Installation & Repair Technician Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Tuesday through Saturday, 8am - 5pm Compensation: based on experience and skill level Posting Period: through 09/10/2021 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA's and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic hand tools such as hammer, saw, screwdriver and pliers Basic power tools such as drills, saws, impact drivers Meters, PC's, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Qualifications Must successfully complete background check and drug test. High School Diploma or GED required. Previous cable/telecommunications or related experience is a plus but will train qualified candidate. Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate. Candidate should be willing to learn a variety of telecommunications processes. Ability to multi-task with a variety of systems, tools, customers and co-workers. Excellent verbal communication with customers and co-workers. Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email)
09/21/2021
Full time
Installation & Repair Technician Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Tuesday through Saturday, 8am - 5pm Compensation: based on experience and skill level Posting Period: through 09/10/2021 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA's and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic hand tools such as hammer, saw, screwdriver and pliers Basic power tools such as drills, saws, impact drivers Meters, PC's, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Qualifications Must successfully complete background check and drug test. High School Diploma or GED required. Previous cable/telecommunications or related experience is a plus but will train qualified candidate. Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate. Candidate should be willing to learn a variety of telecommunications processes. Ability to multi-task with a variety of systems, tools, customers and co-workers. Excellent verbal communication with customers and co-workers. Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email)
Our client is a school system. They are in need fo an IT Program Manager to manage a major district-wide multi-million dollar rollout of interactive boards for classrooms. This position will be responsible for coordinating all activities including but not limited to, creating a distribution/rollout strategy, priority and schedule of distributions. Summary: The IT Program Manager will work with several parts of the IT Service Delivery team and will be responsible for managing all tasks associated with the rollout of the interactive panels. He/she will report to the Director of the PMO, but work in close collaboration with all the Director of Service Delivery and their teams to complete the assignments. Scope of Work: Includes: Define a clear strategy of distribution based on assessment of the classroom/school Assist in the development of an effective device management plan Develop process flows for project distribution activities. Lead the documentation of processes, and procedures documents associated with the project. Assist in developing a communication strategy to notify school administrators of the project and the dates associate with their schools distribution Contract Duration: 6 months Option to extend - based on performance, budget and need. Skills and Qualifications: 8+ years' work experience leading programs. Process-focused experience. PMP Certification (preferred) Strong knowledge and prior work experience in information technology Strong customer service skills Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work independently and responsibly Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Bachelor's degree (preferred) Work: This work will be completed on-site at the any of the Public Schools sites or building in the metro Atlanta area including the Center for Learning and Leadership. However, this resource will follow the working schedule as noted by the district based on COVID protocol. The Program Manager would need to work M, T, W, TH, and F (typically 8am - 5pm) . Benefits: Health, Dental, Vision, 401K ABOUT ESG CONSULTING: ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide. Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara. ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".
09/11/2021
Contractor
Our client is a school system. They are in need fo an IT Program Manager to manage a major district-wide multi-million dollar rollout of interactive boards for classrooms. This position will be responsible for coordinating all activities including but not limited to, creating a distribution/rollout strategy, priority and schedule of distributions. Summary: The IT Program Manager will work with several parts of the IT Service Delivery team and will be responsible for managing all tasks associated with the rollout of the interactive panels. He/she will report to the Director of the PMO, but work in close collaboration with all the Director of Service Delivery and their teams to complete the assignments. Scope of Work: Includes: Define a clear strategy of distribution based on assessment of the classroom/school Assist in the development of an effective device management plan Develop process flows for project distribution activities. Lead the documentation of processes, and procedures documents associated with the project. Assist in developing a communication strategy to notify school administrators of the project and the dates associate with their schools distribution Contract Duration: 6 months Option to extend - based on performance, budget and need. Skills and Qualifications: 8+ years' work experience leading programs. Process-focused experience. PMP Certification (preferred) Strong knowledge and prior work experience in information technology Strong customer service skills Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work independently and responsibly Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Bachelor's degree (preferred) Work: This work will be completed on-site at the any of the Public Schools sites or building in the metro Atlanta area including the Center for Learning and Leadership. However, this resource will follow the working schedule as noted by the district based on COVID protocol. The Program Manager would need to work M, T, W, TH, and F (typically 8am - 5pm) . Benefits: Health, Dental, Vision, 401K ABOUT ESG CONSULTING: ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide. Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara. ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".
