15 Telecommunications jobs

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Cisco Network Engineer. Candidate is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for telecommunications, network, server, storage and system software applications. The Engineer diagnoses isolates and de-bugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators. Technologies: Cisco Networking Routing and Switching Wireless experience Network and Cloud technologies Web Application Firewalls - Palo Alto and/or Cisco Firepower Anti DDOS protection Signature based intrusion detection Security groups in the cloud Knowledge of OSPF, IGRP, EIGRP, BGP's basic components, VLAN's and Multi-layer switching CCDP or CCNP equivalent Required Preferred skills: Strong Cisco ACI experience, Strong Azure and AWS networking architecture Responsibilities Participate in on call rotation Coaches others Research, evaluate and recommend network-related software and hardware products and services Perform capacity and resource planning for network systems Assess network risks and perform contingency planning Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements Install, configure, and maintain telecommunications and network systems (hardware and software) Troubleshoot and resolve technical communications and network issues (tier two support) Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements Stay up-to-date on telecommunications, networks and network-related technologies Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise Qualifications: Research, evaluate and recommend network-related software and hardware products and services Perform capacity and resource planning for network systems Assess network risks and perform contingency planning Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements Install, configure, and maintain telecommunications and network systems (hardware and software) Troubleshoot and resolve technical communications and network issues (tier two support) Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements Stay up-to-date on telecommunications, networks and network-related technologies Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise Bachelor's or Technical degree in related field or equivalent experience 3+ years of work experience in an Infrastructure or technical function Ability to create, read, analyze, and interpret technical diagrams and written procedures Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements Ability to analyze and solve problems, think outside of the box and grasp technical concepts Ability to combine information or data to find relationships among seemingly unrelated events Experience in telecommunications and networking environments, security, storage, server and other infrastructure technologies that match the infrastructure landscape Experience with design, implementation, configuration, tuning and optimization of technologies within our landscape Preferred Qualifications 3+ years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported Provide accurate and timely updates to work tickets, incidents, and outages ITIL Foundation certified

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Cisco Network Engineer. Candidate is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for telecommunications, network, server, storage and system software applications. The Engineer diagnoses isolates and de-bugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators. Technologies: Cisco Networking Routing and Switching Wireless experience Network and Cloud technologies Web Application Firewalls - Palo Alto and/or Cisco Firepower Anti DDOS protection Signature based intrusion detection Security groups in the cloud Knowledge of OSPF, IGRP, EIGRP, BGP's basic components, VLAN's and Multi-layer switching CCDP or CCNP equivalent Required Preferred skills: Strong Cisco ACI experience, Strong Azure and AWS networking architecture Responsibilities Participate in on call rotation Coaches others Research, evaluate and recommend network-related software and hardware products and services Perform capacity and resource planning for network systems Assess network risks and perform contingency planning Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements Install, configure, and maintain telecommunications and network systems (hardware and software) Troubleshoot and resolve technical communications and network issues (tier two support) Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements Stay up-to-date on telecommunications, networks and network-related technologies Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise Qualifications: Research, evaluate and recommend network-related software and hardware products and services Perform capacity and resource planning for network systems Assess network risks and perform contingency planning Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements Install, configure, and maintain telecommunications and network systems (hardware and software) Troubleshoot and resolve technical communications and network issues (tier two support) Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements Stay up-to-date on telecommunications, networks and network-related technologies Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise Bachelor's or Technical degree in related field or equivalent experience 3+ years of work experience in an Infrastructure or technical function Ability to create, read, analyze, and interpret technical diagrams and written procedures Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements Ability to analyze and solve problems, think outside of the box and grasp technical concepts Ability to combine information or data to find relationships among seemingly unrelated events Experience in telecommunications and networking environments, security, storage, server and other infrastructure technologies that match the infrastructure landscape Experience with design, implementation, configuration, tuning and optimization of technologies within our landscape Preferred Qualifications 3+ years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported Provide accurate and timely updates to work tickets, incidents, and outages ITIL Foundation certified

