This position is responsible for scheduling service appointments, greeting customers, and verifying customer information. Writing repair orders, explaining needed repairs/service to customers, and informing them of estimated completion times. This individual will also help manage all shop functions including distributing workload to mechanics. This position will work closely with the supervisor and technicians, and will be responsible for achieving sales goals as well as customer satisfaction and retention. Required Qualifications: • Excellent customer service skills • Leadership and teamwork skills • 2 or more years of automotive service advising experience or similar • Basic mechanical knowledge • Follow CDC and Honest 1 safety procedures • Basic computer skills • Ability to multitask in a fast-paced environment • Must be reliable, have valid driver's license, and a good driving record • Must pass a drug-screening test The successful candidate will be reliable and honest. The candidate must possess a positive upbeat attitude, strong attention to detail and have outstanding multitasking capabilities. Applicant must be highly motivated. Most importantly the applicant must be dedicated to customer service. Establish and maintain effective relationships with customers to gain their trust and respect.
06/11/2020
Full time
This position is responsible for scheduling service appointments, greeting customers, and verifying customer information. Writing repair orders, explaining needed repairs/service to customers, and informing them of estimated completion times. This individual will also help manage all shop functions including distributing workload to mechanics. This position will work closely with the supervisor and technicians, and will be responsible for achieving sales goals as well as customer satisfaction and retention. Required Qualifications: • Excellent customer service skills • Leadership and teamwork skills • 2 or more years of automotive service advising experience or similar • Basic mechanical knowledge • Follow CDC and Honest 1 safety procedures • Basic computer skills • Ability to multitask in a fast-paced environment • Must be reliable, have valid driver's license, and a good driving record • Must pass a drug-screening test The successful candidate will be reliable and honest. The candidate must possess a positive upbeat attitude, strong attention to detail and have outstanding multitasking capabilities. Applicant must be highly motivated. Most importantly the applicant must be dedicated to customer service. Establish and maintain effective relationships with customers to gain their trust and respect.
You will be working directly with the technicians and general service staff to identify mechanical/maintenance problems and concerns for the customer's vehicle and use that information to write an estimate for the customer. You would then be responsible to address these concerns with the customer and advise them through their tire/automotive service purchase while conducting general sales procedures, clerical transactions and other related duties all while providing an extremely high level of customer service that creates life-long customers. This position is also responsible for directing work-order flow in the service bays, assuring that the shop procedures are followed consistently and promise times are met. This position will perform additional responsibilities in the absence of the store manager and assistant manager and will also be responsible for helping in the development of general service and customer contact personnel. Job Requirements: You must have at least 1 year previous sales experience and the fundamental knowledge of automotive service. Previous sales experience in an automotive service shop environment is strongly preferred Strong written and verbal communication skills are a must. You will need to be able to lift 50 pounds regularly and up to 75 pounds occasionally You must have strong computer skills in regards to typing, email, internet and software navigation. You must also be at least 18 years old or currently participating in a Vo-Tech program and able to provide a valid work permit. You must have a current valid driver's license with a satisfactory driving record. All applicants will be subject to a background check.
06/11/2020
Full time
You will be working directly with the technicians and general service staff to identify mechanical/maintenance problems and concerns for the customer's vehicle and use that information to write an estimate for the customer. You would then be responsible to address these concerns with the customer and advise them through their tire/automotive service purchase while conducting general sales procedures, clerical transactions and other related duties all while providing an extremely high level of customer service that creates life-long customers. This position is also responsible for directing work-order flow in the service bays, assuring that the shop procedures are followed consistently and promise times are met. This position will perform additional responsibilities in the absence of the store manager and assistant manager and will also be responsible for helping in the development of general service and customer contact personnel. Job Requirements: You must have at least 1 year previous sales experience and the fundamental knowledge of automotive service. Previous sales experience in an automotive service shop environment is strongly preferred Strong written and verbal communication skills are a must. You will need to be able to lift 50 pounds regularly and up to 75 pounds occasionally You must have strong computer skills in regards to typing, email, internet and software navigation. You must also be at least 18 years old or currently participating in a Vo-Tech program and able to provide a valid work permit. You must have a current valid driver's license with a satisfactory driving record. All applicants will be subject to a background check.
Job Description
Automotive technicians / auto mechanics perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Ford standards
Ford automotive technicians / auto techs diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification
Automotive technicians / automotive mechanics provide labor and time estimates for additional automotive repairs
Auto techs / automotive technician explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
Inspect and test new vehicles and recording findings so that necessary repairs can be made.
Take your career further – apply to be an automotive technician on our automotive service team today!
As an Automotive Technician (Automotive Mechanic), you will be experienced and aware of the latest automotive technologies and be a persistent problem solver. We have determined some factors that may enable your success as an Automotive Technician:
Ford certified technician preferred
Hold a valid driver’s license
Team oriented, flexible and focused on maintaining a high level of customer service
Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.
Must have a valid U.S. driver’s license, 21 years of age or older, willing to submit to a pre-employment background check and drug screen
06/11/2020
Full time
Job Description
Automotive technicians / auto mechanics perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Ford standards
Ford automotive technicians / auto techs diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification
Automotive technicians / automotive mechanics provide labor and time estimates for additional automotive repairs
Auto techs / automotive technician explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
Inspect and test new vehicles and recording findings so that necessary repairs can be made.
Take your career further – apply to be an automotive technician on our automotive service team today!
As an Automotive Technician (Automotive Mechanic), you will be experienced and aware of the latest automotive technologies and be a persistent problem solver. We have determined some factors that may enable your success as an Automotive Technician:
Ford certified technician preferred
Hold a valid driver’s license
Team oriented, flexible and focused on maintaining a high level of customer service
Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.
Must have a valid U.S. driver’s license, 21 years of age or older, willing to submit to a pre-employment background check and drug screen