Customer Care/Technical Support Representative Reports to: Customer Care Manager Department: Customer Care Center Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends Compensation: Hourly (based on experience) Submission Deadline: January 22, 2021 About MCTV MCTV "goes the extra smile" for its customers, adding high -touch service to high-tech telecommunications. Since 1965, MCTV's 17 0 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs. Description Responsible for managing incoming calls, e-mails and online chat inquiries from customers; generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. THIS POSITION IS TEMPORARILY A "WORK FROM HOME" POSITION, DUE TO COVID -19. THIS IS SUBJECT TO CHANGE. UNTIL FURTHER NOTICE, TRAINING WILL TAKE PLACE REMOTELY AND ON-SITE FOLLOWING SOCIAL DISTANCING GUIDELINES. CANDIDATE MUST HAVE SUITABLE ARRANGEMENT TO WORK FROM HOME WITH MINIMAL INTERRUPTIONS. Essential Duties and Responsibilities In this role, the Customer Care/Technical Support Representative has primary responsibility to: Sell MCTV services - Internet, cable television, phone, and security packages Be able to work with telephone system, computer network, and common office equipment Answer customer questions regarding billing, TV services, including set-top boxes, common computer/cable modem questions, telephone service issues and display proper phone etiquette Communicate clearly to customers through active listening, answering questions accurately and completely, resolve problems with one phone call Physically sit at Workstation for 8 hours per day. The Customer Care/Technical Support Representative must successfully complete the training process to show: Thorough understanding of MCTV's billing system to access customer and unit inquiries, account balances, and work order and service call creation Thorough understanding of MCTV's internal monitoring systems, system maps, service call history, statements and campaigns Thorough knowledge of troubleshooting techniques for customers' cable television, Internet, and telephone issues Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous sales experience preferred Previous employment as Customer Service/Technical Support Representative preferred Excellent verbal skills Technical knowledge of computers, email and Internet preferred Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.
01/28/2021
Full time
Customer Care/Technical Support Representative Reports to: Customer Care Manager Department: Customer Care Center Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends Compensation: Hourly (based on experience) Submission Deadline: January 22, 2021 About MCTV MCTV "goes the extra smile" for its customers, adding high -touch service to high-tech telecommunications. Since 1965, MCTV's 17 0 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs. Description Responsible for managing incoming calls, e-mails and online chat inquiries from customers; generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. THIS POSITION IS TEMPORARILY A "WORK FROM HOME" POSITION, DUE TO COVID -19. THIS IS SUBJECT TO CHANGE. UNTIL FURTHER NOTICE, TRAINING WILL TAKE PLACE REMOTELY AND ON-SITE FOLLOWING SOCIAL DISTANCING GUIDELINES. CANDIDATE MUST HAVE SUITABLE ARRANGEMENT TO WORK FROM HOME WITH MINIMAL INTERRUPTIONS. Essential Duties and Responsibilities In this role, the Customer Care/Technical Support Representative has primary responsibility to: Sell MCTV services - Internet, cable television, phone, and security packages Be able to work with telephone system, computer network, and common office equipment Answer customer questions regarding billing, TV services, including set-top boxes, common computer/cable modem questions, telephone service issues and display proper phone etiquette Communicate clearly to customers through active listening, answering questions accurately and completely, resolve problems with one phone call Physically sit at Workstation for 8 hours per day. The Customer Care/Technical Support Representative must successfully complete the training process to show: Thorough understanding of MCTV's billing system to access customer and unit inquiries, account balances, and work order and service call creation Thorough understanding of MCTV's internal monitoring systems, system maps, service call history, statements and campaigns Thorough knowledge of troubleshooting techniques for customers' cable television, Internet, and telephone issues Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous sales experience preferred Previous employment as Customer Service/Technical Support Representative preferred Excellent verbal skills Technical knowledge of computers, email and Internet preferred Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.
Systems Admin-Jr. Responsibilities Ability to be mentored by more senior members or the systems team. Start at entry level tasks and participate in larger projects as your experience grows. Install and configure Linux and Windows workstations. Install and configure Windows Applications. Install desktop accessories. Troubleshoot basic desktop issues. Qualifications Bachelor's degree in a technical field. Ability to install and configure Linux and Windows workstations. Ability to troubleshoot in both Windows and Linux. Ability to build Servers from BIOS to OS. Any Scripting skills are a plus (Python, Perl, Shell, etc.). Any Network troubleshooting experience is a plus. If this is an opportunity that you're interested in please email your resume to (see below) To view other job opportunities please visit our website
09/30/2020
Full time
Systems Admin-Jr. Responsibilities Ability to be mentored by more senior members or the systems team. Start at entry level tasks and participate in larger projects as your experience grows. Install and configure Linux and Windows workstations. Install and configure Windows Applications. Install desktop accessories. Troubleshoot basic desktop issues. Qualifications Bachelor's degree in a technical field. Ability to install and configure Linux and Windows workstations. Ability to troubleshoot in both Windows and Linux. Ability to build Servers from BIOS to OS. Any Scripting skills are a plus (Python, Perl, Shell, etc.). Any Network troubleshooting experience is a plus. If this is an opportunity that you're interested in please email your resume to (see below) To view other job opportunities please visit our website