NO SPONSORSHIP Manager, IT Vendor Management SALARY: $120k - $135k plus 15% bonus The ideal candidate would be one who started in Finance, moved to Procurement, and then morphed into Vendor Management. This person should be able to connect all things that a vendor does in our organization together, then leverage that knowledge to push the roadmap conversation. They should look at the relationship from a strategic perspective and figure out how to build contracts that align with our roadmaps into the future. You will have strong knowledge of big picture, IT negotiations, vendor management for all technical team. Vendor performance, monitoring, tracking, reporting strategies. You will manage and grow a team of 5 to 10 people will have hire/fire responsibilities Minimum Qualifications Bachelor's degree 7+ years related experience in technology management, customer relationship management and staff management Change Agent with Managerial Courage Coaching Delivers Results Drives Vision & Purpose Executive Presence Influencing Servant Leadership Teambuilding/Develops Team Problem Solver Strategic Thinker Builds Strong Teams Strong Business Acumen Excellent presentation and facilitation skills Working knowledge of multiple disciplines and technologies Demonstrated and effective leadership skills. Detail oriented with strategic planning and problem-solving skills. Interpersonal, communication and presentation skills Possess a strong work ethic and high level of professionalism with the ability to work in a fast-paced environment. Experience managing and mentoring team members Specialized Skills and Technologies Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution Well-versed in key contract terminology and legal language/concepts used in vendor contracts, such as indemnification, intellectual property, force majeure, and amendments/exhibits/SOWs, and understands how they interrelate Experience collaborating with IT stakeholders to establish and facilitate a cadence on Executive Briefings and Operating Reviews Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership Hands-on experience building vendor management dashboards and executive reports that demonstrate the value of the function and celebrate wins and successes Experience in rationalizing the vendor portfolio on an annual basis to ensure focus is maintained on the most strategic vendors

Company Overview We are a leading provider of property and casualty insurance. Our future-forward strategy is rooted in deep industry knowledge and a mastery of emerging technologies. Our relationship with other organizations has yielded an innovative technology platform that provides smarter risk management solutions for property and casualty insurance brokers. We are dedicated to our parent company's mission: making insurance more useful, intuitive and accessible for everyone. We're confident in our forward-thinking products, and that you'll love partnering with us. Job Summary The Statistical Data Reporting Analyst will support the statistical data reporting team and actuarial department with a wide variety of statistical reporting processes to ensure compliance. Main Accountabilities Effectively extracts/collects, prepares and submits data to statistical data collection organizations such as National Council on Compensation Insurance (NCCI), The Workers' Compensation Insurance Rating Bureau of California (WCIRB), and Insurance Services Office (ISO), etc., according to the timelines and requirements set forth in the various statistical data plans Responds to edits, criticisms, and inquiries from the statistical organizations according to the timelines required Assists in understanding data call requirements for regulatory agencies and state insurance departments. Extracts, prepares, and provides data required for regulatory reporting to the Compliance department Assists in designing, developing, and implementing effective processes, reports, and other tools to report data and improve data quality Participates in investigations and resolution of fines or inquiries from regulatory agencies and statistical data organizations. Qualifications Associate degree in business or related field. Equivalent industry experience may be considered. 3+ years of Property and Casualty insurance industry experience. Knowledge of commercial P&C insurance products and insurance department requirements and processes. Strong communication, analytical, and problem-solving skills. Prior experience with statistical plans, edit definitions, and submission processes highly desirable. Prior experience with ISO, NCCI, and independent state bureaus and analysis of circulars, regulations, and statutes highly desirable

IT Vendor Manager (contract-to-hire) Rate: Open Location: Hybrid role in Miramar, FL *Contract-to-hire or FTE* *This role is only open to US Citizen or Green Card Holders* Qualifications Bachelors degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed) 7+ years related experience in technology management, customer relationship management and staff management Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution Responsibilities Coordinates priorities between the IT department and user departments Oversees technical team in collaboration with vendor and other support teams for problem resolution Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships Ability to lead a team environment with Agile delivery values

