Responsibilities:
Respond to customer service requests within established SLA's via email, phone, live chat, etc.
Take ownership of resolving customer service issues from start to finish
Exhibit a high level of familiarity with our applications and their functionality
Other related duties as assigned
Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.
Qualifications:
1-2 years of experience in at least one of the following areas: Software as a Service (SaaS), health care provider, health care billing, wellness, and/or health care setting
Proven customer service skills and a desire to grow within the customer success profession
Laser-focused customer attention and dedication to rapid problem solving and ticket response
Impressive organizational skills and attention to detail
Adept at juggling multiple tasks and customer support requests at the same time
Able to work both independently and as a member of the team
Strong communication skills, both verbal and written
Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
Familiarity with mobile technology
High tolerance for ambiguity and uncertainty
Positive, friendly, and professional demeanor with customers
Must be able to work 40 hours per week
Spanish speaker a plus
Limited travel, less than 10%.
06/11/2020
Full time
Responsibilities:
Respond to customer service requests within established SLA's via email, phone, live chat, etc.
Take ownership of resolving customer service issues from start to finish
Exhibit a high level of familiarity with our applications and their functionality
Other related duties as assigned
Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.
Qualifications:
1-2 years of experience in at least one of the following areas: Software as a Service (SaaS), health care provider, health care billing, wellness, and/or health care setting
Proven customer service skills and a desire to grow within the customer success profession
Laser-focused customer attention and dedication to rapid problem solving and ticket response
Impressive organizational skills and attention to detail
Adept at juggling multiple tasks and customer support requests at the same time
Able to work both independently and as a member of the team
Strong communication skills, both verbal and written
Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
Familiarity with mobile technology
High tolerance for ambiguity and uncertainty
Positive, friendly, and professional demeanor with customers
Must be able to work 40 hours per week
Spanish speaker a plus
Limited travel, less than 10%.
The Medical Receptionist at Precision Plastic Surgery, is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments and surgery. This includes paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with Practice Manager.
DUTIES AND RESPONSIBILITIES
Greets and directs all patients within the practice Obtaining patient demographic and verifying insurance information at each visit. Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records. Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc. Obtaining patient authorization for medical records release (HIPAA compliance). Schedules any necessary appointments after completion of patient visit. Monitor and review patient schedules for next day office appointments. Identifying and resolving minor patient billing complaints. Assists in ordering, receiving and stocking of office supplies. Maintaining cleanliness of waiting room. Assists other Medical Receptionists and Medical Secretaries as needed. Other duties as assigned.
EDUCATION & EXPERIENCE
BILINGUAL IS REUQIRED TO BE CONSIDERED FOR THIS POSITION
Minimum of a High School diploma; Associates Degree preferred. At least one year relevant experience and/or training. EMR experience preferred
11/01/2020
Full time
The Medical Receptionist at Precision Plastic Surgery, is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments and surgery. This includes paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with Practice Manager.
DUTIES AND RESPONSIBILITIES
Greets and directs all patients within the practice Obtaining patient demographic and verifying insurance information at each visit. Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records. Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc. Obtaining patient authorization for medical records release (HIPAA compliance). Schedules any necessary appointments after completion of patient visit. Monitor and review patient schedules for next day office appointments. Identifying and resolving minor patient billing complaints. Assists in ordering, receiving and stocking of office supplies. Maintaining cleanliness of waiting room. Assists other Medical Receptionists and Medical Secretaries as needed. Other duties as assigned.
EDUCATION & EXPERIENCE
BILINGUAL IS REUQIRED TO BE CONSIDERED FOR THIS POSITION
Minimum of a High School diploma; Associates Degree preferred. At least one year relevant experience and/or training. EMR experience preferred
Are you a people person with great organization and time management skills? Do you prefer a lot of variety in your day? Do you enjoy working in a fast-paced, multi-person office environment? Towne Properties, a leader in the property management industry, has an outstanding opportunity for you.
We are looking for a Customer Service Administrator (CSA) for our Northern Kentucky District Office in Crestview Hills, Kentucky.
