise in the most conventional and unconventional explosives to ensure the secure disposal of explosive weaponry. They are on call to respond to any type of ordnance, and they receive specialized training to handle chemical, biological and nuclear weapons. They investigate and demolish natural and man-made underwater obstructions, prepare coastal regions for amphibious landings, and warn about potential threats at home and abroad. Whether getting the job done in a bomb suit or by utilizing state-of-the-art robotic technology, Navy EODs are trained to use the most advanced tools of their kind in a role that's vital to the safety of servicemembers and civilians. Qualifications and Requirements Males and females are eligible to apply to become enlisted Navy EOD Technicians. No college degree is required, but a high degree of difficulty and satisfaction is standard. Training is tough and ongoing. You can apply for the Navy Challenge contract for EOD Technicians at any time during your first enlistment. Entry Requirements: Eyesight 20/200 bilateral correctable to 20/25 with no color blindness Minimum Armed Services Vocational Aptitude Battery (ASVAB) score AR+VE=109, MC=51 or GS+MC+EI=169 Be 30 years of age or younger Pass a physical and separate medical examination required for divers (approved by Diving Medical Officer) Must be a U.S. citizen and eligible for security clearance The chart below highlights the current minimum Navy Physical Screening Test (PST) requirements for Navy Challenge Programs. Additional requirements specific to Active Duty EOD Technician candidates include: 36 months of obligated service upon completion of training No non-judicial punishments or court martial convictions during the 12 months prior to application Meet medical standards as specified in the NAVMED P-117 Meet minimum performance standards Pass a hyperbaric pressure tolerance test Be on board present command for 2 years Be screened by an EOD Officer or E-6 or above Master EOD Technician Be recommended by your current Commanding Officer NOTE: You should consult your physician or other health-care professional before starting any exercise regime or other fitness program to determine if it is right for your needs. This is particularly true if you (or your family) have a history of medical illnesses or ailments that could be made worse by a change in physical activity. Do not start a fitness program if your physician or health-care provider advises against it. General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before. Learn more about life in the Navy at
04/25/2025
Full time
About Explosive Ordnance Disposal (EOD) Technicians have expertise in the most conventional and unconventional explosives to ensure the secure disposal of explosive weaponry. They are on call to respond to any type of ordnance, and they receive specialized training to handle chemical, biological and nuclear weapons. They investigate and demolish natural and man-made underwater obstructions, prepare coastal regions for amphibious landings, and warn about potential threats at home and abroad. Whether getting the job done in a bomb suit or by utilizing state-of-the-art robotic technology, Navy EODs are trained to use the most advanced tools of their kind in a role that's vital to the safety of servicemembers and civilians. Qualifications and Requirements Males and females are eligible to apply to become enlisted Navy EOD Technicians. No college degree is required, but a high degree of difficulty and satisfaction is standard. Training is tough and ongoing. You can apply for the Navy Challenge contract for EOD Technicians at any time during your first enlistment. Entry Requirements: Eyesight 20/200 bilateral correctable to 20/25 with no color blindness Minimum Armed Services Vocational Aptitude Battery (ASVAB) score AR+VE=109, MC=51 or GS+MC+EI=169 Be 30 years of age or younger Pass a physical and separate medical examination required for divers (approved by Diving Medical Officer) Must be a U.S. citizen and eligible for security clearance The chart below highlights the current minimum Navy Physical Screening Test (PST) requirements for Navy Challenge Programs. Additional requirements specific to Active Duty EOD Technician candidates include: 36 months of obligated service upon completion of training No non-judicial punishments or court martial convictions during the 12 months prior to application Meet medical standards as specified in the NAVMED P-117 Meet minimum performance standards Pass a hyperbaric pressure tolerance test Be on board present command for 2 years Be screened by an EOD Officer or E-6 or above Master EOD Technician Be recommended by your current Commanding Officer NOTE: You should consult your physician or other health-care professional before starting any exercise regime or other fitness program to determine if it is right for your needs. This is particularly true if you (or your family) have a history of medical illnesses or ailments that could be made worse by a change in physical activity. Do not start a fitness program if your physician or health-care provider advises against it. General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before. Learn more about life in the Navy at
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team's projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team's model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation. Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises. Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team's success by simplifying processes across the model development lifecycle and driving automation. Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives. Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization. Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations. Partners with enterprise analytical and IT teams to build USAA core capabilities and processes. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts. Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master's, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis. 3 years of direct management experience. Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences. Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions. Experience in developing and reviewing modeling solutions based on broad range of techniques - e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques. Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems. Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences. A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent). Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization. What sets you apart: Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services. Strong communication skills with the ability to influence stakeholders and align cross-functional teams. Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment. Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization. Compensation range: The salary range for this position is: $189,370 - $361,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