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Manager of IT Vendor Management. Candidate leads, manages, mentors, and develops the technology teams across ETP teams including Office of the CIO, business solutions, enterprise architecture and infrastructure teams. Responsibilities: Defines business objectives and tactical operations to achieved defined objectives Engages technical and business teams to ensure the team direction, priority and focus enable corporate success Delivers proactive, business focused IT services that enable rapid business growth and smooth business operations Manages tactical steps Coordinates priorities between the IT department and user departments Oversees technical team in collaboration with vendor and other support teams for problem resolution Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships Qualifications: Bachelors degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed) 7+ years related experience in technology management, customer relationship management and staff management Teambuilding/Develops Team Problem Solver Working knowledge of multiple disciplines and technologies Demonstrated and effective leadership skills. Possess a strong work ethic and high level of professionalism with the ability to work in a fast-paced environment. Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals. Experience managing and mentoring team members Proven track record of managing impediments that exceed the self-organizing capabilities of teams Demonstrates ability to recognize healthy team conflicts and promotes constructive disagreement Showcases abilities to be disruptive enough to enforce a change within the organization Develops an effective action plan to implement change and monitors results Recognizes when change is necessary Understands the power of a self-organization and how to encourage it Ability to lead a team environment with Agile delivery values Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor score-carding, contractual SLA metric compliance, and issue/grievance resolution Well-versed in key contract terminology and legal language/concepts used in vendor contracts, such as indemnification, intellectual property, force majeure, and amendments/exhibits/SOWs, and understands how they interrelate Experience collaborating with IT stakeholders to establish and facilitate a cadence on Executive Briefings and Operating Reviews Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership Hands-on experience building vendor management dashboards and executive reports that demonstrate the value of the function and celebrate wins and successes Experience in rationalizing the vendor portfolio on an annual basis to ensure focus is maintained on the most strategic vendors

NO SPONSORSHIP APPLICATION MANAGER - 3rd Party/Back Office Applications LOCATION: East Chicago, IN, Primarily remote with occasional travel into Indiana Looking for a candidate that has experience managing over 8 applications and administrators over all third party clinical and Back Office applications. You will maintain, support, upgrade and troubleshoot the third party applications. Hands-on management, project management. You will support 70-80 applications. You will need to go to the office on an as needed basis they prefer someone with hospital experience but not totally necessary Reporting to the Director of Enterprise Applications, the Applications Manager will be responsible for leadership and management of the Application System Administrators team, delivering technical excellence, project management, and support. JOB RESPONSIBILITIES Responsible for the IT system management of 95+ applications Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Follows and adheres to the Project Management methodology EDUCATION/EXPERIENCE: Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowelge of desktop technology a preferred. Demonstrated experience in leading/directing team members. Demonstrated experience in project management. Strong project management, analytical, written, and presentation skills. Strong interpersonal skills and the ability to work collegially and collaboratively with all levels and functions with the company to foster partnership and teamwork. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.

NO SPONSORSHIP Senior Manager, IT Vendor Management SALARY: $120k - $135k plus 15% bonus The ideal candidate would be one who started in Finance, moved to Procurement, and then morphed into Vendor Management. This person should be able to connect all things that a vendor does in our organization together, then leverage that knowledge to push the roadmap conversation. They should look at the relationship from a strategic perspective and figure out how to build contracts that align with our roadmaps into the future. You will have strong knowledge of big picture, IT negotiations, vendor management for all technical team. Vendor performance, monitoring, tracking, reporting strategies. You will manage and grow a team of 5 to 10 people will have hire/fire responsibilities Minimum Qualifications Bachelor's degree 7+ years related experience in technology management, customer relationship management and staff management Change Agent with Managerial Courage Coaching Delivers Results Drives Vision & Purpose Executive Presence Influencing Servant Leadership Teambuilding/Develops Team Problem Solver Strategic Thinker Builds Strong Teams Strong Business Acumen Excellent presentation and facilitation skills Working knowledge of multiple disciplines and technologies Demonstrated and effective leadership skills. Detail oriented with strategic planning and problem-solving skills. Interpersonal, communication and presentation skills Possess a strong work ethic and high level of professionalism with the ability to work in a fast-paced environment. Experience managing and mentoring team members Proven track record of managing impediments that exceed the self-organizing capabilities of SGWS' Specialized Skills and Technologies Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution Well-versed in key contract terminology and legal language/concepts used in vendor contracts, such as indemnification, intellectual property, force majeure, and amendments/exhibits/SOWs, and understands how they interrelate Experience collaborating with IT stakeholders to establish and facilitate a cadence on Executive Briefings and Operating Reviews Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership Hands-on experience building vendor management dashboards and executive reports that demonstrate the value of the function and celebrate wins and successes Experience in rationalizing the vendor portfolio on an annual basis to ensure focus is maintained on the most strategic vendors