The CSA is an office professional providing impeccable customer service to homeowners through face-to-face interactions, through email, and on the phone. The CSA supports the Association Managers of various COA and HOA communities through specific administrative functions of a moderately complex nature including: community mailings, inputting work orders, drafting correspondence, assisting with newsletters, and other related functions.
Scheduled hours are Monday-Friday 8:30AM – 5PM.
You offer:
2+ years general office experience
Excellent customer service and communication skills
Good clerical skills including modern office communication
Fluent in Microsoft Word and Excel
Basic math skills
High school diploma or equivalent
Valid driver’s license, reliable vehicle and auto insurance
Drug and background check
We offer:
Named a Best Place to Work in 2019 and 2020 by Glassdoor
Named a Top Workplace in 2018, 2019, and 2020 by The Cincinnati Enquirer
Competitive pay (up to $18 hourly) and outstanding benefits
A structured training program designed to help you excel in your career
Unique opportunities for advancement and growth
Family owned business established in 1961
Towne continues to look to the future and create communities that are “Great Places to Live, Work, Shop, and Play®.” Come be a part of it – apply and join a GREAT team today!
06/22/2020
Full time
Are you a people person with great organization and time management skills? Do you prefer a lot of variety in your day? Do you enjoy working in a fast-paced, multi-person office environment? Towne Properties, a leader in the property management industry, has an outstanding opportunity for you.
We are looking for a Customer Service Administrator (CSA) for our Northern Kentucky District Office in Crestview Hills, Kentucky.
The CSA is an office professional providing impeccable customer service to homeowners through face-to-face interactions, through email, and on the phone. The CSA supports the Association Managers of various COA and HOA communities through specific administrative functions of a moderately complex nature including: community mailings, inputting work orders, drafting correspondence, assisting with newsletters, and other related functions.
Scheduled hours are Monday-Friday 8:30AM – 5PM.
You offer:
2+ years general office experience
Excellent customer service and communication skills
Good clerical skills including modern office communication
Fluent in Microsoft Word and Excel
Basic math skills
High school diploma or equivalent
Valid driver’s license, reliable vehicle and auto insurance
Drug and background check
We offer:
Named a Best Place to Work in 2019 and 2020 by Glassdoor
Named a Top Workplace in 2018, 2019, and 2020 by The Cincinnati Enquirer
Competitive pay (up to $18 hourly) and outstanding benefits
A structured training program designed to help you excel in your career
Unique opportunities for advancement and growth
Family owned business established in 1961
Towne continues to look to the future and create communities that are “Great Places to Live, Work, Shop, and Play®.” Come be a part of it – apply and join a GREAT team today!
Are you looking to be a part of a fast-growing company and work in a goal-oriented but fun environment? Are you passionate about working in a company where opportunities are offered and excellent performance is recognized?
BE a CUSTOMER SERVICE REPRESENTATIVE at a debt settlement company looking to expand its operation in the Bay Area. We advocate consumer financial well-being by providing them with the highest quality and best alternatives and customized solutions for debt relief.
In just a few years, we have enrolled tens and thousands of clients to various debt relief programs and has successfully negotiated an estimated $30 million client debts. Our name is our clients’ guarantee!
We conduct ourselves and our business with the highest ethical and professional standards coupled with compliance to regulations relevant to the debt settlement industry.
The Role:
Primary point of contact for clients enrolled in the company’s debt settlement programs.
Build and maintain strong customer relationship, satisfaction, and retention.
Respond and address clients’ general inquiries or concerns about their program.
Maintain and update client’s information in the company’s Customer Relationship Management (CRM) system
Conduct Welcome call to all assigned new clients
Role Requirements:
Must have a 1-3 years customer service or related work experience
Highly organized with keen attention to details
Self-motivated, problem-solver, and customer-focused
Effective and persuasive communication skills, both written and verbal
Preferably English-Spanish bilingual
What We Offer:
Competitive compensation
401(k) Plan with Employer match contribution
Group Medical Plan
Paid time-off and Sick leave
Paid holidays
Formal training programs
Career growth opportunities
06/20/2020
Full time
Are you looking to be a part of a fast-growing company and work in a goal-oriented but fun environment? Are you passionate about working in a company where opportunities are offered and excellent performance is recognized?