Trading System Technical Support - Order Management Systems, FIX - New York Trading System Support Engineer, is required to join a global investment management business on a permanent basis. This position will be based in New York, (Hybrid - 3 days in office) and offers a competitive salary. The team are looking for someone with circa 2-5 years' experience in technical support surrounding trading systems, specifically order management systems and a broad knowledge of financial products. It's worth noting this is not a trade support position, this is technical support of trading platforms. From a technology standpoint, experience in FIX would be highly beneficial, as well as PowerShell and SQL, however the key requirement is exposure to trading systems. Key requirements: Technical support of order management systems/trading platforms. Broad knowledge of traded products and asset classes. FIX/SQL/PowerShell This role presents a great opportunity to move into a fast growing buy side business who have a global footprint, providing cutting edge support to trading platforms. Applications are reviewed on a regular basis so please apply today to talk to one of Kite's consultants about this exciting opportunity. Trading System Technical Support - Order Management Systems, FIX - New York Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2018 - Winner Best Client Service 2017 - Winner Agency of The Year 2017 - Winner Banking & Financial Services Agency 2016 - Winner Banking & Financial Services Agency

*We are unable to sponsor as this is a permanent Full time role* A prestigious company is on the search for a Sr. Manager, IT Vendor Management. This person will be connecting everything that the vendor does with the organization together and will use that knowledge to create a roadmap conversation. They will use a strategic perspective to build contracts that align with the roadmaps of the future. This manager will be doing IT vendor management negotiations and will be working on the strategic approach for technical teams and vendor performance. They will grow a team of 5 to 10 people and will have hire/fire responsibilities. Responsibilities Defines business objectives and tactical operations to achieved defined objectives Engages technical and business teams to ensure the team direction, priority and focus enable corporate success Delivers proactive, business focused IT services that enable rapid business growth and smooth business operations Manages tactical steps Coordinates priorities between the IT department and user departments Oversees technical team in collaboration with vendor and other support teams for problem resolution Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships Qualifications Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed) 7+ years related experience in technology management, customer relationship management and staff Project Management (PMI) or Agile Certification Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution Well-versed in key contract terminology and legal language/concepts used in vendor contracts, such as indemnification, intellectual property, force majeure, and amendments/exhibits/SOWs, and understands how they interrelate Experience collaborating with IT stakeholders to establish and facilitate a cadence on Executive Briefings and Operating Reviews Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership Hands-on experience building vendor management dashboards and executive reports that demonstrate the value of the function and celebrate wins and successes Experience in rationalizing the vendor portfolio on an annual basis to ensure focus is maintained on the most strategic vendors

*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company needs a System Integration Manager. This role will focus on consumer service to drive IT to customer service Servers. This manager will ensure user needs are met and systems are compliant. This person will need experience with hire and fire responsibility. The manager should possess extensive knowledge of hospital operations and technology. Responsibilities: Manages and is responsible for assuring that assigned Interface team and Application Support Staff promote customer service excellence as established by the Director of Enterprise Applications. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the management of 280+ interface connections via Cloverleaf and Epic Bridges to support Epic and numerous third-party vendor integrations including PACS, Softlab, Cbord, POS systems, Xper, Digisonics CVIS, OnBase, Echo Medical Credentialing, and various tier 2 and 3 systems. Leads his/her team in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Responsible for managing assigned projects in support of IT initiatives and production system support. Ensuring the Application Portfolio is kept up to date for assigned components. Makes budget recommendations based on identified needs. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Assumes the lead role during system outages and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Interface team and the Application Support Staff with regard to new and existing technologies within the company. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships EDUCATION/EXPERIENCE: Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus

Installation & Repair Technician Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Tuesday through Saturday, 8am - 5pm Compensation: based on experience and skill level Posting Period: through 09/10/2021 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA's and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic hand tools such as hammer, saw, screwdriver and pliers Basic power tools such as drills, saws, impact drivers Meters, PC's, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Qualifications Must successfully complete background check and drug test. High School Diploma or GED required. Previous cable/telecommunications or related experience is a plus but will train qualified candidate. Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate. Candidate should be willing to learn a variety of telecommunications processes. Ability to multi-task with a variety of systems, tools, customers and co-workers. Excellent verbal communication with customers and co-workers. Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email)

Our client is a school system. They are in need fo an IT Program Manager to manage a major district-wide multi-million dollar rollout of interactive boards for classrooms. This position will be responsible for coordinating all activities including but not limited to, creating a distribution/rollout strategy, priority and schedule of distributions. Summary: The IT Program Manager will work with several parts of the IT Service Delivery team and will be responsible for managing all tasks associated with the rollout of the interactive panels. He/she will report to the Director of the PMO, but work in close collaboration with all the Director of Service Delivery and their teams to complete the assignments. Scope of Work: Includes: Define a clear strategy of distribution based on assessment of the classroom/school Assist in the development of an effective device management plan Develop process flows for project distribution activities. Lead the documentation of processes, and procedures documents associated with the project. Assist in developing a communication strategy to notify school administrators of the project and the dates associate with their schools distribution Contract Duration: 6 months Option to extend - based on performance, budget and need. Skills and Qualifications: 8+ years' work experience leading programs. Process-focused experience. PMP Certification (preferred) Strong knowledge and prior work experience in information technology Strong customer service skills Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work independently and responsibly Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Bachelor's degree (preferred) Work: This work will be completed on-site at the any of the Public Schools sites or building in the metro Atlanta area including the Center for Learning and Leadership. However, this resource will follow the working schedule as noted by the district based on COVID protocol. The Program Manager would need to work M, T, W, TH, and F (typically 8am - 5pm) . Benefits: Health, Dental, Vision, 401K ABOUT ESG CONSULTING: ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide. Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara. ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".

Customer Care/Technical Support Representative Reports to: Customer Care Manager Department: Customer Care Center Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends Compensation: Hourly (based on experience) Submission Deadline: January 22, 2021 About MCTV MCTV "goes the extra smile" for its customers, adding high -touch service to high-tech telecommunications. Since 1965, MCTV's 17 0 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs. Description Responsible for managing incoming calls, e-mails and online chat inquiries from customers; generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. THIS POSITION IS TEMPORARILY A "WORK FROM HOME" POSITION, DUE TO COVID -19. THIS IS SUBJECT TO CHANGE. UNTIL FURTHER NOTICE, TRAINING WILL TAKE PLACE REMOTELY AND ON-SITE FOLLOWING SOCIAL DISTANCING GUIDELINES. CANDIDATE MUST HAVE SUITABLE ARRANGEMENT TO WORK FROM HOME WITH MINIMAL INTERRUPTIONS. Essential Duties and Responsibilities In this role, the Customer Care/Technical Support Representative has primary responsibility to: Sell MCTV services - Internet, cable television, phone, and security packages Be able to work with telephone system, computer network, and common office equipment Answer customer questions regarding billing, TV services, including set-top boxes, common computer/cable modem questions, telephone service issues and display proper phone etiquette Communicate clearly to customers through active listening, answering questions accurately and completely, resolve problems with one phone call Physically sit at Workstation for 8 hours per day. The Customer Care/Technical Support Representative must successfully complete the training process to show: Thorough understanding of MCTV's billing system to access customer and unit inquiries, account balances, and work order and service call creation Thorough understanding of MCTV's internal monitoring systems, system maps, service call history, statements and campaigns Thorough knowledge of troubleshooting techniques for customers' cable television, Internet, and telephone issues Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous sales experience preferred Previous employment as Customer Service/Technical Support Representative preferred Excellent verbal skills Technical knowledge of computers, email and Internet preferred Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.

Systems Admin-Jr. Responsibilities Ability to be mentored by more senior members or the systems team. Start at entry level tasks and participate in larger projects as your experience grows. Install and configure Linux and Windows workstations. Install and configure Windows Applications. Install desktop accessories. Troubleshoot basic desktop issues. Qualifications Bachelor's degree in a technical field. Ability to install and configure Linux and Windows workstations. Ability to troubleshoot in both Windows and Linux. Ability to build Servers from BIOS to OS. Any Scripting skills are a plus (Python, Perl, Shell, etc.). Any Network troubleshooting experience is a plus. If this is an opportunity that you're interested in please email your resume to (see below) To view other job opportunities please visit our website