BE a CUSTOMER SERVICE REPRESENTATIVE at a debt settlement company looking to expand its operation in the Bay Area. We advocate consumer financial well-being by providing them with the highest quality and best alternatives and customized solutions for debt relief.
In just a few years, we have enrolled tens and thousands of clients to various debt relief programs and has successfully negotiated an estimated $30 million client debts. Our name is our clients’ guarantee!
We conduct ourselves and our business with the highest ethical and professional standards coupled with compliance to regulations relevant to the debt settlement industry.
The Role:
Primary point of contact for clients enrolled in the company’s debt settlement programs.
Build and maintain strong customer relationship, satisfaction, and retention.
Respond and address clients’ general inquiries or concerns about their program.
Maintain and update client’s information in the company’s Customer Relationship Management (CRM) system
Conduct Welcome call to all assigned new clients
Role Requirements:
Must have a 1-3 years customer service or related work experience
Highly organized with keen attention to details
Self-motivated, problem-solver, and customer-focused
Effective and persuasive communication skills, both written and verbal
Preferably English-Spanish bilingual
What We Offer:
Competitive compensation
401(k) Plan with Employer match contribution
Group Medical Plan
Paid time-off and Sick leave
Paid holidays
Formal training programs
Career growth opportunities
PRIMARY DUTIES AND RESPONSIBILITIES · Provide customer service for incoming calls regarding customer accounts, resolve inquiries and provide billing and payment information; account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments. o Open and close customer requests for residential and commercial gas accounts. o Evaluate credit history and collects deposits if applicable. o Process name and mailing address and customer profile changes. o Process Landlord Property Agreements o Enroll customer in the auto-pay program upon request · Dispatch all types of work orders for customers (meter sets, exchanges, unlocks, final and initial orders, emergency orders and other service related work orders). · Process check, e-check, credit card and cash payments. · Stay certified in Natural Gas Occupational Qualifications (OQ) training. · Perform other duties to assist the organization as assigned by the Supervisor or Management. EDUCATION AND WORK EXPERIENCE · High school diploma/GED required · College degree preferred KNOWLEDGE, SKILLS, ABILITIES ·Minimum two years of call center experience or four years of comparable business experience · Demonstrated computer skills in the Microsoft Office Windows environment · Ability to learn new computer programs and industry related information · General understanding of basic accounting · Excellent verbal communications skills demonstrating the ability to patiently respond to customer inquiries and/or irate customers in a professional and courteous manner · Enthusiastic desire to provide quality customer service · High level of energy to maintain a positive attitude in sometimes difficult situations (irate customers, high volume call counts, etc.)Excellent attention to detail
06/11/2020
Full time
PRIMARY DUTIES AND RESPONSIBILITIES · Provide customer service for incoming calls regarding customer accounts, resolve inquiries and provide billing and payment information; account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments. o Open and close customer requests for residential and commercial gas accounts. o Evaluate credit history and collects deposits if applicable. o Process name and mailing address and customer profile changes. o Process Landlord Property Agreements o Enroll customer in the auto-pay program upon request · Dispatch all types of work orders for customers (meter sets, exchanges, unlocks, final and initial orders, emergency orders and other service related work orders). · Process check, e-check, credit card and cash payments. · Stay certified in Natural Gas Occupational Qualifications (OQ) training. · Perform other duties to assist the organization as assigned by the Supervisor or Management. EDUCATION AND WORK EXPERIENCE · High school diploma/GED required · College degree preferred KNOWLEDGE, SKILLS, ABILITIES ·Minimum two years of call center experience or four years of comparable business experience · Demonstrated computer skills in the Microsoft Office Windows environment · Ability to learn new computer programs and industry related information · General understanding of basic accounting · Excellent verbal communications skills demonstrating the ability to patiently respond to customer inquiries and/or irate customers in a professional and courteous manner · Enthusiastic desire to provide quality customer service · High level of energy to maintain a positive attitude in sometimes difficult situations (irate customers, high volume call counts, etc.)Excellent attention to detail
